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Napleton's River Oaks Honda
Lansing, IL
1,198 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,199 reviews
September 28, 2018
Excellent Service from beginning to end! Superb service from beginning to end...purchasing a vehicle can be quite draining but Nina Perrin has always been an amazing Sales WOMAN!! Thank you s Superb service from beginning to end...purchasing a vehicle can be quite draining but Nina Perrin has always been an amazing Sales WOMAN!! Thank you so much for the great service and always being so kind and patient. Two Thumbs Up!! More
by Ran’s Mom
Employees Worked With
September 27, 2018
rhyan im happy i found you on the lot. u answered all of my questions , i had a great car buying experience with you and your dealership . im happy i found you on the lot. u answered all of my questions , i had a great car buying experience with you and your dealership . More
by bmoney
Employees Worked With
September 26, 2018
Enjoyed Experiences at Napleton I have purchased a total of three CRVs from this location - one used, two new. All staffers that I've encountered have been very pleasant which made I have purchased a total of three CRVs from this location - one used, two new. All staffers that I've encountered have been very pleasant which made the purchasing experience pleasant. More
by jodie
September 26, 2018
Lucy Hale Requested info for a oddyesy. I was contacted by Yahaira and the whole process was made simple. She scheduled me to come in and sent me to the disenga Requested info for a oddyesy. I was contacted by Yahaira and the whole process was made simple. She scheduled me to come in and sent me to the disengaged people. Thank you. More
by Lucy
Employees Worked With
September 26, 2018
Brand new car This was my first time buying a new car. Clemente and the team were most fantastic. I know in nature, dealerships try to make you spend the most you c This was my first time buying a new car. Clemente and the team were most fantastic. I know in nature, dealerships try to make you spend the most you can, but these guys really worked with me. I gave my absolute max and they made the car I wanted with the payment I requested work. We all went home happy that night! 😃 More
by TylerMac
September 19, 2018
Great car buying experience I HAD A GREAT CAR BUYING EXPERIENCE. I ACTUALLY HATE GOING TO DEALERSHIPS BUT THEY WERE VERY PROFESSIONAL AND IT STARTED WITH MY SALES REP JAY! SHE WA I HAD A GREAT CAR BUYING EXPERIENCE. I ACTUALLY HATE GOING TO DEALERSHIPS BUT THEY WERE VERY PROFESSIONAL AND IT STARTED WITH MY SALES REP JAY! SHE WAS VERY EFFICIENT AND UPFRONT WITH EVERYTHING. I WAS IN AND OUT OF THERE WHICH WAS UNEXPECTED! Thanks Jay for making my car buying experience wonderful! More
by Valkones
Employees Worked With
Jivonne Freeman
September 19, 2018
Worst Service Worst service by Ryan Augustine! Being completely rude over the phone when trying to cancel Vehicle Service Contract. Overprice their cars by adding Worst service by Ryan Augustine! Being completely rude over the phone when trying to cancel Vehicle Service Contract. Overprice their cars by adding extra services that are not needed. More
by tania
Employees Worked With
September 05, 2018
My great experience I had great experience here with my sales associate Jay. She was awesome and got me an awesome DEAL! An also had me in an out I had great experience here with my sales associate Jay. She was awesome and got me an awesome DEAL! An also had me in an out More
by Vonna12
Employees Worked With
Jivone
September 01, 2018
Awesome Jeff Parham is the best. Simply love him. Every one in the entire place was wonderful. I would definitely recommend this place. Jeff really work with Jeff Parham is the best. Simply love him. Every one in the entire place was wonderful. I would definitely recommend this place. Jeff really work with us. More
by Denise123
Employees Worked With
August 30, 2018
I am now a River Oaks Honda guy for life! J.P. (Jeff Parham) and Larry Chambers are true professionals and make the new car buying experience a breeze. Honest, informative, and all around gre J.P. (Jeff Parham) and Larry Chambers are true professionals and make the new car buying experience a breeze. Honest, informative, and all around great guys. I was thoroughly impressed. If you want a no-stress experience, make your appointment today. More
by K. Trezak
