Murray Chrysler Dodge Jeep RAM - Service Center
Starke, FL
54 Reviews of Murray Chrysler Dodge Jeep RAM - Service Center
I selected that I'd recommend this dealership because sales-wise, they'll take care of you. Service- not so much. I have bought three vehicles from this dealership, and it wasn't til my most recent purch sales-wise, they'll take care of you. Service- not so much. I have bought three vehicles from this dealership, and it wasn't til my most recent purchase that I experienced the issues within the service department. With my newest purchase, I opted for the Service package- therefor having no reason to take my vehicle anywhere else, all services were completed here. Within a few mths of having my car, the brakes needed done- they comp'd them, as the recognized that the vehicle should not have been sold to me with the brakes within their current state. Fast forward (11 mths), I go to get tires on my car, and my key for my locking lugs nuts is nowhere to be found. I call the dealership, (clearly recognizing that 11mths is a long time, and I should have assumably checked to ensure they put it back where they found it when doing my brakes), I was hoping that they'd at least be able to assist in finding a key that they may have had on hand to unlock my lug nuts or possibly offer to atlteast double check with the mechanic who did my brakes (should he still work there) to instead be met with a woman on the other end of the phone who told me, "we can't do anything, it's been 11 mths and it's your problem". Wow. Thanks. Needless to say, had to have my lug nuts broke off- thankfully not causing any damage- and had to purchase new ones. So, long story short, take the extra time to ensure that the dealership does their job and puts back any parts/equipment to your vehicle after it's service. More
Why have an appointment. Had an appointment for 9:30 am it’s now 12:30 and the service guy said another hour. It was a simple recall and an alignment. What a waste of time. Had an appointment for 9:30 am it’s now 12:30 and the service guy said another hour. It was a simple recall and an alignment. What a waste of time. More
We have a 2022 RAM 1500 Limited with less than 30k miles that has a key that will not work. I stopped by the service department to see if they could help me figure out what was wrong and the guy (dark hair that has a key that will not work. I stopped by the service department to see if they could help me figure out what was wrong and the guy (dark hair with tattoos) at the service department counter told me it would be a $189.99 diagnostic fee while pointing at the sign. I tried to ask him questions and he continued to point at the sign and say there’s a $189.99 diagnostic fee with out listening to the problem. I was about to give up so I asked how much a new key would cost, and he pointed at the parts department while saying “Ask the parts department.”. I took my keys and left, and I will NEVER use MURRAY Chrysler Dodge Jeep Ram in Starke FL. This was the rudest and only interaction I’ve had with this dealership, and honestly the last! ( I called Gainesville Chrysler Dodge Jeep Ram and they helped me trouble shoot the issue in 3 mins over the phone!) More
Pleasant Took too long on the phone to schedule an appointment.. over 15 minutes Service team is professional appointment.. over 15 minutes Service team is professional More
Lied to me. Charged me $4 95 for a battery enough said Mechanic charged me for shop towels and other miscellaneous stuff to install a battery... Marshall told me Charged me $4 95 for a battery enough said Mechanic charged me for shop towels and other miscellaneous stuff to install a battery... Marshall told me $434 to install the battery when I got the bill it was 495 plus he told me I didn't have to pay nothing or the diagnostic fee because of the warranty I have, but when it came back it was the battery the battery isn't under warranty so I got charged that $189. I learned a valuable lesson next time just put a battery in it... More
Profesional, friendly, and got the job done in a timely manner. I will be back. manner. I will be back. More
I had to be finished in time to pick my son up from school. He wasted no time getting my van completed so I wasn't late. Great customer service and thorough. school. He wasted no time getting my van completed so I wasn't late. Great customer service and thorough. More
The mat for my Grand Wagoner had come apart. Mr. Sapp ordered me a new one with no hassle n Mr. Sapp ordered me a new one with no hassle n More