Muller's Woodfield Acura

Excellent Car Purchasing Experience This is my first time to buy a Acura. Although I did a lot of researches before, there are still many questions. The staff at the store gave me a very This is my first time to buy a Acura. Although I did a lot of researches before, there are still many questions. The staff at the store gave me a very professional and patient answer. Finally, I bought the car I want. More

My new Acura I had been looking for a RDX for several weeks and found my car at Mullers and found my perfect car and i would recommend this dealer ! I had been looking for a RDX for several weeks and found my car at Mullers and found my perfect car and i would recommend this dealer ! More

Best buying experience ever Just purchased a new MDX from Mullers Woodfield Acura. It was such a great pleasure to do business with them. They are great to work with, they were Just purchased a new MDX from Mullers Woodfield Acura. It was such a great pleasure to do business with them. They are great to work with, they were very transparent on pricing, very friendly, and communicative throughout the whole online and in store interactions. Lance our salesman is simply outstanding to work with, he is extremely thorough on the process of the buying experience, he has great product knowledge, and when you take delivery of your new car he goes through everything. We encourage anyone buying an Acura to contact Lance and have the greatest experience as we did. More

Recall Service - Muller's Acura Did NOT Care I received a SAFETY RECALL from Acura for my 2015 TL. I called the service department to schedule an appointment and the Service Tech (Mark) tells me I received a SAFETY RECALL from Acura for my 2015 TL. I called the service department to schedule an appointment and the Service Tech (Mark) tells me the 1st available appointment is June 4 (7 weeks away). I inquire that it seems like a long time to fix a known SAFETY RECALL. Mark tells me "well, unless you are an Uber driver, it shouldn't be an issue." I reiterate it is a safety recall. He tells me they are only doing 8 per day Monday through Friday only. I say again, that does not sound urgent for a SAFETY RECALL. He again tells me he has not heard of any actual issues and they are only doing 8 per day. So it did not appear that Muller Acura cares about safety and was not going to change their appointment frequency so I booked the appointment for 7 weeks out, their 1st available. This was the 2nd car I purchased from Mullers Acura and it will be my last. If this is how much they care about their customers, I will bring my business to Audi, Mercedes, or Lexus. Mark was very flippant with me and his tone and position was he did not care. I did call Acura and they are opening a case but should I really have to push Muller's Acura to address a SAFETY RECALL? I guess they feel they already have my money. More

Bought car and Service. Excellence Excellent Service and sellers. Apply the KISS principle: Keep rules and procedure pages simple and short, or else people will not read them, and may Excellent Service and sellers. Apply the KISS principle: Keep rules and procedure pages simple and short, or else people will not read them, and may avoid the project. Similarly, try to keep the number of rules short, and avoid redundant pages when a single one may suffice. More

overall good buying experience Excellent dealership. My second purchase form Barb, and always a pleasure to work with her. I came back a few days later and purchased floor mats fr Excellent dealership. My second purchase form Barb, and always a pleasure to work with her. I came back a few days later and purchased floor mats from the parts desk. I don't know his name, but again I was treated in a professional manner! More

Excellent Dealership Barb was very helpful, professional, and accommodated all of my needs. Very happy with my new vehicle. Will definitely consider them again in the futu Barb was very helpful, professional, and accommodated all of my needs. Very happy with my new vehicle. Will definitely consider them again in the future. More

We couldn't be more pleased ... with our lease transaction for the 2019 Acura RDX. We had read about the new design and power train for 2019 and friends and relatives highly reco ... with our lease transaction for the 2019 Acura RDX. We had read about the new design and power train for 2019 and friends and relatives highly recommended Honda/Acura vehicles. The team at Muller's Woodfield Acira was outstanding in seeing to our vehicle needs and putting together a lease package that delivered the RDX we wanted without breaking our budget. Kim, Lance and everyone else we dealt with went out of their way to answer our questions and guide us comfortably through the leasing process. More

Loving my new RDX I had a great experience with Lance and Rene. Lance was knowledgeable and thorough. He was very professional and did not pressure me. He stayed late ( I had a great experience with Lance and Rene. Lance was knowledgeable and thorough. He was very professional and did not pressure me. He stayed late (after hours) with me, as I stopped over on a week night, however I never felt rushed through the process. Thank you both! More

RUDE SERVICE MANAGER - CANCELLED AFTER COMMITTING!!! Horrible Service, simply MEAN and unprofessional. Mark - 32 years with the company, you should know better than that. If you want to cancel appointmen Horrible Service, simply MEAN and unprofessional. Mark - 32 years with the company, you should know better than that. If you want to cancel appointment, CALL THE CUSTOMER AND LET THEM KNOW UPFRONT, DON'T COMMIT AND THEN CANCEL WHEN THEY SHOW UP AT THE SERVICE DESK. IT IS SIMPLY RUDE!!! I scheduled a service appointment for regular maintenance, plus recall and minor repair - something was squeaking on the front axle. After I picked up the car, i noticed that squeaking came back. I called service department and asked if I could bring the car back. The lady told that they are busy now and suggested that I should come Friday so she could get me a loaner. I agreed to the appointment, came on time and all of the sudden weird thing happened. Mark Dettlo - the Service Manager came out and suggested to look at the car with me. Before we even went to drive, he suggested squeaking from brakes was normal. We went for a quick drive, he confirmed that the squeaking was abnormal, but told me that he will not give me a loaner as I did not lease a car from Muller. First, if you have a policy that you give loaners to Muller customer only, let me know before i schedule an appointment. I live 15 miles away, it is not fund for me make accommodations with other people to drop off my kids in school to make 8:00 AM appointment to get blown off. Second, on my previous, 2016 MDX I never had to deal with this. I did not buy it from Muller and Muller still serviced it with no problem to give me a loaner.. I bought tires and breaks from Muller. I serviced it twice, you replaced my suspension, did at least two recalls. I believe I was a good customer. Finally, Mark - no offense but you were very irritated when you talked to me. Kim and other members of your team were always nice to me. This is the reason I kept coming back to Muller. My last experience was not Muller. It was an irritated man having a bad day.... More