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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.2
1,077 Reviews
Call Dealership (630) 782-9300
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727 West Grand Avenue

Elmhurst, IL

60126

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1,077 Reviews of Napleton’s Kia of Elmhurst

October 31, 2020

Big thank you to Ed Napleton Kia and Adam. He was a huge help during the purchase of our new Kia! Truly appreciate all of his efforts. Thank you More

by anitawyatt2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Nov 06, 2020 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@ napleton.com

October 30, 2020

I meet the best dealer and person when it comes to getting a auto mobile!! Andre sr. At 60126 Naplton Kia!! Check him out , great job!!! More

by Mikedogg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Orneles
Report | Print
Nov 06, 2020 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

October 30, 2020

Very friendly staff. Clean facility , roxy was very knowledgeable and helpful. I didn’t have to wait all day for services. I will be back again. More

by Avitaporter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxy
Report | Print
Nov 06, 2020 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Avitaporter! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@ napleton.com

October 29, 2020

Very convincing and nice guy he worked really well with me...Andre Jennings sr I will recommend others to come see you personally and like his service More

by Sharondaholmes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings sr
Report | Print
Nov 06, 2020 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 d isa.degrazia@napleton.com

October 28, 2020

Great experience with Andre Jennings. He took the time to help us get the car we wanted at a very affordable and within our budget. More

by chiquis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings
Report | Print
Oct 29, 2020 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

October 27, 2020

Andre was very helpful and made us feel safe during these times! We have brought previous cars from this location and will return here in the future! More

by Mathteach01@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr
Report | Print
Oct 29, 2020 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

October 25, 2020

It was a pleasure working with Syed. Very friendly and helpful. We got a great deal on a great car. Will definitely recommend to friends and family More

by hugoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Ali
Report | Print
Oct 27, 2020 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Hugoe! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

October 24, 2020

This was a great experience. Andre Jennings Sr. Took good care of us. We were very choicy and wanted the right car. However he worked with us to get tge right car and get a good deal on it. More

by denisemitchell6278
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr.
Report | Print
Oct 26, 2020 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Denisemitchell6278! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

October 22, 2020

Andre was a terrific salesman. Not too pushy while also honest. I was not very impressed with the internet marketing dept. but oh well. Once we got to the dealership we were taken care of. More

by Vijay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings
Report | Print
Oct 26, 2020 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Vijay! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

Oct 31, 2020 -

Vijay responded

Dear Disa - About My Post-Sale Experience at KIA Elemhurst: I bought the car during my scheduled appointment on 10/22/2020. However my Account Manager from the Internet Sales department was grossly ill-informed about me arriving at the scheduled appointment or the fact that I purchased the vehicle that same day. She would continue to call and email me days after the sale asking me to come into the dealership for a test drive of that same car I had already purchased. The most disappointing part of my post-purchase experience is that for days after I bought the 2020 KIA Niro I would get phone calls from my internet sales Account Manager asking me to "re-schedule my appointment" at the dealership. It sounded like she was unaware that I did come into my scheduled appointment ( I checked in with Andre Jennings Sr. who approached me in the parking lot when I arrived) and further proceeded to buy the car at that scheduled appointment. After receiving multiple phone calls and emails I finally cleared-up the (very weird) misunderstanding my Account Manger. If this is the quality of customer service I can expect from KIA Elmhurst, I am not sure if I will come back. But xxxxxxto the Finance department at your dealership. Dealing with those those guys was a wonderful experience on the.

October 22, 2020

Andre Jennings Sr was a great salesman to deal with. Their online pricing is misleading and unethical but Andre understood what was happening and went to bat for us. We got the car we came for at a reas More

by abigailandvijay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr.
Report | Print
Oct 26, 2020 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com

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