Napleton Ford of Oak Lawn

My experience was a great one. Tim was very helpful with all of my questions, and made sure I understood everything. I am extremely pleased with the service I received. Tim was very helpful with all of my questions, and made sure I understood everything. I am extremely pleased with the service I received. More

Initially, I was disheartened when my check engine light illuminated, as the timing was particularly inconvenient. However, I was met with a familiar and friendly face, which somewhat alleviated the apprehe illuminated, as the timing was particularly inconvenient. However, I was met with a familiar and friendly face, which somewhat alleviated the apprehension associated with the repair costs. More

I was greeted to ask what was my car service needs. Once the car inspected, ] needed additional work. Once the car inspected, ] needed additional work. More

Always quick and courteous. I’ve been to this dealership at least three times and each visit is infused with utmost professionalism and quick turn around time. Thanks guys and k I’ve been to this dealership at least three times and each visit is infused with utmost professionalism and quick turn around time. Thanks guys and keep up the great work. More

Started off as a good experience, but over time became questionable. I’ll only be coming here for oil changes from now on. They do check everything and their prices are fair, but the recommendations have questionable. I’ll only be coming here for oil changes from now on. They do check everything and their prices are fair, but the recommendations have been inconsistent. One visit they said my transmission was leaking, but it was never mentioned again on later visits. This time they said my suspension needed work, even though I had a wheel alignment done just a few months ago and nothing was noted then. On another occasion, when my headlight went out, they told me the entire headlight assembly needed replacement. My personal mechanic, however, simply replaced the bulb and it worked fine. The dealership claimed the power connection was broken, which clearly wasn’t the case. More

Waited to long for vehicle to be finished, but service manager was accommodating and was very professional in trying to resolve the issue and compensate the mishap. manager was accommodating and was very professional in trying to resolve the issue and compensate the mishap. More

I love coming there Bill is a fantastic help to me and I will always come there will always come there More

I had a very pleasant experience from scheduling my appointment, being greeted at the location and informed what was going on and the time of service. The only not so positive was that I expected my ve appointment, being greeted at the location and informed what was going on and the time of service. The only not so positive was that I expected my vehicle to get washed. Overall, a great experience and will be returning. More

Brought my car in for an oil change and had a easy and satisfactory experience satisfactory experience More

The service advisor was very nice Work was completed on time and the service was great time and the service was great More