Mt. Ephraim Chrysler Dodge

joe made sure my vehicle was done by the best mechanic Joe has excellent customer service habits and he make sure that the customer is satisfied with the service given. he is the go to man to check accura Joe has excellent customer service habits and he make sure that the customer is satisfied with the service given. he is the go to man to check accurate prices. More

Excellent Service I loved the service and overall accommodations of the dealership. The staff were all very nice and courteous. My consultant went above and behind to h I loved the service and overall accommodations of the dealership. The staff were all very nice and courteous. My consultant went above and behind to help me purchase my vehicle. More

Awesome people The GM and sales associate I dealt with where amazing. I look forward to using them again. Thanks for everything I enjoy my time there. The GM and sales associate I dealt with where amazing. I look forward to using them again. Thanks for everything I enjoy my time there. More

Get a second opinion After going to another dealership I stopped by Mt Ephraim right before they closed. Esaias proved to be a very knowledgable and patient salesman for h After going to another dealership I stopped by Mt Ephraim right before they closed. Esaias proved to be a very knowledgable and patient salesman for his young age. He worked with me until I got the deal that was within my budget. The truck selection is surprising large. More

smooth Went in there with no expectations and came out happy. Robert Forrest did everything possible to help me and he did. Would definitely recommend him or Went in there with no expectations and came out happy. Robert Forrest did everything possible to help me and he did. Would definitely recommend him or go to him for another automobile. More

Stood behind their product You can always expect a few bumps in the road with a major purchase. The true sign of a good business is when those bumps are addressed and taken can You can always expect a few bumps in the road with a major purchase. The true sign of a good business is when those bumps are addressed and taken can of. Alex and his team stood behind their product and made sure everything was taken care of. They even had the vehicle detailed before I picked it back up. More

back again always do my car business here, they are good people in every department. A great asset to Chrysler as well. Efficient, start to finish and during t always do my car business here, they are good people in every department. A great asset to Chrysler as well. Efficient, start to finish and during the service period. Trying my first lease, a bit apprehensive but hopeful. More

The Worst New Car Buying Experience Ever Over the years I have bought several new cars. This was by far the worst experience. There was a total lack of transparency, and they misrepresented o Over the years I have bought several new cars. This was by far the worst experience. There was a total lack of transparency, and they misrepresented or just plain lied about everything. Upon arrival they immediately linked the sale of my trade-in to the purchase of the new car and said that was the only way that the deal could be done. I should have walked out then and there. With a 785 credit score and an 'Excellent' rating, I wanted the 0.0% with $500 rebate. Instead, they gave $3,500 off the MSRP that was $490 more than the MSRP listed on their website. When I complained about that after signing the contract, they then said there was a $1,795 Appearance Package for which I was only charged the $490; never mind that the Appearance Package was never mentioned beforehand, or that its contents and breakout costs were ever listed anywhere, at any time. I’m still wondering what was included. I bought the car on a Friday. It had scratches that needed to be touched up and front brake rotor problems. I did not want to take it home, and I wanted to take the contract home to review it. The manager, Mike M., after being real nice with conversation about family and the old neighborhood, ask if I could take the car home so they could clear it off the lot for inventory purposes. They would come to my house with a loaner the following Monday and would take my car back to the shop for the touch up. Against my better wishes, I agreed, because I'm basically a nice guy. What a mistake. I'm 67 years old and hypoglycemic, which means I have low blood sugar and need to eat on a regular basis. I arrived at Mt. Ephraim Chrysler Dodge about 10am, was there for over 5 hours. Not once did anyone even offer me a bottle of water, let alone something to eat. I guess that is part of how they wear you down. At the end of the day I was starting to get the shakes and all I wanted to do was get out of there, go home and get something to eat. So finally the salesman, Steven Folbaum, comes out with a pile of papers. Exhausted, I signed everything, including the extended warranty service contract. During the signing, I asked about its cost; and as I learned later after the fact, he underestimated the SC cost by a factor of 4x. The following Monday, I called and cancelled the SC. I wanted to cancel everything but they said it couldn't be undone. I also wanted my trade-in back because they only give me $2,000, even though the Kelly Blue Book high end valuation put it over $6,000. Surprise, they now have it for sale on their lot for $8,377.00. They disregarded the KBB price, and said the low $2,000.00 offer had to do with the $3,500.00 rebate they were giving me. Auto Trade offered me $4,700.00. I should have taken it. I'll never offer a trade-in to a new car dealer again. It was only at the contract signing that the 4.19% loan interest rate was revealed, telling me 'that's a good new car rate'. Remember, I have a 785 credit score and an 'Excellent' rating. At the end of the day, doing it Mt' Ephraim's way costs me over $3,000.00 more than it should have, had I sold my old car to Auto trader and held out for the 0.0% plus $500 rebate. I wasn't able to figure this out until I got home and was able to put everything onto a spread sheet. The next week, to make me go away, they cut a check for $500.00, so I'm only losing $2,500.00. This I will mitigate by tapping into my home equity line of credit and paying off the Chrysler loan in short order once the cancelled service contract cost and taxes are credited; but doing this is not something that I should have to do. It's still costing more than it should have. Finally, they provided absolutely no instruction whatsoever regarding any of the car’s features. More

great service Joe w as very helpful and kind . I was in and ut in less tHan 2 hours. I will definitely be back again. I appreciate the effort. Joe w as very helpful and kind . I was in and ut in less tHan 2 hours. I will definitely be back again. I appreciate the effort. More