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My Auto Import Center - Audi Nissan Toyota Volkswagen

Muskegon, MI

4.6
4,718 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020! With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it! My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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1860 E Sternberg

Muskegon, MI

49444

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Showing 4,718 reviews

July 14, 2021

Took a week to diagnose problem and a week to deliver the part. Not really their fault but they were slow to communicate and keep me informed. Best way is actually contacting your service advisor through ema More

by carolynn4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Briggs.
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review. We apologize that you were not 100% satisfied with your most recent experience. Thank you for trusting My Auto Import Center and My Subaru of Muskegon with your business.

July 14, 2021

Beth and the entire service department continue to exceed my expectations! The work is always completed on time and done right the first time! The My Auto Service Center is a key reason why I have been a 2 More

by jpscatena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Ferry
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love hearing you were given exceptional customer service from our Service Advisor, Beth Smith. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

July 14, 2021

They were super helpful and were quick and did great work! They even washed my car afterwards! The whole process was super easy to go through! More

by ERICKSONKELLYM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Leutzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Mattice, Byrd Harderman Jr, Larry Ryan, Glory Abiertas
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review. We love hearing you were given exceptional customer service. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

July 14, 2021

Katie Brown is the person to see!! She’ll tell you every detail you need to know and answer any question you have! Go here for your new car purchase!! More

by Jsmall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Katie Brown
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review. We love hearing you were given exceptional customer service from our Sales Specialist, Katie Brown. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

July 14, 2021

I dealt with Larry Ryan of the Toyota service dept. He is very helpful and efficient. Kept me informed as my vehicle was being processed. More

by PpStrockis
Recommend Dealer
Yes
Employees Worked With
Larry Ryan
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review. We love hearing you were given exceptional customer service from Toyota Service Advisor, Larry Ryan. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

July 14, 2021

The staff was great. They were very friendly and were always willing to answer all questions. I was very satisfied with my visit and love me new car. More

by heathers_voice03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Turner
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review. We love hearing you were given exceptional customer service from our Sales Specialist, Frank Turner. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

July 13, 2021

I had an amazing experience buying my new Subaru Outback Limited. Everyone was incredibly kind and helpful. It felt like I was buying a vehicle from a friend instead of a dealership. I will be a Subaru owne More

by anna.buitendorp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Gressett
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the amazing five-star review! We love hearing you were given exceptional customer service and everyone was kind and helpful. We hope you enjoy you new Subaru Outback. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

July 13, 2021

Service has been rushed the past few visits. Some questions about vehicle health were left unanswered on last visit. When asked, service rep seemed rushed and unwilling to discuss vehicle health for More

by HANKMART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Beth Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

We are very sorry to hear you were not 100% satisfied with your most recent visit to our dealership. We hope you contact our Service Director, Javid Zahir, via email at jzahir@themyautogroup.com or our Assistant Service Director, Jim Pruitt, at jpruitt@themyautogroup.com. We look forward to hearing from you and improving upon your experience.

July 13, 2021

Super great experience here! The staff were great to work with and super knowledgeable. They made the process of leasing my car streamlined and enjoyable More

by wichmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bekah Wehman, Shadric Hawley
Jul 20, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love hearing you were given exceptional customer service from our team. Thank you for trusting The My Auto Group with your business!

July 13, 2021

The staff took the time to go through everything with me and did the work in a timely manner. Very happy with the service and staff More

by CAROLKARIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Six
Jul 20, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the great review and for trusting our team at The My Auto Group with your business!

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