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Napleton's River Oaks Honda

Lansing, IL

4.8
1,213 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,213 reviews

October 25, 2018

Amazing Ask for MICHAEL JOHNSON if visiting this dealership. Best of the best. This is a very high professional dealership and I highly recommend it to everyb More

by Karol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2018 -

Napleton's River Oaks Honda responded

Here at Napleton River Oaks Honda, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

October 17, 2018

Steve Martin is not a jerk 🤣 Steve was very helpful, and he went above and beyond to assist me in purchasing the vehicle I wanted within the price range I could afford!! He’s very More

by LadyCabDriver55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louie Hatzis
Oct 28, 2018 -

Napleton's River Oaks Honda responded

Hello, thanks for your praise and kind comments about our team. Please reach out to us if there is anything else we can do for you! Take care!

October 17, 2018

Outstanding Looking for a vehicle is one of the most stressful decisions next to buying a house in life. Surprisingly my experience at Napleton River Oaks Honda w More

by Terryann47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Briana Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Wasilewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2018 -

Napleton's River Oaks Honda responded

Terry, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

October 16, 2018

New Car! We came in to window shop for a new family vehicle. We ended up purchasing a new vehicle. Clemente was very helpful and got us the price point where w More

by Mferna9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clemente Zermeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2018 -

Napleton's River Oaks Honda responded

Hello, thank you for taking the time to leave a review for us at Napleton River Oaks Honda. We're happy we could meet your expectations! Please reach out to us if there is anything else we can do for you! Take care!

October 10, 2018

Very satisfied I am very very pleased with how things went at this dealership. I dealt with the one and only Malinda who was so so so helpful and kind. She really is More

by CK1255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malinda Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2018 -

Napleton's River Oaks Honda responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

October 05, 2018

ALL QUESTIONS WERE ANSWERED GREAT DEALERSHIP AND STAFF JP HAS BEEN A GREAT SALESMAN THIS IS MY 3RD AUTO THAT I HAVE PURCHASED WITH HIM.HE SHOWED HOW TO OPERATE THINGS IN THE AUTO More

by NEW CAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2018 -

Napleton's River Oaks Honda responded

Here at Napleton River Oaks Honda, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

October 03, 2018

Just got a new car This dude is the best sales representative on this planet. Made me buying a car feel like an adventure. Everything was more than perfect will recommen More

by Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clemente Zermeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2018 -

Napleton's River Oaks Honda responded

Hello, thank you for your kind words and congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

October 02, 2018

Friendly Service Lina has such a friendly attitude and very understanding. She was able to answer some of my concerns and then transferred me to the right department. More

by Maria1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lina
Oct 22, 2018 -

Napleton's River Oaks Honda responded

Thank you for sharing your response to our staff’s outstanding customer service! If you have any further questions or concerns, please give us a call. We're always happy to help!

October 01, 2018

thanks rhyan hatter this is my 7 honda accord thank you so much river oaks honda. i work with serval salesman over the past couple of years but rhyan hatter is the best o More

by omar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhyan Hatter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2018 -

Napleton's River Oaks Honda responded

We are happy to hear you enjoyed dealing with Ryhan! Please don't hesitate to reach out if there's anything additional we can do for you. Safe travels!

October 01, 2018

New Civic J.P is an excellent salesman to work with. He gets the transaction done quickly and efficiently!! This is my 5th vehicle from him and will continue More

by mmlll92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2018 -

Napleton's River Oaks Honda responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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