Napleton Ford of Oak Lawn

My experience was fast and very satisfying. Would recommend them to anyone. I have two vehicles and I take them both there because of the tremendous service. Would recommend them to anyone. I have two vehicles and I take them both there because of the tremendous service. More

The pricing in the service department is insanely egregious! $106 for an oil change and another $38 for parts? And that USED to include a tire rotation. Nope! Now that's an additional $50. Took my tr egregious! $106 for an oil change and another $38 for parts? And that USED to include a tire rotation. Nope! Now that's an additional $50. Took my truck in for a recall. Got an oil change since I was there. Turns out there were no actual recalls, only warning announcements. Oh by the way, you need a wheel hub and a speed sensor. It's gonna be $1,700. No, it's not. Bring me my vehicle. Well, we performed an inspection and diagnostic. Your total with the oil change is $505. IKYFL. Never again! The service staff are professional and courteous, nonetheless. They don't set policy, they just work there. More

Bill is a great service representative. He always take care of me. I’ve been coming to the dealership over 20 years bought three cars from them. He’s one of the reasons why I keep coming ba He always take care of me. I’ve been coming to the dealership over 20 years bought three cars from them. He’s one of the reasons why I keep coming back. He’s a familiar face and he very Ford knowledgeable More

Great , and friendly service people, knowledgeable staff. Best mechanics with great communication skills. I would highly recommend recommend to anyone. Best mechanics with great communication skills. I would highly recommend recommend to anyone. More

They were quick, very knowledgeable and honest with their approach. Also the completion time was right on target. Bill Parks was great. And the actual service guys were also great. their approach. Also the completion time was right on target. Bill Parks was great. And the actual service guys were also great. More

I was extremely satisfied with the service I received from Bill when I came in for my oil change. Bill was especially kind, attentive and took special care in making sure all my maintenance needs were me from Bill when I came in for my oil change. Bill was especially kind, attentive and took special care in making sure all my maintenance needs were met in a timely manner. I would recommend Napleton Ford of Oak Lawn to anyone who asks for a dealership referral! Keep up the great work over there and specifically...Thank you again Bill! More

Mr Bill Park 1158 has great customer service and informed me about my car and informed me what was going to be done and approximately how long it would take me about my car and informed me what was going to be done and approximately how long it would take More

I went to Napleton after Westfield was unable to fix an issue they caused when repairing my air conditioning. After the repair, my dash was not hooked back up properly, and unfortunately, Westfield failed issue they caused when repairing my air conditioning. After the repair, my dash was not hooked back up properly, and unfortunately, Westfield failed to correct the problem. Napleton fixed the issue with ease! I wish I could remember the young lady’s name in the service department because she was absolutely wonderful. Tommy was also great and very helpful throughout the process. The difference in service was night and day. I honestly wish I had purchased my vehicle from Napleton originally instead of Westfield. Thank you to the Napleton service team for making what had been a frustrating situation so much easier! More

Second or third time taking my 2025 Explorer to this place for a recall, only for the SAME DUDE tell me to look for bubbles , those aren’t bubbles, that was from a rock. They continue to tell you to bri place for a recall, only for the SAME DUDE tell me to look for bubbles , those aren’t bubbles, that was from a rock. They continue to tell you to bring in your vehicle, WASTE YOUR TIME AND DAY, to tell you you’re wrong. Dude does not listen; interrupts constantly; and have the audacity to tell me a rock hit my windshield when I know a ROCK did not cause a BUBBLE that is now conforming to a pin size break. There was a blackish gray bubble abrasion that was there and now it is starting to form into something else. I was told by that DUDE that the windshield could collapse from the bubbles. I’m waiting for the windshield to collapse upon me in order for the Napleton to repair the recall. Oh, get this. Dude told me on 9/14/2026 that they can repair it but it may come back and I will have to pay for the recalled bubbles out of pocket. Make it make sense. More

Run their contract through ChatGPT. Snap a photo of your invoice and get a second opinion. Even after you've signed, double check the add ons. Might save you thousands. Snap a photo of your invoice and get a second opinion. Even after you've signed, double check the add ons. Might save you thousands. More