Mt. Ephraim Chrysler Dodge

My overall experience was excellent. Joe, the service manager, went above and beyond to ensure they met my warranty needs. He informed me via phone nearly every step of the way. manager, went above and beyond to ensure they met my warranty needs. He informed me via phone nearly every step of the way. More

Over the years, I have been to many car dealerships but the salesman, John Ohanian, and the whole sales process of our new Ram was just outstanding. John was very professional, knowledgeable ,kind, and con the salesman, John Ohanian, and the whole sales process of our new Ram was just outstanding. John was very professional, knowledgeable ,kind, and considerate; rare qualities today. We really appreciate all his help and we are now long term customers! Thank you! G. Carroll- Lee More

My truck buying experience at Mt. Ephraim Ram was better than I could have ever expected. Having been through several car buying experiences in my lifetime I wasnt much looking forward to the "process" and than I could have ever expected. Having been through several car buying experiences in my lifetime I wasnt much looking forward to the "process" and never have I left a dealership feeling excited, satisfied, and comfortable with the large purchase I was making. I was so fortunate to have walked into Ed Heisler when I pulled into the lot. While I was only coming into browse, from the beginning Ed's main focus was finding me a truck that I, and my family, would be excited about. I was a little uncertain about what I actually wanted in my truck, but that didnt frustrate Ed. He showed me everything I had even the slightest interest in and we took several test drives in various trims. I even brought one back to the house to get the wife's opinion. Despite all my uncertainty, Ed never once got irritated and simply reminded me that all he cares is that I choose something that makes me happy, he didnt care how long it took me, even though it took me about a week. I finally decided on a truck that I would have no regrets about. There was no hassling me to hurry up and pick something, no hassling me to purchase extended warranties or any number of other things that nearly all other dealerships try pitch you. In fact, I didnt feel like they were trying to sell me anything, Ed and the dealership simply provided me great customer service and a comfortable buying experience as I shopped for a vehicle. I would strongly recommend visiting Ed Heisler at Mt Ephraim Dodge/Ram if you are in the market for a vehicle (they dont only sell trucks) and tell him I said "Hi". More

Came on to the lot looking for a new car; salesmen were not only friendly and relaxed, but did not rush or pressure me at all. They let me take my time and waited till I narrowed my search down to present not only friendly and relaxed, but did not rush or pressure me at all. They let me take my time and waited till I narrowed my search down to present me with specs. They were not only knowledgeable they made sure that I found exactly what I wanted. They also took the time to work within my budget and not make any impulsive decisions. I would use this dealer for all my future car purchases. More

These guys are great! I went in out of curiosity because i saw a 2011 hyundai sonata on their online website that looked like a beautiful car. Ive rented one in the past and was looking for a nice one that i saw a 2011 hyundai sonata on their online website that looked like a beautiful car. Ive rented one in the past and was looking for a nice one that i could afford for a while.the customer service was top notch and the deal was made very easy. no pressure/ hassle free for exactly what i wanted to pay monthly and term. they also gave me the best competitive price for my trade in vehicle also. Matt was a great salesman, I look forward to dealing with them again in the future. More

I went to mt ephraim dodge looking for a car for my son. There I met Frank Novelli, who was the sales manager. What I liked the most was I never felt any pressure in buying the car.Go there and ask for Fran There I met Frank Novelli, who was the sales manager. What I liked the most was I never felt any pressure in buying the car.Go there and ask for Frank More

After having such a great experience at Mt. Ephraim I decided to take my other son there. Frank Novelli helped us again. My son chose a beautiful dodge challenger. I guess I know where I'm going to buy m decided to take my other son there. Frank Novelli helped us again. My son chose a beautiful dodge challenger. I guess I know where I'm going to buy my next car. More

High pressure sales tactics. Keep your keys so you can't leave. Make you wait forever while they "consult". Bait and switch technique on vehicle. Lots of spam if you give them your email address. can't leave. Make you wait forever while they "consult". Bait and switch technique on vehicle. Lots of spam if you give them your email address. More

HORRIBLE! Wasted our time and played games with us for about 40 minutes. We went to look at a specific car they had online, which was the type of vehicle we were looking for. We got there looked around th about 40 minutes. We went to look at a specific car they had online, which was the type of vehicle we were looking for. We got there looked around the lot with no luck finding the car. We were on our way to our car to leave a guy came out and "tried" to help us. We explained to him what vehicle we were looking for he said why don't you come in and well check our computer to see if its here. 10 minutes later he comes back to ask for our liscense to copy to get out of the way so when they find the car we can test drive (yeah right, we knew at that point there was no car). So he leaves for another 10 minutes comes back with paper work, saying they're still looking for the vehicle and wants to run a credit check we refused to allow him to do so considering we only were interested in that car and he got mad at that. Then he leaves us another few minutes comes back and says oh were sorry we sold that car and all of a sudden he remembers this car SO well. Then tries to show us a bunch of cars that are nothing like what we wanted and we tried to say hey you don't have what we want thanks though he wouldn't let it go and was begging us to come back in so he doesn't get fired. Really?! We eventually had enough and left he got all mad and stormed off. Unprofessional, rude and extremely pushy. I understand their job is to sell BUT you talk to costumers you are suppose to take what they want and help them not show a bunch of cars nothing like what you're set on just because you don't want to lose your job. How many times do you have to say no before they let it go? I don't know but this guy then comes to our car when leaving to try and make us feel bad for him, my husnand ripped up his card. Never again! More