Naples INFINITI - Service Center

Car dealing 101 It is a pleasure to tell you how wonderful a person Mike Robbins is. I've now purchased 2 cars from him and it was because of the first experience th It is a pleasure to tell you how wonderful a person Mike Robbins is. I've now purchased 2 cars from him and it was because of the first experience that brought me back a second time. The second time was just as good and I highly recommend him to anyone looking for a car. I've had lots of experiences with buying, selling, trading cars (like many people) and have had many good experiences, yet, Mike tops them all. He is forthcoming, he listens, he advises, he doesn't push, he researches and shares data . . . He provides what every car dealer should - a true customer focused experience. And that isn't all - once you buy or lease from him he continues to provide you the services that you need and makes it easy. He never seems to mind, no matter the question or the need. Look no further, call Mike Speaking of "after you purchase or lease," let me add another wonderful person you'll love - Melanie Perry. She is the go-to service person and you'll love her. Very professional, friendly, and knowledgeable. Melanie makes the whole service experience as painless as it can be. She works with you on scheduling, makes recommendations for what should be done, and goes out of her way to make it all as easy for the customer as it can be. I am delighted to have such a trustworthy service person with whom I have no worries. You'll love having your service done there. I find them so good, and Melanie so accommodating, that I even take my BMW to them. While they are an Infiniti dealer, I was as pleased with the work she managed on my BMW as I was my original BMW service folks in North Carolina - and that is high praise. You'll love Melanie. More

A great experience as the service tech got me in without an appointment and was completed in a short period of time. I would recommend this dealer an appointment and was completed in a short period of time. I would recommend this dealer More

Overall excellent service and price. However, I received a telephone call one day prior to the appointment advising that a loaner car was not available. Upon arriving at the dealership there were a number o a telephone call one day prior to the appointment advising that a loaner car was not available. Upon arriving at the dealership there were a number of apparent loaner cars quite visibly parked on the grounds. No explanation was offered as to why they were unavailable. More

A visit for service is always a good experience. Everyone is so friendly, the service my car needs is always explained (patiently) to me. I can have a cup of coffee and a cookie and relax while my Everyone is so friendly, the service my car needs is always explained (patiently) to me. I can have a cup of coffee and a cookie and relax while my car is getting "spa" treatment. Dave, one of the the mechanics, explained the updates to me and I left in a clean car feeling very secure in the performance of my automobile. Thank you everyone!!! More

I am, as always, pleased with the friendly service that Melanie Perry provides. She eases the pain of the cost and is very helpful in making the right decisions regarding my car. Melanie Perry provides. She eases the pain of the cost and is very helpful in making the right decisions regarding my car. More

My Infiniti G37 convertable would not start on Saturday afternoon. Called the national roadside service. they arrived within 30minutes.Started car then I drove to the dealership. I had called ahead and the afternoon. Called the national roadside service. they arrived within 30minutes.Started car then I drove to the dealership. I had called ahead and they were waiting for me.Tony had me in a rental and out the door in ten minutes.Called twenty minutes later to say I could pick the car up Sunday morning. Best customer service I have ever had with any dealer. I mean by far the best. Just teriffic. Tony is unbelievable... Chuck More

My wife and I retired two years ago and stay in Naples for 3 months. Based on our experience at your dealership we will return next year. You have a professional staff, immaculate service department, a for 3 months. Based on our experience at your dealership we will return next year. You have a professional staff, immaculate service department, and service at the highest level. Being in business for over 30 years with the total focus on the customer success will happen automatically. More