Napleton Ford of Oak Lawn

We really enjoyed our experience. It was low pressure and Nick showed us multiple vehicles. It was low pressure and Nick showed us multiple vehicles. More

Maintenance department was very efficient from check in to completion of work and delivery of automobile back to me. They kept me informed with update on status of work while I waited. to completion of work and delivery of automobile back to me. They kept me informed with update on status of work while I waited. More

Great service and attention to care! I will be using them again for my service needs I will be using them again for my service needs More

Tim and Jake in the service department always provide great communication. They and the tech team have done an awesome job keeping my car going over the years. great communication. They and the tech team have done an awesome job keeping my car going over the years. More

Very nice and good quality of vehicles And my sales person was very respectful. Patient and understanding of what I was looking for on a vehicle very patient I wouldn’t recommend no other dealership t person was very respectful. Patient and understanding of what I was looking for on a vehicle very patient I wouldn’t recommend no other dealership then Napleton ford of oaklawn More

The sales person was great. The finance guy needed to explain extra charges and did not. The finance guy needed to explain extra charges and did not. More

I eachevery person that I came in contact was concerned and most of all helpful in my decision. That made my experience even better. and most of all helpful in my decision. That made my experience even better. More

This dealership was clean. The waiting area was very spacious. The staff was very helpful. I would recommend this dealership. The waiting area was very spacious. The staff was very helpful. I would recommend this dealership. More

My very recent experience with Napleton Ford of Oak Lawn confirmed many of the warnings I wish I had listened to before engaging with them. Yes, you might get quick replies to available inventory questions confirmed many of the warnings I wish I had listened to before engaging with them. Yes, you might get quick replies to available inventory questions but the stench of desperation is heavy on that sales floor. You'd be lucky to take one step out of your car without an associate fumbling over a colleague to take your business away. They clearly do not like one another. But after what should have been a straightforward transaction—a fair price offered, some documents exchanged, and my credit run—I was abruptly told the deal was off. The excuse? A “mistake” in the paperwork: someone allegedly failed to remove the trade-in value from the final figures. The numbers I was quoted and agreed to were suddenly invalid and price increased. No warning, no accountability, and no solution—just canceling everything. Meanwhile, my credit has been hit, and I’m left with nothing but wasted time and a sense of having been played. Unfortunately, I’ve since learned this isn’t an isolated incident. Napleton Ford of Oak Lawn has a documented pattern of customer complaints, including 31 formal BBB complaints in just over a year, many citing misleading pricing, bait-and-switch tactics, and unprofessional communication. Despite being part of a large auto group, this particular location consistently fails to rank among top Ford dealers in Illinois, with no transparency in sales volume, and a reputation for long inventory turnover—an indicator of poor deal execution and low buyer confidence. Their behavior in my case—dangling a deal, running my credit, then retracting the offer due to their own internal “error”—fits perfectly into the long reasons why no one would trust this dealership to honoring customer agreements. This negotiation wasn't a misunderstanding, it was a strategy. If you're reading this before making a purchase: take the other complaints seriously. Get everything in writing. Triple-check every figure. Or better yet—go somewhere that values integrity and follows through on what they promise. Napleton Ford of Oak Lawn makes it very clear to customers: their word means nothing. More

I had a very smooth experience. Tim & the mechanic got me in & out for my oil change. Tim & the mechanic got me in & out for my oil change. More