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My Chrysler Dodge Jeep Ram Fiat

Mt Pleasant, MI

4.5
873 Reviews
MY Chrysler Dodge Jeep Ram is the premier dealership for all things Chrysler, Dodge, Jeep and RAM in the Mid West! We have a strong and committed sales and service staff with many years of experience satisfying our customers' needs. We carry a large selection of Chrysler, Dodge, Jeep and RAM for you to choose from and we are constantly offering a variety of lease and finance specials on our new and used vehicles.
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4650 E Pickard St

Mt Pleasant, MI

48858

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Showing 873 reviews

October 17, 2020

This is the third time they got oil on my driver's side floor board after an oil change!! And I specifically pointed out that I don't want oil on my floor agaib when I dropped off my vehicle! Won't be back More

by bjwichert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brennen Hooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience, and honestly it was unacceptable on our part. If you would please reach out to our Service Manager, Jason Chennette at (989) 773-6343 so we can get to the bottom of this. Thank you and we hope to get a chance to earn back your business.

October 16, 2020

Very fast and very nice people also they are very honest. Wyatt worked with me and got me a great deal on a truck. Thank you again. Recommend them 100% More

by Gage Lynch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wyatt , Pat Swanton
Oct 16, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for giving us the opportunity to earn your business!

October 15, 2020

No one had a mask on in service; no one had a mask on in the parts department, and none of the salespeople had masks on. Complete disrespect for your customer's health. When I asked a salesman why he didn More

by Steve B.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dick Cook
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Seybert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Dobbrastine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Osborne
Dec 09, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Steve, This was a very serious situation and it was handled very poorly on our part, and we cannot apologize enough. We have since taken the necessary safety precautions in accordance with the impact of the rising pandemic. We are very sorry for any hardship we may have caused, and are much more conscious of safety regulations than ever before.

October 14, 2020

They were helpful and repaired my vehicle in a timely matter. I bought my 2020 Dodge Ram from Big Rapids Michigan since I live there but they couldn’t work on it till November. I couldn’t wait over a mon More

by Randy.erridge51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Holbrook, Chris Schreiber
Oct 15, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for giving us the opportunity to earn your business!

October 11, 2020

This is my 3rd time dealing with Pat and Dick. And I’ll will 100% be dealing with them in the future! Not only are they friendly with top notch costumer service, but very fair pricing as well! More

by Kmstoike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dick Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Swanton
Oct 12, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for trusting us with your business!

October 08, 2020

The employees were very helpful and respectful. They were also very time sufficient with my appointment. The job was also done sufficiently and they got the job done. More

by wheelera258
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Holbrook
Oct 08, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing your experience with everyone and for giving us the opportunity to earn your business!

October 07, 2020

Doug is a great person to work with when finding your car! He has helped us twice this year! I enjoyed the great customer service and he made sure to answer any questions we had. More

by laurenmadsen2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Kozecki, Doug Osborne
Oct 08, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for giving us the opportunity to earn your business!

October 06, 2020

Average service quality at best. Whole service department seems to fail to communicate with one another and then further with the customer. Truck went into the shop with a problem that was eventually fixed b More

by Nate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicole Holbrook, Chris Schreiber
Oct 14, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We apologize for the inconvenience, and we assure you that this situation is not typical and frankly it was unacceptable on our part. As you said, there was definitely a miscommunication on our end and we are very sorry. We have already learned quite a bit from this unfortunate situation and have improved our processes as a result. We hope to get a chance to earn your business back in the future.

October 05, 2020

Love my vehicle! Excellent service when I wanted to purchase a vehicle! Highly recommended dealership and will return in the future and send others there. More

by yolie91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Osborne
Oct 05, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for giving us the opportunity to earn your business!

October 02, 2020

The service I received was very good. I was asked if there was anything else that should be checked, there wasn’t. Upon completion of the work I was told about a new air filter on the next visit And t More

by Jlhecksel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for giving us the opportunity to earn your business!

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