Mt. Ephraim Chrysler Dodge

We had a battery replaced then had issues with the electrical system shortly after. Noticed it upon pick up that the seat memory wasnt working. Called and asked if that could be due to the new batter electrical system shortly after. Noticed it upon pick up that the seat memory wasnt working. Called and asked if that could be due to the new battery and was told they’d have to test. Because it was clearly associated with the work done I was told to bring it in and they’d run a diagnostic test on the system at no cost. I said it was difficult to find time to bring it in but noticed there was an oil change due. They said that would be fine to bring it in when I could. During the time from then until when I brought it in for an oil change the seat memory started working. I still wanted them to run the diagnostic test to see if any error codes to tell us if it was related to the battery or something else. When my wife dropped off the van they tried charging her for the diagnostic test!! I’m not sure what changed but it was no longer what we were told initially and it seems to be working momentarily so we didn’t do it. I’m disappointed because clearly Chrysler’s fall apart after the 36 month mark and that’s why no one wants to be responsible for it if there is in fact a short or electrical issue related to replacing the battery. After researching more there seems to be a whole host of problems I could be in store for after that period of time along with some very costly ones. I can’t say that I’ll buy another Chrysler ever again after going through this. I feel they should have honored it for free as they would have if I had the time to bring it in as soon as I noticed the issue. I’m certain they wouldn’t have even tried charging for it then. It’s disappointing and goes to show that even service beyond the 36 month mark won’t be something you want to deal with on a Chrysler. More

Awesome experience Stopped in to check out my dream car and everyone worked together so I was able to drive it home that night. Eric and everyone else worked with me to Stopped in to check out my dream car and everyone worked together so I was able to drive it home that night. Eric and everyone else worked with me to make my dreams come true. Very happy ! More

Great experience and very easy to do business with. Definitely felt like he was concerned not just about the business deal, but about what i was looking for and what suit me best! Definitely felt like he was concerned not just about the business deal, but about what i was looking for and what suit me best! More

Purchased a 2017 Silverado Greg, our salesman, was very helpful and efficient. He did everything he could to make it a pleasant experience. We were in something of a hurry as Greg, our salesman, was very helpful and efficient. He did everything he could to make it a pleasant experience. We were in something of a hurry as we have a special needs child we needed to pick up from a job and the staff were very understanding and got us out the door and on our way as quickly as they could. I would use this company again. More

Supreme Disappointment I really liked the sales rep (Ed Heisler) I dealt with and thought he was very good, but in the end this turned out to be a very disappointing experie I really liked the sales rep (Ed Heisler) I dealt with and thought he was very good, but in the end this turned out to be a very disappointing experience. While self inflicted, I was ROBBED on my trade. I signed the paperwork so again my fault but to undercut fair value on a trade by 3 to 4 thousand dollars when you are dealing with a repeat customer is really not something I would expect. I actually did ask the finance rep what the trade value was and he gave me a $18K number ... when it was actually $14??? Again I should have payed closure attention to what I was signing, but what was he looking at to give me that number. Additionally I was promised a bed cover and 20” wheels and tires ... since the truck I signed for only had 18’s even though everybody swore they were 20’s. Two weeks and still have no confirmation on those and I have left 3 messages asking to be called back!!!! I should have walked away but the truck I was trading up to was really nice and after 5 hours I guess it’s easy to be stupid. Still you would think a dealership that you bought from previously would go out of their way to give you a fair deal and not take advantage of you. I’ve obviously learned a hard lesson and rest assured I won’t be back. I will also be going out of my way to tell anybody I know about that lesson. To add insult to injury I saw my Ram which they gave me $14K for on their website today for $24K. Shame on me ... but shame on them as well. More

I had a great experience. I was waited on as soon as I walked in. Good service from everyone that I encountered. Definitely my go to dealership. walked in. Good service from everyone that I encountered. Definitely my go to dealership. More

Excellent timely and satisfactory service! Joe Giunta-THE single main reason I use the dealer for my repairs. He calls when he promises, repairs completed as promised. Totally trust Joe! Joe Giunta-THE single main reason I use the dealer for my repairs. He calls when he promises, repairs completed as promised. Totally trust Joe! More

The service center Joe is very nice.Explains everything that's going to be done on the car and the cost. Can always get fast appointment that's going to be done on the car and the cost. Can always get fast appointment More

Everyone was Excellent!! Fast service ! and very friendly! Defiantly bring my jeep again! And i tell all my family and friends to come here! Highly recommended! friendly! Defiantly bring my jeep again! And i tell all my family and friends to come here! Highly recommended! More

On time service! My time is valuable to me and evidently to Mt. Emphraim Dodge because they had me in on time and out in a reasonable time. Joe took care of paperwork My time is valuable to me and evidently to Mt. Emphraim Dodge because they had me in on time and out in a reasonable time. Joe took care of paperwork quickly. More