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NYE Toyota

Oneida, NY

Overview
Employees
Reviews
Vehicles
4.7
709 Reviews
Thoughtful Amenities Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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1441 Genesee St.

Oneida, NY

13421

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Showing 709 reviews

November 16, 2024

A/c diagnostic went fine An estimate of 2700 just can’t b right. I’ll know more Monday when I’m getting a second opinion. More

by stipeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea who worked on it.
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November 16, 2024

Mike was very knowledgeable and i never felt pressured, The dealership is very organized and. accommodating. More

by PJOHNSO7
Recommend Dealer
Yes
Employees Worked With
Michael Quercia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 16, 2024

Professional and courteous with feedback provided with understandable explanation. No gobbly gook teaser to have something else done in the visit More

by hok50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gifford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoffrey Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Winters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 15, 2024

Dealing with Eric was quick and easy. He got us a great deal on a trade in . It was nice to do business with NYE Toyota. More

by wcheney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Brockway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michaela Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 14, 2024

Andrew was attentive to our questions and helped us with the Toyota app. Service was quick and efficient More

by hershey300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 14, 2024

Making the deal and getting the auto were all very seamless, excellent communication and good people, no hard sell on anything. More

by bakerti80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Gifford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 13, 2024

Andrew was able to squeeze me in before the tire special ran out. He was very nice and professional. He kept me well informed and estimate was pretty accurate. More

by drangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 13, 2024

Professional, friendly and effective service. Completed service in timely fashion. Appreciate the manager that assisted me. More

by karen.murphy62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 11, 2024

Making the deal and getting the auto were all very seamless, excellent communication and good people, no hard sell on anything. Disappointed in the lack of knowledge and then training us on the cars f More

by jlvs13440
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger
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November 11, 2024

run from this place ! when they can't tell a 1 from a 9 in mileage reporting and costing a customer thousands of dollars and hours of unnecessary time ! be prepared More

by Happy Happy Customer!
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Trombley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

NYE Toyota responded

Frank emailed me Wednesday night regarding the mileage error and Thursday @ 4:45 the concern was corrected. Our service advisor knows the difference between a 1 and a 9 but keyed the number incorrectly. We apologized a few different times and corrected the mileage error as quick as possible. We all worked hard on this, including Frank. We are sincerely sorry for the inconvenience and look forward to helping anyone who needs Toyota service. We have a great team in place. Come see why its gotta be Nye.

Nov 14, 2024 -

Happy Happy Customer! responded

first of all please tell the correct information: I went to your service department on 10/31/24 And I notice the mileage problem the next day ! I called with my concerns, and it took more than 10 days to correct this. So please don't mislead people with your story.........

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