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Napleton's River Oaks Honda
Lansing, IL
1,197 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,197 reviews
July 25, 2019
Informative and knowledgeable Yomi assisted me with learning more about my decisions and it was only because I was researching with no intention of buying that day. She still acted Yomi assisted me with learning more about my decisions and it was only because I was researching with no intention of buying that day. She still acted like a consultant and rather than performing tricks, she educated me. KUDOS More
by Mrothb
Employees Worked With
Yomi Brown
July 01, 2019
Excellent Sales Service I had a Great Experience when I purchased my new vehicle. Nina Perrin was very professional, patient & I appreciated her knowledge of the vehicle that I had a Great Experience when I purchased my new vehicle. Nina Perrin was very professional, patient & I appreciated her knowledge of the vehicle that I purchased. Great Job Nina...Thank you for the fantastic service. I look to working with you again in the future. More
by Ran's Mom
Employees Worked With
June 30, 2019
good service the manager glen smith and saleman nina perrin provided good service in a proffwsional and timely maner was in out paperwork done no mistakes etc the manager glen smith and saleman nina perrin provided good service in a proffwsional and timely maner was in out paperwork done no mistakes etc More
by rick 2
June 30, 2019
Nina Perrin is Awesome to work with! Excellent communication skills, she understood my needs and she provided great service! I've returned three times, each time I've requested to work Excellent communication skills, she understood my needs and she provided great service! I've returned three times, each time I've requested to work with Nina. More
by Silva Fox
June 30, 2019
Awesome Sale This is my 2nd purchase from this dealership. I worked with Joseph Ritchie this time & he’s an awesome sales consultant. Great energy, patient & under This is my 2nd purchase from this dealership. I worked with Joseph Ritchie this time & he’s an awesome sales consultant. Great energy, patient & understanding! I would recommend this dealership to others. More
by Kiana T.
June 29, 2019
JP is a blessing. Napleton River Oaks Honda has been very good to us in the purchasing and servicing our vehicles with courteous and professional people. Our experience Napleton River Oaks Honda has been very good to us in the purchasing and servicing our vehicles with courteous and professional people. Our experience at Napleton has been second to none. More
by Happy customer 123
Employees Worked With
June 29, 2019
Excellent 100% this is a excellent dealership. I recommend this highly. Michael Johnson has to be the best of the best that there is. You will not be disappointed. this is a excellent dealership. I recommend this highly. Michael Johnson has to be the best of the best that there is. You will not be disappointed. More
by AlexC
Employees Worked With
June 25, 2019
very attentive and informative, this is to make sure everyone knows mr jeff parham is the real deal ,thats why this is my 4th purchase!!and from the beginning he has been wonderful . this is to make sure everyone knows mr jeff parham is the real deal ,thats why this is my 4th purchase!!and from the beginning he has been wonderful .jeff will always have my buisness ,and i will pass his cool style and informative qualites to friends,and who ever else need a car. More
by cross
June 22, 2019
Pleasant and helpful I usually would prefer to go to the dentist instead of car shopping but my experience at this dealership has changed my mind. Everyone was a pleasure I usually would prefer to go to the dentist instead of car shopping but my experience at this dealership has changed my mind. Everyone was a pleasure to deal with, especially J.P. This is my first Honda purchase. I'm confident it won't be my last. More
by Rmichael1!
June 19, 2019
9th and 10th purchase Purchased our 9th and 10th vehicle from Napelton and JP. Wonderful dealer. Best salesman. I drove 68 miles again just to purchase from JP. There i Purchased our 9th and 10th vehicle from Napelton and JP. Wonderful dealer. Best salesman. I drove 68 miles again just to purchase from JP. There is a Honda dealer 3 minutes from me but I prefer to do business there. Awesome More
by Gcamisa
Employees Worked With
