Napleton Ford of Oak Lawn - Service Center

Over scheduled customers I waited 2 hours for oil change. This was the 2nd time. Service manager was apologetic for the wait and gave me a discount They need more service techs working on vehicles. . This was the 2nd time. Service manager was apologetic for the wait and gave me a discount They need more service techs working on vehicles. . More

Tom was able to get my car right in for an oil change. It was done quickly. I had a family emergency and it was ready to go. I will definitely be recommending Napleton to friends and family for needed c It was done quickly. I had a family emergency and it was ready to go. I will definitely be recommending Napleton to friends and family for needed car services. More

The service was very professional and proficient. However, I wasn't able to use my Ford point for my oil change. When I arrived I informed the representative wanted to use my Ford points. He assur However, I wasn't able to use my Ford point for my oil change. When I arrived I informed the representative wanted to use my Ford points. He assured me it was okay, but didn't. More

Excellent service, excellent staff. the service manager is always friendly and helpful my car was repaired very well the service manager is always friendly and helpful my car was repaired very well More

Everyone was helpful and pleasant. They were knowledgeable of the problem and efficient on resolution. They were knowledgeable of the problem and efficient on resolution. More

2nd time they screwed me. Will never go back. Service department was great when it was Hawk Ford Will never go back. Service department was great when it was Hawk Ford More

You need to make it easier for people to pay for services. Not the associate’s fault services. Not the associate’s fault More

I went in for an oil change, communication was great and I had my truck back in under an hour. I had my truck back in under an hour. More

My advisor and all the staff was friendly and my service was completed fairly quick, was completed fairly quick, More

Tim Harris provided excellent service as my Service Advisor. I highly recommend working with him to accomplish your repair needs. Excellent customer service! Advisor. I highly recommend working with him to accomplish your repair needs. Excellent customer service! More