Mt. Ephraim Chrysler Dodge

Mt. Ephraim Dodge lost me as a customer. They worked on my transmission of my 2016 truck twice. The last time they said I would need a rebuild or new trans. The rebuild was going to be over $5k and would h my transmission of my 2016 truck twice. The last time they said I would need a rebuild or new trans. The rebuild was going to be over $5k and would have a 3yr warranty. The manager suggested calling corporate and open a case. Corporate okayed the repair. Life was good for 3 months. I was told that the part that failed was not one that they had replaced. The rebuild trans was now over $8k and that price was with a $1500 credit for the previous work. More

It's always a good experience when I come into this dealership. But this was the first time I wasn't approached about buying a vehicle. dealership. But this was the first time I wasn't approached about buying a vehicle. More

Went to get my cars Bluetooth fixed. Dropped my car off twice and they fixed recalls which is totally fine. Dropped it off a 3rd time and they fixed the blue tooth. It worked for a day and then it went rig twice and they fixed recalls which is totally fine. Dropped it off a 3rd time and they fixed the blue tooth. It worked for a day and then it went right back to not working. I called and told them and they just asked when I could bring it again. Figured they’d at least try to sound apologetic that their fix wasn’t permanent. Nonetheless I dropped it off again. It’s like 8pm and I’m on my way out and I haven’t heard anything back. I call them and the lady said it’s been finished. I was waiting on my car and they didn’t even bother to tell me it was done. How they fixed it the second time, was the same way they fixed it the first time. Even tho it clearly didn’t work the first time they did the same thing just to get rid of me. My Bluetooth doesn’t work and I’m out money. Also during my 3rd visit I told them I had a hole in my tire and if they could fix it I don’t mind paying for it. I figured they’d plug it. When I got in my car my air pressure was fine but a few minutes later it dropped, because it needed to be plugged but all they must have done was filled it back up with air which I can do myself again the wawa next door. Long story short, I understand they were recalls and I wasn’t maki my your shop a ton of money with my Bluetooth repair, but the lack of effort is inexcusable and I rather just not have my Bluetooth fixed than to back to mount ephriam dodge and receive xxxx effort and customer service. More

I purchased the car here a couple years ago. Sales was a good experience. Service is quick and professional. Very knowledgeable and easy to communicate with. I highly recommend them. good experience. Service is quick and professional. Very knowledgeable and easy to communicate with. I highly recommend them. More

They provide good customer service at this dealership. I would recommend them to anyone. This 25 word minimum business needs to stop. I won’t give another rating because of it. would recommend them to anyone. This 25 word minimum business needs to stop. I won’t give another rating because of it. More

They got me in and out in less time then he estimated provided me with a coupon to reduce the cost. Took the time to answer some question followed by printing off the options my truck has . As the stic provided me with a coupon to reduce the cost. Took the time to answer some question followed by printing off the options my truck has . As the sticker got lost during the sales transaction. More

The sales person was very informative and knowledgeable about the truck and his boss justin was very helpful in making the deal to buy the truck about the truck and his boss justin was very helpful in making the deal to buy the truck More

Service department is quick, clean and kind. Certified mechanics know the vehicles well. They look after the vehicles as if they were their own evey day driver vehicle. mechanics know the vehicles well. They look after the vehicles as if they were their own evey day driver vehicle. More

the dealership itself was nice and clean. all of the employees were friendly and very helpful. they made buying a new car an easy experience. employees were friendly and very helpful. they made buying a new car an easy experience. More

Talked with Mike Myles on several occasions about my Jeep preference and he will get in touch with me when the NEW 2022’s hit the showroom. I want a Wrangler Sport with automatic transmission and the Jeep preference and he will get in touch with me when the NEW 2022’s hit the showroom. I want a Wrangler Sport with automatic transmission and the V 6 engine and it must be a 2 door model. This was all done via email. I’m looking forward to purchasing my new Jeep from Mt. Ephraim. More