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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.1
1,080 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,080 Reviews of Napleton’s Kia of Elmhurst

May 11, 2021

Andre (senior) was awesome! He made my experience as a first time buyer an incredible one. He was very helpful and accommodating to all of my requests. Thanks Kia Elmhurst and Andre! More

by Sussie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Jucan
May 12, 2021 -

Napleton’s Kia of Elmhurst responded

Congratulations on your new car, Sussie! It is great to hear Andre was knowledgeable and pleasant to work with. We hope to see you again! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! Regards, Marta Nilles Customer Relation Manager Ed Napleton Acura/Kia 630-782-9300 630-296-5096 marta.nilles@napleton.com

May 08, 2021

Andre Sr. And Andre Jr. Were very professional and helpful getting me into my new vehicle. Thank you so much. You made the experience easy as can be More

by ralph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre jennings sr. Andre Jennings jr., Monica Jucan
May 09, 2021 -

Napleton’s Kia of Elmhurst responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

May 07, 2021

Andre went the extra mile to help us get into the Car we had driven an hour away to get to! We are Very thankful!! More

by kristinlwilliams5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings
May 07, 2021 -

Napleton’s Kia of Elmhurst responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Please let us know if you have any additional questions about services you received and thank you for choosing Ed Napleton's Kia of Elmhurst!

May 07, 2021

Andre did a great job helping us get into a great car, working within our budget and being very helpful! Highly recommend these guys!!!! Thanks! More

by pastorjonwilliams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings
May 07, 2021 -

Napleton’s Kia of Elmhurst responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Ed Napleton's Kia of Elmhurst so helpful in the purchase of your vehicle. Thanks again for the recommendation, and have an amazing day!

May 07, 2021

Excellent excellent service! Andre and Andre Jennings jr .Didn’t let us leave until we got EXACTLY what we wanted. Went over everything for us and made sure we got the best deal! More

by mcclinton.tatianna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings and Andre Jennings jr
May 08, 2021 -

Napleton’s Kia of Elmhurst responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 04, 2021

Jeff Silverman was great and very patient with my dad the great negotiator jeff just helped me but my first new car :) ty Jeff I More

by jennym11491
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Silverman
May 05, 2021 -

Napleton’s Kia of Elmhurst responded

Congratulations on your new car, Jennym11491! It is great to hear Jeff was knowledgeable and pleasant to work with. We hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Marta Nilles Customer Relation Manager Ed Napleton Acura/Kia 630-782-9300 630-296-5096 marta.nilles@napleton.com

May 04, 2021

Long story short. I had a problem with the service department in Elmhurst Illinois. And that issue was reconciled by management. I will no longer be using the Elmhurst service department for this reas More

by jackjunkmail22886
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown service rep name.
May 05, 2021 -

Napleton’s Kia of Elmhurst responded

Thank You jackjunkmail22886 to letting us know about Your recent visit with us. We are disappointed to hear that you did not have a more positive experience with us at Ed Napleton's Kia of Elmhurst. We'd like the opportunity to discuss this with you. Please reach out to us at (630) 782-9300 at your earliest convenience to discuss how we can turn your experience into a positive one. Regards, Marta Nilles Customer Relation Manager Ed NapletonAcura/Kia 630-782-9300 ext.2358 630-296-5096 marta.nilles@napleton.com

April 29, 2021

Andre Jennings Sr., He helped us with our purchase, he helped us with our needs and we are happy with our purchase, he was very attentive at all times. 2021 Kia Soul Xline More

by Hugo P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr and Jr
Apr 29, 2021 -

Napleton’s Kia of Elmhurst responded

Hi Hugo, congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

April 28, 2021

We were first time buyers of a new 2021 Kia Sportage. Jeff Sliverman made us feel comfortable and was very knowledgeable. It was like our father was with us buying a car. More

by HappyKiaOwners
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Silverman
Apr 29, 2021 -

Napleton’s Kia of Elmhurst responded

Hi, congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Safe travels!

April 27, 2021

account names still incorect cant even take the time to get your name correct also they actually called and asked me to take down a negative review More

by Kakklein17
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harris, Monica Jucan
Apr 29, 2021 -

Napleton’s Kia of Elmhurst responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please contact our Manager at (630) 782-9300 so that we may ensure your experiences with our dealership are more pleasant moving forward.

Apr 29, 2021 -

Kakklein17 responded

What is the point when we were signing the papersi said the names were incorrect it is always after the fact why not do it right the first time

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