Napleton Ford of Oak Lawn

I really can't rate the quality of the work done on my truck because I had to bring my truck back. However; customer service was excellent. truck because I had to bring my truck back. However; customer service was excellent. More

Great service. Had my car ready in a matter of hours. Brought it in the first time and they didn’t have a part needed, they ordered it and called me as soon as it got in. Brought it in the first time and they didn’t have a part needed, they ordered it and called me as soon as it got in. More

4.5 hours to complete service I was told would take about an hour. Then when I went to pick up my car it took more than 20minutes waiting outside for them to bring the car out. I had to go back in twice to an hour. Then when I went to pick up my car it took more than 20minutes waiting outside for them to bring the car out. I had to go back in twice to inquire about what was taking so long to get my car. More

Went into Hawk Ford to have A factory recall fixed. While I was there I started looking at aN Edge in the show room. I really wasn’t in the market for a new car, but the deal I got from the sales staff, prov I was there I started looking at aN Edge in the show room. I really wasn’t in the market for a new car, but the deal I got from the sales staff, proved to be awesome. Nick and Ramy Worked with me to get me the best deal possible. Would recommend Hawk Ford to anyone! More

Great service but It always takes over an hour even with appointment. The coffee and tea is also a plus. A few more parking spots wouldn't hurt either. appointment. The coffee and tea is also a plus. A few more parking spots wouldn't hurt either. More

Nick and Joe were extremely friendly and helpful during the process of buying my Ford Fusion. I’ll be back, and I’ll send all of my friends and family! the process of buying my Ford Fusion. I’ll be back, and I’ll send all of my friends and family! More

I have been a customer of Hawk Ford since 2010 and the staff and service is worth the time spent at the dealership. The experience of each visit has been satisfying. staff and service is worth the time spent at the dealership. The experience of each visit has been satisfying. More

I’m always pleased with the service I receive at Hawk Ford. This time didn’t disappoint. Brought my car in for a recall. Eva was my service provider. She was very friendly and professional. She kept me i Ford. This time didn’t disappoint. Brought my car in for a recall. Eva was my service provider. She was very friendly and professional. She kept me informed on the status of my vehicle while I waited. My car was finished much quicker than I anticipated. More

Large selection of vehicles. My experience if Im.honest is mixed. I thought my sales person Mike Hopkins is a good guy. Just wasnt able to deliver interest rates as hoped so my car note is a bit high. Then is mixed. I thought my sales person Mike Hopkins is a good guy. Just wasnt able to deliver interest rates as hoped so my car note is a bit high. Then I returned for an issue with my radio. The issue was pushed to January looking to comp the service as good will through the dealership for customer loyalty , was declined based on a Ford rating system. Service repair running $800-900 put of my pocket. Dealership suggestion is to spend even MOREmoney on an extended warranty. When I declined that suggestion. Now I must pay for the repair. 5-7 days later miraculously the radio issue was fixed. Makes me believe it was a satellite reset issue initially that this dealership wanted me to pay $800-$900 to repair. Just makes you wonder. Thank you Hawk Ford for the savings. However makes you wonder. More

Great service waiting room and accommodations. They were able to finish work within a reasonable time and when an update was requested they responded. They also addressed other concerns of mine with the hel able to finish work within a reasonable time and when an update was requested they responded. They also addressed other concerns of mine with the help of the parts dept. More