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Napleton's Palatine Subaru
Palatine, IL
165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 165 reviews
Helpful November 06, 2021
These guys were beyond helpful making my visits pleasant. Its absolutely painless compared to other dealership visits. Its absolutely painless compared to other dealership visits. More
by Paris Ellison
Employees Worked With
Danny Napleton, Theo Davis, Devin Riley, Daniel Byun, Peter Staszalek, Dan Garcia, Miguel Palomino, Joe McAvoy, alex hernanadez, Mark Carey
November 04, 2021
We had such a positive experience purchasing our first ever brand NEW vehicle at Napleton’s Subaru! Our initial meeting was simply to get more information about the vehicle we were interested in and when ever brand NEW vehicle at Napleton’s Subaru! Our initial meeting was simply to get more information about the vehicle we were interested in and when it would become available. We met with Joe who was so patient with us and our young children! He’s very courteous and a true professional. We ended up ordering our vehicle that very day! Once the tough part of waiting for our vehicle to be assembled and delivered, the process was fairly quick and painless. We felt like VIPs while we were there, so did the kids! Joe explained in detail the warranty options and the benefits of the Starlink subscription. We were happy with the value of our trade in too. I liked the financing options Chris made available to us, even matching a lower rate we were offered elsewhere. We are very happy with our purchase, our experience and the whole process. We highly recommend Napleton Subaru to others. More
by Epbotello
Employees Worked With
Chris Squillo, Joe McAvoy
November 03, 2021
Great experience working with Theo - knowledgeable, concise, and prompt. We were in and out in no time which is rare when going to a dealership. He even handled all our financing quickly and efficientl concise, and prompt. We were in and out in no time which is rare when going to a dealership. He even handled all our financing quickly and efficiently without the usual song and dance (no hassle buying indeed!) I'm already looking forward to returning when it's time to trade my new car in for an upgrade!! More
by Shay Evans
Employees Worked With
Theo Davis
November 03, 2021
Went in for a simple service and "check up". Tanairi walked me in and set it all up. She explained everything and made it so easy. She also went above and beyond to give me the breakdown of everything t walked me in and set it all up. She explained everything and made it so easy. She also went above and beyond to give me the breakdown of everything they checked and went over. Great customer service. Ill be back! More
by HDsteve389
Employees Worked With
Tanairi
November 03, 2021
Joe was easy to work with--very knowledgeable about the car we wanted. We decided to give Napleton's Subaru a try after a disappointing experience with another dealership. Thanks for your help Joe! car we wanted. We decided to give Napleton's Subaru a try after a disappointing experience with another dealership. Thanks for your help Joe! More
by Jess
Employees Worked With
Joe McAvoy
November 02, 2021
Second Outback purchased with Joe McAvoy. Family also purchased with Napelton and Joe. During this unprecedented time of car buying they were honest about expectations and prices. Our cars were ordered purchased with Napelton and Joe. During this unprecedented time of car buying they were honest about expectations and prices. Our cars were ordered and received timely. Also service our older Outback with Napelton and have been happy with the service.. Staff always helpful with questions and concerns. Great dealership. More
by Resipag
Employees Worked With
Victor, Joe McAvoy
November 02, 2021
They are charging $3,000 above MSRP for people trading in Subaru's. They are charging $5,000 MSRP above for non Subaru owners. I can understand an up-charge due to the current market. They are also charging Subaru's. They are charging $5,000 MSRP above for non Subaru owners. I can understand an up-charge due to the current market. They are also charging $1,000 above it if you are customizing and buying direct from Subaru. I spoke with another dealership after leaving there and they do NOT charge extra when buying direct from Subaru. Also, Theo (I think was his name) tried to tell me that used cars are depreciating in value. However, I presented them with a car at their Schaumburg location clearly listed above MSRP. Should note: this was the same car as mine will 5,000 less miles, however it did not have the optional package added like mine. I came in and they offered me $4,000 less for my car than what their website offered me. Also, they do not adhere to their 500 military incentive offered on their website. When I bought the car I was coming in to try and trade, they offered me less that 400 and told me it was only 100, "it's not that big of a deal". I went to a different Subaru dealership. Got offered $1,500 above MSRP with a package that was NOT included in the car Napleton offered me for $3,000 above. The location also offered me $3,500 more than Napleton Palatine for my trade-in. When I was leaving, I asked for his name and he refused to give it to me (Theo) and told me if I wasn’t buying a car to leave - which I already was. Then came out to my car AFTER he told ME to leave to try and talk more. Just do yourself a favor and avoid this location. More
by k.villa12
Employees Worked With
Theo
