Napleton Ford of Oak Lawn - Service Center

Fast service When I brought in my car I was expecting everything I wanted done to take up to 6 hours, but because things were a little slow they put several people When I brought in my car I was expecting everything I wanted done to take up to 6 hours, but because things were a little slow they put several people on my car and got everything done in record time. I appreciate that kind of service. More

Experience It was great they took their time and was really patient. The experience was Great. Customer service was excellent....... I would refer someone else t It was great they took their time and was really patient. The experience was Great. Customer service was excellent....... I would refer someone else to this dealership More

Very good job.l like it professional employes. I gave this high ratingfor many reasons .first fast sevice second profissnal employes know what they are doing.thirdly quility of the work done on the I gave this high ratingfor many reasons .first fast sevice second profissnal employes know what they are doing.thirdly quility of the work done on the vehical.which is excellant.finally lam satisfy what have done on my car. More

TERRIBLE - COMPLETE WASTE OF A SATURDAY Worst experience with extremely rude and incompetent service personnel. Why give an appointment and not tell you its just meant to be dropprd off. Ser Worst experience with extremely rude and incompetent service personnel. Why give an appointment and not tell you its just meant to be dropprd off. Service person EVA, was extremely rude and could care less about your car or the customer experience. As me and my 4 year old son arrive, she asks your not going to wait right? I'm like yes why. Ohh its really busy. They probably won't even look at your car until like 2pm or 3pm. Mind you, my appointment was @ 915am! I'm like what? Why wasn't I told that so I could have made arrangements to be picked up? And what was the point of scheduling an appointment? She rolls her eyes and is like, "Sir, do you want me to take your car in or not?" While I want to take off right away, I had waited for over a week for the appointment. So I said fine and called for a ride. She walks away while shaking her head. Then I finally get a call @ 343pm, mind you they close @ 4pm. And Eva tells me the technician doesn't know what suspension sound I'm talking about. Can I take a ride with him and let him know. I'm like, how can he not hear it, but fine, I'm on my way. I kid you not, exactly 8 minutes later she texts me, he left, can you come back on Tuesday! Seriously?!?! Nope...picked up my car and immediately made an appointment with Westfield Ford. 3 days later, wouldn't you know it, there was suspension work done on the car immediately prior to me buying it from a different dealership. So Eva could have immediately pulled that up. She was just to xxxx lazy and could care less about doing her job! So I wasn't making anything up. The sounds the suspension was making was not in my head! Westfield Ford immediately took care of the issue. I'm not sure a mechanic ever even took a look at my car at Hawk Ford...thanks to Eva! Stay away from Hawk Ford and terrible attitude, like Eva. More

Alex is the best Hawk Ford has been good to me and my vehicle. I just wish I had a chance n.v few to extend my warranty, I didn't know that it expired. I like having t Hawk Ford has been good to me and my vehicle. I just wish I had a chance n.v few to extend my warranty, I didn't know that it expired. I like having the comfort of Alex being around. More

Great service! Quick and efficient! Great staff and accommodating to me as well! They try to relate and convey any important information I need for the service I had done! Also very nice Great staff and accommodating to me as well! They try to relate and convey any important information I need for the service I had done! Also very nice and welcoming! More

Quick Lane Tire Service Called ahead and spoke to Amber to confirm the set of tires I wanted were available and if I could get the service plus alignment done that afternoon. Called ahead and spoke to Amber to confirm the set of tires I wanted were available and if I could get the service plus alignment done that afternoon. Timing was critical. I got in and the job was started without delay. The crew was very efficient and Amber was very attentive to helping with pricing and taking care of rebate paperwork. More

Paul Stassin was amazing!!! He took care of me 100% He made sure everything was right before I left the service center. I will be back for Paul only in the future was amazing!!! He took care of me 100% He made sure everything was right before I left the service center. I will be back for Paul only in the future More

Excellent service and thorough . I appreciate Paul and his team for all the work they did on my Ford transit. It is my main work vehicle and without it I am lost.. Thanks to the . I appreciate Paul and his team for all the work they did on my Ford transit. It is my main work vehicle and without it I am lost.. Thanks to the team at Hawk Ford, I got my van back in perfect condition and running great. More

Maintenance Car fix went well it was a replacement on the gear very happy that I had a warranty on it I was helped very much and content with my service Car fix went well it was a replacement on the gear very happy that I had a warranty on it I was helped very much and content with my service More