Muller's Woodfield Acura

Great Experience Stopped in on a Friday 5 PM to sit in a TLX. Did that, but the wife who was getting the car sat in the RDX. Said she liked it but hadn't researched it Stopped in on a Friday 5 PM to sit in a TLX. Did that, but the wife who was getting the car sat in the RDX. Said she liked it but hadn't researched it. No pressure and a great experience with Seth. Stopped at a Lexus dealer to sit in a ES 350. Very nice but no test drive as it was 5:45 still on a Friday and traffic was bad. Went to dinner. Over dinner we talked. She wanted to go back and drive the RDX. Now 8 pm on a Friday night, Seth was with a customer and John Tripoli, (Seth's work Grandpa) took care of us. What a GREAT experience. She drove the RDX, liked it and we went home to research it. Did my research. The comparables. and decided on the RDX. Called Seth. Worked on the price out the door and he delivered. Just a great DEALER experience and I'm the worst guy to sell as I've been in Sales Rep for 33 years. More

No knowledge of the cars they're trying to sell Don't buy your car here, and especially not from German Parales. Came in to look at the ILX, got stuck with German as our sales guy. First of all, Don't buy your car here, and especially not from German Parales. Came in to look at the ILX, got stuck with German as our sales guy. First of all, he knew NOTHING about the cars, everything he was telling me was contradicting the official Acura website. I've done my research for over 6 months on this car, so I basically just started asking him questions that I already knew the answer to just to test him, and he failed miserably. When I called him out on it he claimed the website was wrong and he was right. Oh really? Acura's national website is wrong, but YOU'RE right? After my test drive I wanted to check the quality of the sound system, unfortunately it didn't wow me as much as I was hoping to which he made a very rude remark about how "I'm not supposed to buy a car based on the radio," excuse me but don't tell me what I need to look for and what I don't need to look for. I'm buying a brand new car, I'm going to get one that's perfect for me. Finally at the end of it all he became extremely rude when I told him I would have to think about it. He told me I wasted his time, keep in mind at this point there was NO ONE ELSE in the dealership so I'm not sure how I wasted his time? I guess his real job must be to go around and dust all the cars that no ones buying. Maybe he can research and learn some basic features of the cars he's attempting to sell? Regardless, he was the most rude sales person I have ever come across and I've visited almost every dealership in a 50 mile radius over the past 6 months. Also the cars here are way overpriced so unless you want to get ripped off, avoid this place. I bought a brand new ILX from a dealership in Peoria, they were extremely helpful and very nice, and I got a deal I could not refuse. I wouldn't even get my car serviced at Mullers. More

Easy, no-pressure sales process Working with Matt and Myles was a breeze. Myles was able to give me some tips on my new MDX (just use regular unleaded) and was able to get me a bette Working with Matt and Myles was a breeze. Myles was able to give me some tips on my new MDX (just use regular unleaded) and was able to get me a better finance rate. I feel like they legitimately are working with me rather than against me. Matt was easy to work with, we quickly agreed on a price, and he was low-pressure. Car sales should always be like this. I am buying an expensive vehicle, I don't want to shamed. Matt didn't do that at all. I would highly recommend going through the internet process with Matt. More

The Experience I Hoped For I really appreciated the room to research and view the vehicles before coming in to make the purchase of my RDX. The aggressiveness from other dealer I really appreciated the room to research and view the vehicles before coming in to make the purchase of my RDX. The aggressiveness from other dealers was such a turn off. The staff was helpful without being pushy. After finalizing everything with Barb, the financing with Patrick was super efficient. I returned a few days later and Barb spent time to help me review the features of the car and settings. Thank you Muller's and I look forward to enjoying my new RDX. More

Amazing Acura Experience I just purchased my second Acura MDX from Sebastian and the experience was more than I could have imagined. Sebastian showed the utmost patience and I just purchased my second Acura MDX from Sebastian and the experience was more than I could have imagined. Sebastian showed the utmost patience and professionalism while I was making the decision to purchase the first 2017 MDX from their dealership...and guess what??? I did. I now own two MDX's and love them both. While out of the area for business, I utilized a different Acura dealership and there is no comparison to Muller's. I have recommended this dealership in the past and my friends and family love it as well. Thank you for making my dream come true!!!!!!!! More

Experience at Muller's I came into Muller's twice and the second time my salesman was unavailable. Seth approached my father & I and after talking to the sales rep who was I came into Muller's twice and the second time my salesman was unavailable. Seth approached my father & I and after talking to the sales rep who was busy with another customer was happy to help us. From our test drive to driving out of the lot with my new ILX Seth was fantastic. He answered all our our questions with no problem about the ILX, our trade in, and finances. He was very easy to work with and was transparent in our negotiations. Not your typical salesman by far. I would recommend Seth to any of my friends, family, or anyone looking to buy a new car. At the end of the day, I couldn't have asked for a better experience. More

Excellent Acura Dealership I bought our first Acura here at Muller two years ago - it was a TLX. We went there specifically for a used TL we saw online but my wife did not like I bought our first Acura here at Muller two years ago - it was a TLX. We went there specifically for a used TL we saw online but my wife did not like it during the test dive. The TLXs were just arriving, she liked it, we bought it. Bill B was my sales guy and Miles closed the deal at finance. Good experience with them. So, just over the weekend we traded in the TLX at Muller. The missus wanted an SUV and the same team helped us get the new 2017 RDX. Include Isaac who was the sales manager helping out their team and the buying experience was excellent again. I would have given them a five star but the facilities were not as nice as other Acura dealerships I have been in. Perhaps when I buy our next Acura, they will be in their new building and I can give them the other star! Tip: use True Car, Edmonds, etc and bring in data. Be an informed, polite buyer and the buying experience will go a lot smoother. More

Acura Experience I have driven Hondas for the past 25 years and decided to experience an Acura RDX. I was very impressed with the knowledgeable, friendly and committ I have driven Hondas for the past 25 years and decided to experience an Acura RDX. I was very impressed with the knowledgeable, friendly and committed sales staff. We arrived a bit later in the day, however, Isaac and Bill were very patient to ensure we had a good customer experience from the test drive to the finish line. I like the car and am very happy I went to Muller Acura. More

Great personality and knowledge Great follow up with calls. As a sales person myself, I understand the importance of service and treating the customer with courtesy and giving the be Great follow up with calls. As a sales person myself, I understand the importance of service and treating the customer with courtesy and giving the best knowledge of the product. Matt was great at both. He made it a pleasure to buy a car. More

Great experience I visited 2 dealerships during the course of my search for a used MDX. The difference at Muller was evident - they are professional, well mannered and I visited 2 dealerships during the course of my search for a used MDX. The difference at Muller was evident - they are professional, well mannered and not pushy. They follow up very well even after the purchase. Classy compared to the other dealer I visited. I would definitely go back there if I have to make another purchase. More