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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
March 22, 2024
Fast and friendly service Good customer service give the right time for service and delivered with smile the right time for service and delivered with smile More
by ayesha_imtiaz31
Employees Worked With
March 22, 2024
Todd was great in answering all my questions and clarifying several things about my new car. Very quick and thorough job done on my tire rotation with several other things checked and inspected as clarifying several things about my new car. Very quick and thorough job done on my tire rotation with several other things checked and inspected as a part of it! More
by misshk
March 21, 2024
Todd was my advisor, and he’s getting five stars for two reasons: for one, he was easy to talk to (not a given when otherwise talking technical “car” things), and he decided not to charge me for something h reasons: for one, he was easy to talk to (not a given when otherwise talking technical “car” things), and he decided not to charge me for something he deemed a simple fix. Understand I’m not suggesting that this business always gives out freebies, but I can speak to my one experience: Todd saw me as a human being who needed a little help, and help I would have actually paid for. Instead, he surprised me by fixing the issue without cost. More
by Damianpmarshall
Employees Worked With
March 21, 2024
Micah in the service department kept me constantly informed while the issue on my Kia was diagnosed. When I dropped off my Kia and picked it up he was very kind, informative, and courteous. informed while the issue on my Kia was diagnosed. When I dropped off my Kia and picked it up he was very kind, informative, and courteous. More
by watermanc
Employees Worked With
Micah Knapp
March 21, 2024
Great service. They were quick and efficient. Good customer service. Fifteen word minimum is, huh. They were quick and efficient. Good customer service. Fifteen word minimum is, huh. More
by alexandriaap6
Employees Worked With
March 20, 2024
The dealership is convenient for me as I work in Urbana but live in Decatur. So it's great to have them as an option to get my car serviced even though I didn't by my Highlander there. They treat me and m but live in Decatur. So it's great to have them as an option to get my car serviced even though I didn't by my Highlander there. They treat me and my vehicle with the utmost respect and service, which I appreciate greatly and why I'll always drive Toyotas. More
by warren_robinson_183
Employees Worked With
March 20, 2024
Roger Viti is an excellent customer service agent. He is smart, attentive, and knowledgeable. Plus, the dealership is clean, comfortable, and inviting. He is smart, attentive, and knowledgeable. Plus, the dealership is clean, comfortable, and inviting. More
by tzernich
Employees Worked With
March 19, 2024
Todd was very helpful during my car repair. He kept me updated throughout the whole process and also arranged return rides for me to pick up my car. He kept me updated throughout the whole process and also arranged return rides for me to pick up my car. More
by ke.nie
Employees Worked With
March 19, 2024
I'm always treated with respect and my problem will get solved. Thanks to Todd this past Monday March 18th solved. Thanks to Todd this past Monday March 18th More
by redhatgal59
March 18, 2024
I have been coming here for many years, and have always been satisfied either good service. been satisfied either good service. More
by maryroseatkinson
Employees Worked With
