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Napleton's River Oaks Honda

Lansing, IL

4.8
1,199 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,199 reviews

September 28, 2018

Excellent Service from beginning to end! Superb service from beginning to end...purchasing a vehicle can be quite draining but Nina Perrin has always been an amazing Sales WOMAN!! Thank you s More

by Ran’s Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nina Perrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2018 -

Napleton's River Oaks Honda responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton River Oaks Honda and we hope to see you again!

September 27, 2018

rhyan im happy i found you on the lot. u answered all of my questions , i had a great car buying experience with you and your dealership . More

by bmoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhyan Hatter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2018 -

Napleton's River Oaks Honda responded

Congratulations on your new car. It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

September 26, 2018

Enjoyed Experiences at Napleton I have purchased a total of three CRVs from this location - one used, two new. All staffers that I've encountered have been very pleasant which made More

by jodie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2018 -

Napleton's River Oaks Honda responded

We hope everything was handled to your expectations, Jodie. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

September 26, 2018

Lucy Hale Requested info for a oddyesy. I was contacted by Yahaira and the whole process was made simple. She scheduled me to come in and sent me to the disenga More

by Lucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yahaira Pedroza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2018 -

Napleton's River Oaks Honda responded

Thank you so much for sharing your recent experience with us, Lucy! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

September 26, 2018

Brand new car This was my first time buying a new car. Clemente and the team were most fantastic. I know in nature, dealerships try to make you spend the most you c More

by TylerMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clemente Zermeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Dayyat
Oct 17, 2018 -

Napleton's River Oaks Honda responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

September 19, 2018

Great car buying experience I HAD A GREAT CAR BUYING EXPERIENCE. I ACTUALLY HATE GOING TO DEALERSHIPS BUT THEY WERE VERY PROFESSIONAL AND IT STARTED WITH MY SALES REP JAY! SHE WA More

by Valkones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jivonne Freeman
Sep 20, 2018 -

Napleton's River Oaks Honda responded

We're glad you had such a great experience at our dealership! If you have any further questions, please give us a call. We're always happy to help!

September 19, 2018

Worst Service Worst service by Ryan Augustine! Being completely rude over the phone when trying to cancel Vehicle Service Contract. Overprice their cars by adding More

by tania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
September 05, 2018

My great experience I had great experience here with my sales associate Jay. She was awesome and got me an awesome DEAL! An also had me in an out More

by Vonna12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jivone
Sep 14, 2018 -

Napleton's River Oaks Honda responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

September 01, 2018

Awesome Jeff Parham is the best. Simply love him. Every one in the entire place was wonderful. I would definitely recommend this place. Jeff really work with More

by Denise123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2018 -

Napleton's River Oaks Honda responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

August 30, 2018

I am now a River Oaks Honda guy for life! J.P. (Jeff Parham) and Larry Chambers are true professionals and make the new car buying experience a breeze. Honest, informative, and all around gre More

by K. Trezak
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2018 -

Napleton's River Oaks Honda responded

Thanks so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!

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