Naples INFINITI - Service Center

Wry well run, timely appt, work finished on time. Very well run, staff was very courteous Very well run, staff was very courteous More

I have had an Infinity for over 15 years and I’ve had it serviced at this dealership the whole time. Although I’ve had many service advisors, the most recent one was Dylan Jones. I worked with him for sever serviced at this dealership the whole time. Although I’ve had many service advisors, the most recent one was Dylan Jones. I worked with him for several years and he is the best service advisor I’ve ever worked with. He is extremely professional and listens to my needs, which are pretty specific given I have disability issues. He has since been promoted to the sales department and I am working with him there to find a new car. In my opinion he is the best kind of sales person. Having worked as a service advisor I know he is extremely knowledgeable about The things that would be important to someone purchasing a car. Most sales people don’t really know The detailed mechanics of a car but in Dylan‘s case his technical knowledge is far superior to any other sales person I’ve ever worked with. He can answer any question about a car and not have to refer to someone in service about technical issues. He knows my specific needs and he personally test drives every car I am interested in to make sure it will meet those needs.He is an incredible listener and wants nothing more than to have a Satisfied customer. He is available anytime 24/7 if I have questions or concerns. One time when I was driving my current car I had some problems and had to pull off to the side of the road. It was a Sunday and I called him on his cell and he picked up immediately.I told him what the problem was and he was able to get me back home safely until the service department could check it out. I can’t imagine anyone else doing that for a customer. I can’t think of going anywhere else or working with anyone else than Dylan at Infinity! More

Dylan Jones went above and beyond for us! Very personable and helpful! Highly recommend!! Thank you again Dylan! Very personable and helpful! Highly recommend!! Thank you again Dylan! More

Love this place! Especially Dylan Jones! My guy! He helped my wife and I in the service department! Thanks! Especially Dylan Jones! My guy! He helped my wife and I in the service department! Thanks! More

John and Infinity were outstanding to work with! !!! I was greeted with very friendly positive faces willing to help me with my service needs. They worked at helping me determine my service needs and !!! I was greeted with very friendly positive faces willing to help me with my service needs. They worked at helping me determine my service needs and kept me informed through the process. John worked with me from beginning to end every time!!!! Very professional dealership and sales personnel who work at keeping your best interest in mind. I would trust Infinity and John with all my family and friends. More

Our experience with Naples Infiniti from sales to service has been fantastic. The staff is helpful, friendly and professional. They always keep us informed. Great vehicle, excellent service! has been fantastic. The staff is helpful, friendly and professional. They always keep us informed. Great vehicle, excellent service! More

I will recommend all my friends infinity dealership. Everyone always treated me with respect and willing to help. I have to say that Gregory is a very hard worker. No matter how busy he is . Alway Everyone always treated me with respect and willing to help. I have to say that Gregory is a very hard worker. No matter how busy he is . Always have the time to explain all my question. Went I leave the dealership.I’m very happy. THANK YOU . Belkys Gonzalez. More

Great and professional dealing with naples Infiniti and Gregory Harverly made my experience great and pleasant Gregory Harverly made my experience great and pleasant More

Service rep, Luis Matre, made this a positive experience. I will happily go back to him in future. I will happily go back to him in future. More

Mike and his service team at Naples INFINITI are fantastic. They go the extra mile to make sure your INFINITI is serviced in a timely fashion. I drive all the way from Alva to service my QX80 and th fantastic. They go the extra mile to make sure your INFINITI is serviced in a timely fashion. I drive all the way from Alva to service my QX80 and they have always made sure I had a loaner available and performed work is top notch. I want to thank the service Advisor Greg for always hearing out my concerns and making sure it is addressed, he is knowledgeable and personable. Wade in parts is very helpful as well and made sure to order the right tires for my Jeep Gladiator and assured the dealership can work on any vehicle not just INFINITI's. This place will always be my go-to as they are honest hard working staff and get business done. More