Naples INFINITI - Service Center

Very pleased with the service. I brought my car in for an oil change. Upon inspection I was told the car need additional work. Front brakes, filters, and transmission fluid change. I brought my car in for an oil change. Upon inspection I was told the car need additional work. Front brakes, filters, and transmission fluid change. I expected it was time for this work when I brought the car in and was happy to have it taken car of. They provided me with a loaner and I was able to pick up the car the next day. Will return in 5,000 miles. More

Solved a problem no one else could. I took my car to Infiniti of Naples to diagnose an issue that had baffled two other mechanics/garages. After a long period of time (6+ hours), my car I took my car to Infiniti of Naples to diagnose an issue that had baffled two other mechanics/garages. After a long period of time (6+ hours), my car would not start. Once started (via a quick lithium battery pulse) it would run without issue throughout the day. It would stop and start all day, but after 6 or so hours of sitting, the car was dead. I figured it was a parasitic drain of some sort. I was told by other mechanics that my battery was good, my starter was good and my alternator was good. Alex and Mike at Infiniti of Naples worked to diagnose the problem by keeping the car for 2 days. They finally determined that the battery may have had a bad cell. They replaced the battery and were no longer able to recreate the issue. The battery was expensive, but does carry a 2 year “no cost” replacement warranty and an 8 year general warranty. Infiniti of Naples worked with me to bring the cost closer to other estimates I had received for the service and after dropping my car on Monday, I picked it up on Wednesday and the problem was resolved. It’s now been a few days and the problem is non-existent. I was always notified as to what was happening and received both text and phone updates with status updates. Excellent customer service. More

Happy Camper I bought a used Mercedes and Joshua was my salesman. I enjoyed working with him I was treated with dignity and respect and he didn't high-pressure me I bought a used Mercedes and Joshua was my salesman. I enjoyed working with him I was treated with dignity and respect and he didn't high-pressure me to buy. I went there solely to purchase the Mercedes and I feel he was honest and upright in his representation of the car I had purchased the car as is and even when I had some difficulty after I got home Joshua made sure that the issue was taken care of and that the representation of your dealerships was kept intact. I had a lot of fun with him joking about me purchasing a Mercedes as I think he was surprised I highly recommend Naples Infiniti and I would highly recommend Josh as a Salesman. I have had nothing but excellent treatment with the company. Sue ann Corlew More

happy camper I purchase the used Mercedes SLK and I was more been satisfied with dealership and the salesman Josh. I was treated with dignity and respect and I fel I purchase the used Mercedes SLK and I was more been satisfied with dealership and the salesman Josh. I was treated with dignity and respect and I felt totally comfortable with the salesperson and the dealership . I bought the Mercedes as and as is deal and even though I had some difficulties with the car after the purchase Josh and the the service department took care of it promptly and correctly maintaining a reputation of Naples Infiniti. It is an excellent dealership with an excellent crew and I would return in a heartbeat and I would send my friends as well. Sueann corlew More

Max took care of the synthetic change in my Q60 coupe, courteous and professional. After checking the car out he advised bad front end tire wear due to bad alignment. Thank you! courteous and professional. After checking the car out he advised bad front end tire wear due to bad alignment. Thank you! More

Service review Excellent customer service! They took care of my vehicle very quickly. I would definitely recommend them to anyone In need of a service. Highly like Excellent customer service! They took care of my vehicle very quickly. I would definitely recommend them to anyone In need of a service. Highly likely to come back. More

Horrible service Dropped of the car on a Saturday. Front passenger floor was wet due to a leak. I told them to check the AC before because that happens to me on my pre Dropped of the car on a Saturday. Front passenger floor was wet due to a leak. I told them to check the AC before because that happens to me on my previous car. I left town on Sunday and was told they would follow up with me during the week. I never received a call from them. I called on Wednesday to ask for the status and was told they we’re getting someone to check on the windshield seal. Was called later to ask me for $185 to fix the problem. I called again Friday and was then told that the windshield was not the problem they found an issue with the AC but it may not be ready by Monday when I needed the car. I asked for a loaner and they told me the would called me back to see if the could have it ready by Monday. I never got a called back. I called twice on Monday and left messages but no one called back. I showed up around 4pm and the service advisor was looking at his phone, I asked for my car and his said they needed to check with the windshield people because they think that’s the problem. What? I asked for my car and left. DONT TAKE YOUR CAR HERE FOR SERVICE. It’s the second time I had a bad experience. The first time they had to order parts for repair and they forgot to order them and didn’t have notes in the system. Never called back, I called a second time and once again they have forgotten to place the order. They are horrible! More

Perfect Experience From the second I walked in the door Jonathan & Preston took care of me like arriving at a 5 star hotel. Not only is the showroom absolutely beautiful From the second I walked in the door Jonathan & Preston took care of me like arriving at a 5 star hotel. Not only is the showroom absolutely beautiful you can enjoy fresh donuts and a cup of coffee. Not once did I feel I was being sold to. They talked with me about my options in the outmost professional manner. More

My salesman - Anthony- made the experience great As part of my decision to buy from this dealership I was told I would have use of pickup/dropoff service for my vehicle from my home. One year into m As part of my decision to buy from this dealership I was told I would have use of pickup/dropoff service for my vehicle from my home. One year into my purchase I called for service and was told this was no longer offered by the dealership. You can imagine my disappointment. I emailed my salesperson, Anthony Blasini and he immediately stepped up and arranged to honor the deal without further issue. If you deal with Anthony you will be treated very well and have someone who actually stands behind his word. More

infiniti serviced We just had our car serviced at Naples Infiniti and had a pleasent experence.....Tyler DeBo went above and beyond to keep us abreast of the service be We just had our car serviced at Naples Infiniti and had a pleasent experence.....Tyler DeBo went above and beyond to keep us abreast of the service being done on the car....when we went in to pick up car he explained all that had been done and why...very thorough..... More