Napleton Ford of Oak Lawn

Called for an appointment on Saturday and was seen on Monday at 7:15 AM. Tim the service advisor was courteous, professional, and explained everything in detail.. Monday at 7:15 AM. Tim the service advisor was courteous, professional, and explained everything in detail.. More

This place has the friendliest and kindest people working in the service department. Just a great experience. When I buy another car it will be here and it’s because of the service department! in the service department. Just a great experience. When I buy another car it will be here and it’s because of the service department! More

Over the past year and a half, I've been bringing my 2019 Ford Edge to Napleton Ford for maintenance after experiencing issues with the service department at Westfield Ford, where I originally purchased the Ford Edge to Napleton Ford for maintenance after experiencing issues with the service department at Westfield Ford, where I originally purchased the vehicle. During my most recent visit, my service advisor, Nikolas Aggelopoulos, was very helpful at check-in. He informed me that my battery was only operating at about 50% capacity and discovered that it had never been properly programmed when it was previously installed as a new battery, which likely affected its performance. He also let me know my oil change would take approximately two hours. About an hour and a half later, Nikolas called me over to his desk. I paid for my oil change, and he handed me a printed receipt along with a key fob, telling me my vehicle was parked out front. When I went outside, I couldn't find my vehicle. I repeatedly pressed the lock button on the key fob, hearing the horn each time, but I still couldn't locate my Edge. That's when I looked down at the paperwork and realized I had been given someone else's receipt and key fob. I then looked toward the service bays and saw my own vehicle still up on a lift being worked on. I immediately went back inside and informed Nikolas of what had happened. He appeared genuinely surprised by the mistake and quickly offered to refund my payment. I explained that I didn't want a refund (because I didn't want to wait several business days for the funds to be returned to my account only to pay again). Instead, I asked that my payment simply be applied to my own service, which he did. He apologized for the error, and I eventually received my vehicle. While I appreciate that the mistake was corrected and that Nikolas remained professional throughout the interaction, I was disappointed that the resolution ended with only an apology. This was a significant error involving another customer's vehicle, keys, and service paperwork. Fortunately, I noticed the mistake before leaving the dealership, but the situation could have had much more serious consequences for both customers. Given the nature of the error, I believe some additional gesture of goodwill—such as a service credit or discount—would have demonstrated greater accountability and appreciation for the inconvenience. More

I had a positive experience, taken quickly. My service specialist was Tim, he was professional and courteous and answered any questions I had. My service specialist was Tim, he was professional and courteous and answered any questions I had. More

Could not be more pleased with my last experience with the service department. Kevin F made the whole experience easy and pleasant! I will go to Napleton Ford in Oak Lawn for service on my vehicle and wil the service department. Kevin F made the whole experience easy and pleasant! I will go to Napleton Ford in Oak Lawn for service on my vehicle and will definitely ask for Kevin. More

Kevin really help get my service taken care I was in and out in a timely manner out in a timely manner More

They explained every step of the process they were going to take with my vehicle and were very professional while my car was in their care. I really trust them with my car. to take with my vehicle and were very professional while my car was in their care. I really trust them with my car. More

I went for a car repair and the service was just great and fast and easy and fast and easy More

Went there for an oil change. I was attended by Nick the service advisor. He was very nice and my oil change was under 30 minutes. I left as a very happy customer! I was attended by Nick the service advisor. He was very nice and my oil change was under 30 minutes. I left as a very happy customer! More

Very professional and well kept, very clean and all the representative are polite and informative. representative are polite and informative. More