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Naples INFINITI - Service Center

Naples, FL

4.5
66 Reviews

66 Reviews of Naples INFINITI - Service Center

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January 24, 2023

The dealership is very clean, and modern. The advisors respond to calls promptly and appointments are available quickly. The repairs have always been done correctly and the car is returned cl More

by toport1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Jan 24, 2023 -

Naples INFINITI responded

Thank you for trusting your vehicle to Naples Infiniti for your vehicle service needs. We try our hardest to get our customers in for service as quickly as possible.

September 22, 2022

awful experience on more than 1 occasion! ! Service manager Mike is rude.... service dep unorganized.... " Ill have your service advisor call you right back " several days in a row, come to f More

by rwolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Lichtenthal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Naples INFINITI responded

We are very sorry to hear about your experience. Certainly this is not the level of customer service that anyone should experience.. You can expect a call from our Director of Fixed Operation, Skip Roth to hear more about what happened. If you would like to reach him, you certainly can at sroth@naplesinfiniti.com. Again, our sincerest apologies.

June 26, 2022

Excellent service and a pleasant atmosphere would best describe my visit to the Naples Infiniti dealership to get an oil change. My service advisor was Dylan Jones and he couldn't have been more professio More

by CPAKn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jones
Jun 26, 2022 -

Naples INFINITI responded

Thank you for the 5 stars! We are happy that you came to Infiniti for your oil change and had a great experience with Dylan!

May 25, 2022

Great cars great service very professional with sales and service. Had 10 infinity from there More

by Carguy gerry 951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lichtenthal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Roland
Jun 12, 2022 -

Naples INFINITI responded

WOW! Thank you for being such an amazing repeat customer! We are happy to hear that the service department was able to help you once again.

Jun 12, 2022 -

Carguy gerry 951 responded

You are welcome

May 05, 2022

At the weekend don’t have a good costumer service. Only two. You need to put more people. Thanks More

by Adria2mr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know the name
Jun 12, 2022 -

Naples INFINITI responded

I'm sorry you had an unfortunate experience. Please reach out to Mike Lichtenthal at 855-425-8795 to help us understand a little more of what happened. Still, thank you for your feedback, we always strive to make ourselves better.

April 03, 2022

Best service, good Professional staff- Greg was the Best. Very knowledgeable and helpful. Car wash a plus. . I would highly recommend Infiniti cars to my friends. More

by Narhanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg - service Dept.
Apr 04, 2022 -

Naples INFINITI responded

Great to hear Greg gave you such great service. Have fun in your shiny clean car! Best Regards, Naples INFINITI "Delivering the Car and the Experience"

March 24, 2022

I walked in with no appointment. They told me time frame and they delivered. That’s rare these days. More

by Jimk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lichtenthal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Jimk responded

Perfeck

Apr 04, 2022 -

Naples INFINITI responded

Thank you for review, we are glad you had a perfect experience with Mike and James. Best Regards, Naples INFINITI "Delivering the Car and the Experience"

November 07, 2021

Always very professional. Work done in a timely manor and at a reasonable price. A great staff of employees . More

by Trketteler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Haverly
Nov 16, 2021 -

Naples INFINITI responded

Thank you so much for the tremendous feedback! We're so pleased you love our service. We couldn't be happier than to have you as part of our Naples INFINITI family. Happy driving! Best Regards, Naples INFINITI "Delivering the Car and the Experience"

November 06, 2021

Love everything about my Infiniti QX55. Thank you to Anthony Latino for a seamless and informative lease experience ever! I wasn’t even looking to get into a lease that day. I am beyond happy I did. More

by Barblita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Latino
Nov 16, 2021 -

Naples INFINITI responded

Thank you for taking a moment to share your thoughts about your recent purchase. We're so pleased you chose us! It'll be our pleasure to earn your loyalty over the coming years. Enjoy your new car. Best Regards, Naples INFINITI "Delivering the Car and the Experience"

October 20, 2021

Service manager and his team were very helpful in getting a dead battery replaced. The service manager sent someone to jump start the car so I could drive it to the dealer. They analyzed the problem and rep More

by gedelste
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Lichtenthal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariah Vachunek 5 Stars
Oct 25, 2021 -

Naples INFINITI responded

It's great to hear that you had a tremendous experience with the service department. We're so pleased to have you as a part of the Naples INFINITI family, and we're so happy the issue was taken care of for you quickly. Best Regards, Naples INFINITI "Delivering the Car and the Experience"

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