Back

Napleton’s Kia of Elmhurst

Elmhurst, IL

4.1
1,080 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

Directions

By Type

1,080 Reviews of Napleton’s Kia of Elmhurst

August 08, 2020

Andrew is very a nice salesman. He get the job done. He’s very professional. When you come in for a oil change. He’s always making sure everything is good. More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Aug 10, 2020 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Denise! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Kia 630 926 7131 disa.degrazia@napleton.com

August 06, 2020

Came in to Ed Napleton Kia and worked with Bernice. She made the purchase simple. She was very attentive. She addressed all of needs and showed me exactly what we were looking for. More

by monkyrnch45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bernice
Aug 10, 2020 -

Napleton’s Kia of Elmhurst responded

We're glad to hear our Staff took such great care of you, Monkyrnch45! We hope we can continue to be of service to you down the road! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Regards, Jon Quach Director of Customer Relations Napleton Imports 630-234-4508 Jquach@napleton.com

August 06, 2020

Liars. The worst experience ever. They claim that Kia's headquarters directed them to lie to clients so they can get them into the dealership. Disgusted! More

by Maisoun
Recommend Dealer
No
Employees Worked With
Monica Jucan, Nizar Assria
Aug 10, 2020 -

Napleton’s Kia of Elmhurst responded

Maisoun, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please reach out us at (630) 782-9300 and we will work with you personally in rectifying the issues you experienced. Regards, Jon Quach Director of Customer Relations Napleton Imports 630-234-4508 Jquach@napleton.com

August 05, 2020

Phenomenal group of people!!!!!! They worked very hard to make us as happy as possible.would and will recommend to everyone I know.our salesman was nizar and just like the dealership I would recommend him to More

by hurstolds79
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Aug 06, 2020 -

Napleton’s Kia of Elmhurst responded

We're glad to hear our Staff took such great care of you, Hurstolds79! We hope we can continue to be of service to you down the road! Regards, Disa DeGrazia Ed Napleton Kia Customer Relations Manager 630 926 7131 disa.degrazia@napleton.com

August 04, 2020

Worst experience ever! LIARS! Liars. zero starts. Lied about the price after emailing and texting them all day. They made us drive an hour away just to say the internet price is More

by Maisoun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
They wouldn't give you names and even the emails did not have a name. Worst experience ever. DO NOT GO THERE.
Aug 06, 2020 -

Napleton’s Kia of Elmhurst responded

Maisoun,we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (630) 941-4300 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Kia 630 926 7131 disa.degrazia@napleton.com

August 03, 2020

Very accommodating and patient. Syed was more then helpful with getting my daughter a 2017 Sportage. He took the time to breakdown all the financing options available for her. No pre More

by Lynick8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Ali
August 01, 2020

Liars looking to only screw a customer I was double charged for the exact same thing twice on my invoice, when caught they do like most cheats resort to lying about it, the dealer admitted More

by cedbread
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Jennings
Aug 03, 2020 -

Napleton’s Kia of Elmhurst responded

Cedbread, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (630) 782-9300 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. Regards, Jon Quach Director of Customer Relations Napleton Imports 630-234-4508 Jquach@napleton.com

August 01, 2020

Andre gave us amazing service and helped us find the right fit car! Would definitely recommend Andre to any one looking for a new car! More

by Sophia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Jucan, Nizar Assria
Aug 03, 2020 -

Napleton’s Kia of Elmhurst responded

Sophia, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Regards, Jon Quach Director of Customer Relations Napleton Imports 630-234-4508 Jquach@napleton.com

August 01, 2020

Andre was awesome and really helped me find the right fit car. He was able to give me a great deal on the car and was very kind. I would 100% recommend Andre to anyone buying a car!!! More

by Whitney
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
July 27, 2020

Dealer Andre Jennings Sr was very helpful and knowledgeable. He explained all of the car features. I left very satisfied with my purchase. Highly recommend. More

by Lei wang
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr
Jul 28, 2020 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Lei Wang! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards Disa DeGrazia Customer Relations Manager Ed Napleton Kia 630 926 7131 Disa.degrazia@napleton.com

...
61
...