Napleton’s Kia of Elmhurst

Took my 2020 car here today and what reassurance or help do you get with your warranty? Very little. My steering wheel recently started making noise and they wanted to charge me 155 diagnostic to turn the s do you get with your warranty? Very little. My steering wheel recently started making noise and they wanted to charge me 155 diagnostic to turn the steering wheel and confirm if its a normal noise or not. I cant believe someone cant take 5 seconds and do this for me without a fee. Needless to say i wasnt risking 155 fee for a warranty job if it wasnt normal and declined. More

Don't buy a car from this dealership. Worst staff in every department...sales, service, management, etc. Noone here knows what Customer Service means. They honestly don't care about their customers. I b every department...sales, service, management, etc. Noone here knows what Customer Service means. They honestly don't care about their customers. I bought a car almost 2 months ago from this dealership and regret it. Worst car experience of my life. Nothing but lies and issues. And no communication or follow up from anyone. The GM doesn't return calls either. Entire staff is incapable of doing their jobs. Buy your car somewhere else. This place is a joke!!! More

Everyone we worked with was amazing! We actually had a nice time buying a car. Andre was personable, helpful and professional! nice time buying a car. Andre was personable, helpful and professional! More

Andre was very friendly and a pleasure to work with. He answered all of our questions and was quick to call back when needed. Would work with him again! answered all of our questions and was quick to call back when needed. Would work with him again! More

Best dealer i’ve been just look for Andre Jennings, that day was very busy i can tell but still quick process in about 4pm and out with the car by 7pm, overall if no delay with finance from other customers. day was very busy i can tell but still quick process in about 4pm and out with the car by 7pm, overall if no delay with finance from other customers. We will be there only less than 2hrs.. i recommend going back here for a friend or our car in the future. More

Thanks to Andre Sr and Malika for putting me in a brand new Kia. Andre was very knowledgeable and Malika was very active during her training. Thanks again! new Kia. Andre was very knowledgeable and Malika was very active during her training. Thanks again! More

Although I didn’t get a car, I would like to thank Andre Sr and his trainee Malika for the knowledge and reality of purchasing a car. I’ll be back to finance a car within the next couple months. Sr and his trainee Malika for the knowledge and reality of purchasing a car. I’ll be back to finance a car within the next couple months. More

Jeff was great to work with, very patient and knowledgeable. Unfortunately, due to the inflation in car prices right now, we ended up buying out our lease instead of buying new, though. knowledgeable. Unfortunately, due to the inflation in car prices right now, we ended up buying out our lease instead of buying new, though. More

Andre was super helpful and made sure to get us the deal we wanted for our new vehicle, as well as the best deal on our trade-in. we wanted for our new vehicle, as well as the best deal on our trade-in. More

Very helpful, friendly, and knowledgeable. Made the process easy and hassle free. Good deal on sale and good deal on trade in. Would recommend. Thanks! process easy and hassle free. Good deal on sale and good deal on trade in. Would recommend. Thanks! More