Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Ford of Oak Lawn
Oak Lawn, IL
3,055 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,055 reviews
April 15, 2023
It was a pleasure working with Santos. He made the purchase process quick and simple. He was a great rep to talk to and simplified any questions we had. Would come here again to purchase a He made the purchase process quick and simple. He was a great rep to talk to and simplified any questions we had. Would come here again to purchase a vehicle from Santos. More
by Jfish
Employees Worked With
Santos
March 28, 2023
The lippy, snotty response I received when I went in to the dealership to enquire why they had my car for 9 days to do some routine repairs was enough to cost the dealer 3 different customers. Myself, the the dealership to enquire why they had my car for 9 days to do some routine repairs was enough to cost the dealer 3 different customers. Myself, the friend who drove me up there and who has spent well over $5,000 the last year there, and a stranger who had just walked in looking to get his car repaired. Her shrill, defensive attack on me for asking why nobody there answers the phone or returns messages left on voicemails showed she has NO CONCEPT of customer service or conflict resolution, getting very indignant when asked to explain herself. All in all, I will NEVER return there, and my next car will NOT be from Napleton Ford. I gave her 1 star but that is so it is noticed; it's 1 too many. More
by Hvacrmitch
Employees Worked With
Amber Straubing
February 15, 2023
BEWARE PEOPLE! This is no longer the classy Hawk Ford that we knew and loved. These people are a complete rip off! I took my car in to have my brakes checked. First This is no longer the classy Hawk Ford that we knew and loved. These people are a complete rip off! I took my car in to have my brakes checked. First they said they couldn't take the tires off to look at my brakes because the lug nuts are worn down and that I would have to pay $150 to replace the lug nuts first. My car isn’t even four years old. When I told them no way, they then said the rear brakes were down to 3ml and that the rear rotors and pads had to be replaced. They said $537.93!! I said I was just quoted $450 two months ago. They said the price of brakes have gone up. I told them to xxxx off!! More
by Won’t be back!
Employees Worked With
Jimmy Marinez
Verified CustomerJanuary 22, 2023
I do not fill these out, do not give information that could be shared. They were average , sorry I had to change my answer you forced my hand could be shared. They were average , sorry I had to change my answer you forced my hand More
by Finley1971
Employees Worked With
Don’t know the name and don’t care
December 19, 2022
When I entered the facility the employees directed me where to go and were very friendly and professional. The work I had done was under an hour. I was a very satisfied customer and would recommend this where to go and were very friendly and professional. The work I had done was under an hour. I was a very satisfied customer and would recommend this location to others. More
by Mizzmartin
Employees Worked With
Dave Brearley
December 19, 2022
I thought They to care of the problem I went In for . It seems they never change the door latch . This morning the door latch didn’t want to close . That’s reason the bought in my truck for and only kept It seems they never change the door latch . This morning the door latch didn’t want to close . That’s reason the bought in my truck for and only kept for 3 days and didn’t nothing . This is very disappointing. More
by RAUL054
Employees Worked With
Pete Abramowicz
December 19, 2022
I went in with a coupon for $59. 99 service, and when I went to pick up my vehicle I was charged $84.00. I asked why and was told that I had a Dodge and that the filter was $24. Why 99 service, and when I went to pick up my vehicle I was charged $84.00. I asked why and was told that I had a Dodge and that the filter was $24. Why wasn't I told this before I gave them my keys? I feel like I have been scammed!! More
by smaster659
Employees Worked With
Pete Abramowicz
December 18, 2022
I brought my car in for two problems, one was fixed and the next day my check engine light came back on. $6600 dollars and I thought it would be fixed, but it was not. The error code is the same as I tol the next day my check engine light came back on. $6600 dollars and I thought it would be fixed, but it was not. The error code is the same as I told the dealer and it was not addressed. More
by gregritchey11
Employees Worked With
Paul
