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MotorWorld Acura - Service Center

Wilkes-Barre, PA

3.9
52 Reviews

52 Reviews of MotorWorld Acura - Service Center

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March 27, 2018

Great customer service I had a great experience today at Motorworld service department. Your associates were very helpful and answered all my questions and addressed any co More

by Psbrooks13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Shannon
Mar 28, 2018 -

MotorWorld Acura responded

We are happy you had a great experience with our service team. We're looking forward to your next visit with us!

July 18, 2017

Service is nonexistent!!! The alarm was going off on my Acura spontaneously. All hours of the day. Called for appt told 9 days. Asked to speak to a service speciallist told wil More

by Not so please Acura owner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service employee after 5pm
Aug 09, 2017 -

MotorWorld Acura responded

Thank you for taking the time to review MotorWorld Acura. We take every review seriously and would like to respond directly to you. Unfortunately, we cannot determine your contact information under the moniker “Not So Pleased Acura Owner”, and as a result, we are unable to locate your record. We would ask that you reach out to our Customer Relations Manager, Shelley Puzzetti, at Spuzzetti@motorworldgroup.com or 570-820-6962 to discuss your concerns. Thank you.

January 06, 2017

Horrible job/ rip off Don't go to motorworld, I needed rack & pinion, motor mounts, motor blower, wheel sensor,and all the work they did without parts cost 1400.00 and all More

by Kelly Mckenna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben, B.J. Falkowski
October 18, 2016

Negative to Positive Tom Casey did an excellent job turning my negative service experience into a positive one. He promptly returned my phone calls and reached out to all More

by Apahler18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Casey
Oct 19, 2016 -

MotorWorld Acura responded

Hello, MotorWorld Acura would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Tom Casey and the team! Thank you again for your review.

November 25, 2010

When scheduling my appointment, the staff was accommodating to the time I was able to bring my car. I appreciate the fact that I was given a loner car and could accomplish other tasks while my v More

by Lawrence Piehota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in service
November 06, 2010

I purchased my 2001 Acura Integra GSR used (with 15,000 miles) from Motorworld and have been taking it to them for all servicing, repairs, and body work. I am very pleased with the price I paid for the car More

by egelb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Zicker, B. J. Falkowski, Mike Flynn, Todd Zicker , B.J. Falkowski, Mike Flynn
July 14, 2010

Fantastic Service, all employees were very friendly and took the time to do a complete review of any and all issues. Everything that was promised was completed in a very timely manner and vehicle was clean More

by Degs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
all
July 01, 2010

They anwsered all my questions on service pricing and customized me service request to fit my needs. In addition, they processed my Mile-one claim for brake parts with no hassele on my part. The free s More

by dm164014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
toyota service rep
April 25, 2010

Staff was very professional, thorough, and quick. It seemed like I was in and out for an oil change in 10 minutes. I travel extensively and put a great deal of miles on my car. Therefore, I see these f More

by granddogmax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember - 1 female and two males
April 14, 2010

I was extremely satisfied with the overall experience I had with Motorworld. I thought the professionalism and courtesy was second to none. Everyone from Kate and Andy the Toyota service advisors to the te More

by dmxrider1122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate and Andy
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