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Napleton's River Oaks Honda
Lansing, IL
1,204 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,204 reviews
October 01, 2018
New Civic J.P is an excellent salesman to work with. He gets the transaction done quickly and efficiently!! This is my 5th vehicle from him and will continue J.P is an excellent salesman to work with. He gets the transaction done quickly and efficiently!! This is my 5th vehicle from him and will continue to return there. More
by mmlll92
Employees Worked With
September 30, 2018
just great! Nina was awesome. This was my first car that I bought from Honda. I was recommended to her by my mother who bought 7 cars from Nina. I definitely wil Nina was awesome. This was my first car that I bought from Honda. I was recommended to her by my mother who bought 7 cars from Nina. I definitely will recommend her to others. More
by miaja12
Employees Worked With
September 29, 2018
Phenomenal Nina was great! She sold me my first car. She is friendly and informative! Any questions or concerns i had she was able to address them on the spot. Nina was great! She sold me my first car. She is friendly and informative! Any questions or concerns i had she was able to address them on the spot. She made me feel comfortable. Give her a try and you will not be disappointed. More
by Joyce31
Employees Worked With
September 28, 2018
I can't say enough about this dealership Never had a problem with them and the my sales person worked hard with me to get the deal done I love Nina Perrin at Napleton River Oaks Honda. Never had a problem with them and the my sales person worked hard with me to get the deal done I love Nina Perrin at Napleton River Oaks Honda. More
by Mieshia1987
September 28, 2018
Excellent Service from beginning to end! Superb service from beginning to end...purchasing a vehicle can be quite draining but Nina Perrin has always been an amazing Sales WOMAN!! Thank you s Superb service from beginning to end...purchasing a vehicle can be quite draining but Nina Perrin has always been an amazing Sales WOMAN!! Thank you so much for the great service and always being so kind and patient. Two Thumbs Up!! More
by Ran’s Mom
Employees Worked With
September 28, 2018
Best customer service Always courteous and friendly. Service a is,always fast with no wait time. And if you need a vehicle ask for Oliver Marin. Go River oaks Honda. Always courteous and friendly. Service a is,always fast with no wait time. And if you need a vehicle ask for Oliver Marin. Go River oaks Honda. More
by Steven D
Employees Worked With
September 27, 2018
rhyan im happy i found you on the lot. u answered all of my questions , i had a great car buying experience with you and your dealership . im happy i found you on the lot. u answered all of my questions , i had a great car buying experience with you and your dealership . More
by bmoney
Employees Worked With
September 26, 2018
Brand new car This was my first time buying a new car. Clemente and the team were most fantastic. I know in nature, dealerships try to make you spend the most you c This was my first time buying a new car. Clemente and the team were most fantastic. I know in nature, dealerships try to make you spend the most you can, but these guys really worked with me. I gave my absolute max and they made the car I wanted with the payment I requested work. We all went home happy that night! 😃 More
by TylerMac
September 26, 2018
Lucy Hale Requested info for a oddyesy. I was contacted by Yahaira and the whole process was made simple. She scheduled me to come in and sent me to the disenga Requested info for a oddyesy. I was contacted by Yahaira and the whole process was made simple. She scheduled me to come in and sent me to the disengaged people. Thank you. More
by Lucy
Employees Worked With
September 26, 2018
Enjoyed Experiences at Napleton I have purchased a total of three CRVs from this location - one used, two new. All staffers that I've encountered have been very pleasant which made I have purchased a total of three CRVs from this location - one used, two new. All staffers that I've encountered have been very pleasant which made the purchasing experience pleasant. More
by jodie
