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Naples INFINITI
Naples, FL
832 Reviews
Your #1 Choice In Southwest Florida! At NAPLES INFINITI, the moment you walk into our dealership, it's our philosophy to show you why owning an Infiniti will be as inspiring as driving it. We proudly embrace the philosophy of the Infiniti Total Ownership Experience by recognizing, understanding and anticipating what a luxury consumer demands. We meet each owner's individual needs, while surpassing their expectation. It's a promise that each honored guest will enjoy comprehensive, personalized sales and service. Your satisfaction is our personal reward.
NAPLES INFINITI is honored to be a part of the Southwest Florida community and has proudly supported local organizations such as Youth Haven, The Regional Children's Hospital of Southwest Florida, Rotary Club of Naples, Naples Pelican Bay Rotary, Bonita Springs Chamber of Commerce, Estero Chamber of Commerce and Foster Care Council of Southwest Florida, just to name a few.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 832 reviews
August 02, 2025
My son bought a car from Rafael and Leo, what a great experience, this is the first time I enjoy buying a car from a deslership, even the managers Cullen and Dylan came and say hi to me. Thank you Naples experience, this is the first time I enjoy buying a car from a deslership, even the managers Cullen and Dylan came and say hi to me. Thank you Naples Infiniti for the great costumer service. More
by orestesazcui63
August 02, 2025
Rafael y Leo fueron increíbles durante todo el proceso de compra de mi Infiniti QX60. Desde el primer momento fueron atentos, profesionales y muy amables. Me ayudaron a encontrar exactamente lo que buscaba, compra de mi Infiniti QX60. Desde el primer momento fueron atentos, profesionales y muy amables. Me ayudaron a encontrar exactamente lo que buscaba, explicaron todo con claridad y se aseguraron de que me sintiera cómodo y seguro con mi decisión. ¡Gracias por su excelente servicio! 100% recomendados. More
by orestesmartinez2092
August 01, 2025
I had an outstanding experience working with Rafael! From the very beginning, he was professional, knowledgeable, and genuinely committed to helping me find exactly what I needed. He took the time to un From the very beginning, he was professional, knowledgeable, and genuinely committed to helping me find exactly what I needed. He took the time to understand my needs, answered all my questions with patience and clarity, and never once made me feel rushed or pressured. What truly sets Rafael apart is his honesty and attention to detail. He clearly knows his product inside and out and made the entire process smooth and stress-free. It’s rare to come across someone who is both personable and efficient, but Rafael strikes that perfect balance. More
by lisandrafigueroa1
July 31, 2025
I purchased a new infinity and the service was exceptional! Starting with the sales person and the finance! Highly recommend, they have a wide variety of options. exceptional! Starting with the sales person and the finance! Highly recommend, they have a wide variety of options. More
by Jarunys
June 30, 2025
I had the pleasure of working with Rafael as my salesman and Luxon as the finance manager, and I couldn’t be happier with the experience. From the moment I walked in, Rafael made me feel welcome and confide and Luxon as the finance manager, and I couldn’t be happier with the experience. From the moment I walked in, Rafael made me feel welcome and confident—he was knowledgeable, attentive, and genuinely cared about finding the right fit for me. His energy was contagious and made the process exciting instead of stressful. Together, Rafael and Luxon turned what can often be a nerve-wracking experience into something smooth and enjoyable. I left feeling amazing and completely satisfied with my purchase. More
by beatriztrujillo939
June 25, 2025
This is regarding my purchase of a 2016 Q50. I just replaced all 4 wheels on the car as there was corrosion on all 4 rims. I initially thought that I had a puncture in the tire, however Discoun I just replaced all 4 wheels on the car as there was corrosion on all 4 rims. I initially thought that I had a puncture in the tire, however Discount Tire in Ft Myers noted that the reason one tire kept going flat was because of corrosion. One wheel was worse than the rest. I am completely disappointed that you won't stand by the 12k miles or 12 months guarantee that is on their RO. Just because Mike said there was nothing noticeable at the time of the original inspection from when the car was traded in. So, the problem is clear now and I am within the 12k and 12-month warranty, so I don't understand why you won't stand behind your work. Corrosion doesn't just happen in 6 months. This builds overtime. Service should have covered it because they didn't do a thorough enough inspection back in October. I will be calling in to speak with one of the owners. I have been in the car business for over 5 years, and I know this just is not right. I paid full asking price, spent $3,600 on warranties and the vehicle only had 39k miles on it when it was purchased. The last 8 of the VIN are GM303919. I knew when I purchased the car that the tires would need to be replaced soon, yet didn't make an issue out of it. I have paid for all new tires and have now gone into debt further to replace the wheels. Over $800 for them. Because the rims were bad the car was out of alignment. I went through the original RO and did find it odd that no alignment had been made. I'm not a person who goes nuts and creates a scene in the dealership. Your company's lack of attention has really destroyed my initial satisfaction with your dealership. I have been recommending it to you and now I will tell folks that you don't stand behind your work. This is sad. M Christine Brunet Virginia Hill More
by mcbrunet913
June 19, 2025
“Even though I didn’t end up buying a car this time, Rafael provided excellent service. He was very helpful, patient, and professional throughout the whole process. He answered all my questions and made Rafael provided excellent service. He was very helpful, patient, and professional throughout the whole process. He answered all my questions and made me feel comfortable—definitely someone I’d trust when I’m ready to make my next purchase. Great experience!” More
by rosyrdgz02
Employees Worked With
May 31, 2025
Rafael was amazing what an awesome salesman. .he was honest to the point and helped with getting car and price i was looking for. He provided 5 star service.... .he was honest to the point and helped with getting car and price i was looking for. He provided 5 star service.... More
by jenrizonavarro
May 30, 2025
One of the best sales associate I've ever had the pleasure of working with on purchasing my Amg Glc 43. Gabe is a true professional, honest and very attentive. As an example, I was coming from Orland pleasure of working with on purchasing my Amg Glc 43. Gabe is a true professional, honest and very attentive. As an example, I was coming from Orlando and would be arriving late, he went the extra mile to be accomodating and we were able to finish the sale. Best experience with purchasing a car!! More
by Jesy A
May 29, 2025
Gabe. Cullen, and Lux were great to work with. Gabe went out of his way to make sure we understood how to use all the features of our new car. Very smooth Cullen, and Lux were great to work with. Gabe went out of his way to make sure we understood how to use all the features of our new car. Very smooth process. More
by CM
