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Napleton Kia of Urbana

Urbana, IL

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52 Reviews

1111 Napleton Way

Urbana, IL

61802

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52 Reviews of Napleton Kia of Urbana

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June 03, 2021

Wow be VERY VERY CAREFUL. I GOT WHAT I THOUGHT WAS A GOOD PRICE BUT THEY SNUCK IN OVER 5000.00 WORTH OF EXTRas very sneaky. Told them wanted 400.00 payment because my last car loan had high interest my credi More

by M darling
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Angel pettycourt
Jun 04, 2021 -

Napleton Kia of Urbana responded

Hello Mr. Darling, I am forwarding this to our finance Director and he or the finance manager will be reaching out to you shortly. Again I am really sorry this has happened and we lost your trust but I am working hard to resolve this. Kind Regards, Misty Ebert Customer Care Ambassador Napleton Auto Park of Urbana Misty.ebert@napleton.com 331.871.6525 direct

Jun 07, 2021 -

M darling responded

Yeah don't think I'll hear from them lol. It's been 4 days and don't think they will make good in how they turned a 17,000 car into a 23,000 car without asking if I even wanted it.

Jun 13, 2021 -

M darling responded

Yep never called. Not that I expected them to. Whos going to admit they do that. While I was sitting at desk a different salesman was on a phone said well I can't tell you what your payments would be till you tell me what you can afford. They will cram everything they can In . To raise your price. I got 6 grand of stupid different warranties I DIDNT NEED THEY NEVER ASKED and they hid it all BEWARE BEWARE BEWARE. Read EVERY LINE

December 03, 2020

If you are a woman or older or have bad credit-even if you have $10,000 down (which I did) they will try to take advantage...don't go there. They are inconsiderate, avoid questions, give highest rate of i More

by sweetjami
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jameel and his manager (whose name I don't remember) Jameel was new and kept referring to his manager.
October 30, 2020

Zakaia was our salesperson, he was very helpful. He made the process very engaging, fun, and easy. We walked through the entire process with him, and everything was detailed, we were able to reach an agreem More

by nauticacain
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Zakaia Pumphrey
Nov 06, 2020 -

Napleton Kia of Urbana responded

Hi, we appreciate you choosing Napleton's Kia of Urbana! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

September 17, 2020

Not a good experience especially for an out of state purchase as ours has been to date. Our issues stem with the sales department doing paperwork and communication about the KIA Sorento Ex being paid fo More

by gtarez4jesus
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Steve
July 04, 2020

The whole experience was great and there was no pressure put on us at any time. Everything was explained thoroughly and to our satisfaction in terms we could understand More

by Pakled
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Angel Peddycoart
Jul 08, 2020 -

Napleton Kia of Urbana responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

May 27, 2020

Kyle was very helpful and straight to the point! We came in with an idea of what we wanted and he made it happen. Would definitely recommend him! More

by alliemarie77
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Johnson
May 17, 2020

Brad, Carlos and George made buying our new Kia Optima EX a great time. The knowledge of the car and the process of buying it was top knotch. Will reccomend to others! More

by Stlcardsfann
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Carlos, Brad Geegan
May 19, 2020 -

Napleton Kia of Urbana responded

We strive for a high level of customer satisfaction in all aspects of our dealership. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 16, 2020

Napleton Auto Park ‘s is awesome to deal with. Our sales person Matt, the manager Darren and the finance manager Randy made the entire buying process very easy and quick. Their price was very fair I highly More

by rogerhawkins2926
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt
May 19, 2020 -

Napleton Kia of Urbana responded

Here at Napleton's Kia of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again! Safe travels!

February 07, 2020

Naplelton's and Jim Clarkson in particular are top notch. Jim went out of his way to work with me and my situation. Trading in my beloved 2010 VW GTI was difficult, but with me taking a new job in an new cli More

by Thomas Kunka
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Clarkson
January 31, 2020

Went to look at new vehicles, talked to Jim Clarkson at Napeltons in Urbana and he was able to put us in a vehicle that suited or needs. More

by Klkr245
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Clarkson, 5 starts
Feb 05, 2020 -

Napleton Kia of Urbana responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

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