Napleton’s Kia of Elmhurst

Victor was an amazing salesman, really helped me find the best car for the best deal , he went above and beyond my expectations. Will be recommending other family and friends thanks everyone who helped us ou best car for the best deal , he went above and beyond my expectations. Will be recommending other family and friends thanks everyone who helped us out especially you Victor More

Thank god my elderly parents called me before signing for a used vehicle here Advertised for 16k but then after their “Napleton Experience” fee the total loan was 24k For three oil changes and a lifet a used vehicle here Advertised for 16k but then after their “Napleton Experience” fee the total loan was 24k For three oil changes and a lifetime of car washes, $8,000 does not justify that cost. I wish I could say this was the only time this happened, but when I tried to buy a $2500 car from them on Black Friday, they again added another 3k in just fees. This was at their Hyundai location in Naperville. Beware of this bait and switch tactic and ensure to stop giving this dealership your business. I can only imagine they are going to apologize and then blame it on something else. Both times we talked to a GM and basically told me that if I wouldn’t buy the car. Some other poor sucker would as they wouldn’t ask as many questions. Spend your money at a more reputable dealership who does not fake reviews and scam people out of their hard earned money. More

Andre Jennings was knowledgeable, patient and compromising. He deserves five stars but this place and the way management handles advertising deserves three stars. Drove 45min to see about an offe compromising. He deserves five stars but this place and the way management handles advertising deserves three stars. Drove 45min to see about an offer online and upfront the price went up. Waited over an hour to talk to finance people and the place wasn’t even busy. More

Deceptive Pricing Napleton Kia advertises several low ball prices in order to get you into the dealership. I saw a great price on a low mileage Sorento and inquired abo Napleton Kia advertises several low ball prices in order to get you into the dealership. I saw a great price on a low mileage Sorento and inquired about it. Clara, the internet sales person responded that the vehicle was not available and they are having issues removing the entry from the website. I was then emailed a list of Sorentos currently in inventory. I saw one I liked and went to the dealership. Since Clara is the Internet specialist she put me in touch with a salesperson, Eric Hernandez. We test drove the vehicle and were interested in buying it. When he asked me about what price I saw, he said well that is where the price begins. After the standard car dealership wait tactic, he asked how we were planning to pay for the vehicle, I said by check. More waiting, another question no price negotiation until we say when will take delivery. I said Tuesday he said they won't sell the car to us. The manager, John, didn't even come out to see us or talk with us. Then I said if I can move the money into my account today I will take delivery today. Nope they wouldn't make enough money on their advertised price. Napleton does not state on their website that financing is required. So my recommendation is if you think you are going to get a good deal or have a satisfying car buying experience stay away from this dealership. Their advertised pricing is dishonest. More

Andre did a wonderful job finding my son his first car. It was a great experience for him. We felt very comfortable working with him. Thank you! It was a great experience for him. We felt very comfortable working with him. Thank you! More

Andre was a great help in finding a great car and getting me the best deal! This was a great experience. I will definitely be recommending him to all my friends and family! me the best deal! This was a great experience. I will definitely be recommending him to all my friends and family! More

Best Car place I ever went to I had the best help here...Andre Jennings sr helped me out alot!!...recommend them to everybody anytime here...Andre Jennings sr helped me out alot!!...recommend them to everybody anytime More

My salesmans Andre Jennings Sr and Andre Jennings Jr were very helpful and worked very hard to get me the deal I wanted. Both were very polite and courteous they went above and beyond very helpful and worked very hard to get me the deal I wanted. Both were very polite and courteous they went above and beyond More

He’s awesome and very helpful. He was able to help me get out of my 2011 and into a 2017 with all my wants. out of my 2011 and into a 2017 with all my wants. More