Napleton Ford of Oak Lawn

Fast and courteous service. Everything was explained to me in full. My car was repaired before the time frame that was given. Paul was courteous and professional! me in full. My car was repaired before the time frame that was given. Paul was courteous and professional! More

As always, the Quick Lane team took great care of me. Quick and efficient service for my car means a lot to me. I’m never disappointed when coming in 😊 Quick and efficient service for my car means a lot to me. I’m never disappointed when coming in 😊 More

Below ok. You're told that your cat had all fluids refilled, then it snows a few days later and you come to find out that your windshield washer fluid reservoir is EMPTY. Another fail for HAWK Ford. refilled, then it snows a few days later and you come to find out that your windshield washer fluid reservoir is EMPTY. Another fail for HAWK Ford. More

Excellent service.Luv coming to Ford. For service and sales. Best service ever. Also luv the waiting room . Nice and comfortable. And good refreshments..the best. sales. Best service ever. Also luv the waiting room . Nice and comfortable. And good refreshments..the best. More

Awesome, helpful,and very professional and knowledgeable.that is all I have to say about my visit to Hawk Ford today February the 4th 2020 knowledgeable.that is all I have to say about my visit to Hawk Ford today February the 4th 2020 More

The service I receive from Hawk is simply the best. I'm a satisfied customer. The service (oil change) was done in a timely manner. The staff was very polite and very helpful. The waiting area is clean an a satisfied customer. The service (oil change) was done in a timely manner. The staff was very polite and very helpful. The waiting area is clean and the coffee is always on hand. Thank you. It's going on five years and I'm still a repeat customer, and for me, that says a lot about Hawk Ford. More

my appointment was at 1000 i got there at 958 and i was out in 20 minutes great service it was the fastest oil change ever out in 20 minutes great service it was the fastest oil change ever More

Scheduled appointment the day I went to the dealership. Check in process was a JOKE! The attendant EVA had NO IDEA why I was there. Didn’t look at my history which we had been to the dealership for 3 previ Check in process was a JOKE! The attendant EVA had NO IDEA why I was there. Didn’t look at my history which we had been to the dealership for 3 previous times. EVA kept repeating “I hope that we can get to your car today”- this was the response no matter how I asked what time the car would be ready. I asked to reschedule so I could be guaranteed an assessment at the very least! She just ignored me. My husband was so agitated he had to walk out of the service department!! I left very angry as well! I NEVER received the check in text that usually occurs after you leave your car. I was Promised a call prior to repair- NEVER OCCURRED! I was NEVER told my car was ready. I had to call to check on the status at 5 PM and spoke to another attendant. When I came to pick up my car at 8:40 PM, no paperwork was at the clerks office. EVA showed up at the payment window, made excuses, I told her how disappointed I was and she turned around and walked away! Hawk Ford has really lowered their standards!! I am extremely dissatisfied! More

I’ve been going there since 2012 & I’ve purchased 3 vehicles.. I will always shop at Hawk Ford & I have at least 3 other ford dealerships close to my house.. Awesome staff vehicles.. I will always shop at Hawk Ford & I have at least 3 other ford dealerships close to my house.. Awesome staff More