Naples Chrysler Dodge Jeep Ram

Rob and Caraig were extremely friendly and helpful Rob and Craig where our salesmen when I purchased my two door jeep wrangler. They were extremely helpful and friendly through the entire purchase. We Rob and Craig where our salesmen when I purchased my two door jeep wrangler. They were extremely helpful and friendly through the entire purchase. We never felt pressured or rushed while negotiating the deal. I am from New York and they were able to include free shipping from Florida to New York, a $1000 dollar savings. I would highly recommend this dealership and these salesman to my friends and family. More

Excellent customer service I contacted Andrea about my recent purchase, she was very helpful and answered all my questions. She was very professional and took care of all my nee I contacted Andrea about my recent purchase, she was very helpful and answered all my questions. She was very professional and took care of all my needs and concerns. More

Quick and painless Daniel knew I was someone who didn't want the hard sell. I knew the car i wanted...i knew the price i was willing to pay. Daniel picked up on that a Daniel knew I was someone who didn't want the hard sell. I knew the car i wanted...i knew the price i was willing to pay. Daniel picked up on that and helped get me there by showing me the coolest features of the car. i was impressed as i usually know more about the car than the salesperson. Ken was also awesome to work with. He even delivered me a free hat right to my home. Great people! Very nice young man. It was an easy experience. Thanks Daniel. More

Poor customer service at this dealership service department Very, very poor customer service at this dealership's service department. Called at least 15 times in 3 days to try to find out if transmission fluid Very, very poor customer service at this dealership's service department. Called at least 15 times in 3 days to try to find out if transmission fluid cooling line leak is covered under warranty. All 15 times was transferred to service department;s voice answering service, nobody ever picked up. Decided to drive there to get an answer. Non of 7 or 8 service advisers came out of their room to ask if I needed any help for 20 minutes while I was standing in waiting room. They were too busy to chat and lough among each other. Opened door of their room and asked if anyone can help me. They all looked at me like I am not supposed to bother them. After asked second time one adviser answered. I asked my question. Adviser said, they will not be able to let me know if that particular problem/leak is covered or not unless I will bring my truck and pay for diagnose made in their shop. I said diagnose was already made in transmission shop, all I need to know if it covered under factory warranty or not so I can make decision to repair it in another place without warranty or I can bring it to dealership to make repair under warranty. The answer was: " I can not answer to your question without building the case on our computer after our diagnose". I will never buy another truck or car from dealership again, and I doubt any of my kids or friend will do ether. I do not want to deal with service department of this dealership ever again. More

great experience would recommend again the salesman ( Joseph Cali ) was very helpful & knowledgeable about the jeep & it was a great experience .Which had me purchasing a new jeep that d the salesman ( Joseph Cali ) was very helpful & knowledgeable about the jeep & it was a great experience .Which had me purchasing a new jeep that day . I had gone to a previous dealership in ( Fort Myers ) in the past several times & left there w/ out purchasing. Due to them not willing to be helpful in finding the right jeep for me . So i drove out of my way to this ( Naples ) dealership & found what I wanted within minutes & at the pricing i wanted with a great discount on top of everything . very happy w/ my new jeep . Thanks ,Kim Ruth More

Rude customer service When I came in to see about service on my wrangler I spoke with Mrs. Tercero and she was very rude and obnoxious. She treated me like I don’t understa When I came in to see about service on my wrangler I spoke with Mrs. Tercero and she was very rude and obnoxious. She treated me like I don’t understand the work being done on my Jeep. I find it very disconcerting that you would allow your staff to treat customers in this manner. Not to mention the check out was despicable and incompetent. But most of all I just can not fathom how one such as Mrs. Tercero can be so rude towards a customer when her job is in the customer service. I pray that you find someone more pleasing to the eyes and ears because lord knows this is not what customer service should LOOK and sound like. More

Love my new ride The salesperson and finance manager were great. I love my new car. I feel like the sales managers made the process more difficult than it had to be, b The salesperson and finance manager were great. I love my new car. I feel like the sales managers made the process more difficult than it had to be, but my salesperson bent over backwards to make the experience as enjoyable as possible. More

Very disappointed This dealership will sell you a car, but customer services is extremely disappointing. they will not respond if you have a problem. I called, and ema This dealership will sell you a car, but customer services is extremely disappointing. they will not respond if you have a problem. I called, and emailed the Pre-Owned manager several times and never received the courtesy of a response. I know that when you purchase a used car it is usually "as is". This car had supposedly gone through the 120 point check, yet in less than 3 days I had to replace the window mechanism in the drivers window. (the first 2 days we didn't even open the window) The lack of response and caring is more than disappointing. Customer service seems to be at a minimum with Naples Chrysler Dodge. More

Non exsistetent service This dealer is by far the worst dealer that I have ever been to. The mechanics/technicians are poorly qualified in my opinion considering that they ne This dealer is by far the worst dealer that I have ever been to. The mechanics/technicians are poorly qualified in my opinion considering that they never resolve the issue of compliant and they have absolutely no concept of time. 1st complaint Car was in dealer for 15 days & issued not resolved. After bring in car with the same compliant 3 different times I gave up & crossed my fingers that the problem would not get worst. Less than 3 months later power steering pump went out. Car sat the the dealer for 30 days and when it was finally returned my front driver tire was flat. The communication between the advisors/managers & clients is extremely poor. I truly do not understand how this dealer can stay in business this way. Unfortunately for me this is the closest dodge dealer in my area the next being 35 miles away. More

Great experience This is the second vehicle I have purchased from Rob Winters and he has been great to work with. As my business grows I will be purchasing many more t This is the second vehicle I have purchased from Rob Winters and he has been great to work with. As my business grows I will be purchasing many more trucks along the way and plan to see Ron and the whole Naples Dodge team for every one of them. Thank you all for the great service. Steve H. More