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Napleton's River Oaks Honda
Lansing, IL
1,199 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,199 reviews
May 07, 2018
Great experience from start to finish I worked with JP on buying my 2018 Honda Accord Sport. He knew his product and knew every aspect and feature of my new car. If he knew nothing about t I worked with JP on buying my 2018 Honda Accord Sport. He knew his product and knew every aspect and feature of my new car. If he knew nothing about the car, I would’ve just walked away but he knew his product and he was willing to work with you on price. Overall a great buying experience. More
by lluna167
May 05, 2018
New Car!!! I walked in at 1 o'clock and drove off with a new car by 4 o'clock. My experience was a pleasant experience without feeling pressured to buy, which c I walked in at 1 o'clock and drove off with a new car by 4 o'clock. My experience was a pleasant experience without feeling pressured to buy, which could be unusual when buying a car. My salesman, Steven Martin, listened to my needs and wants in what I wanted in a car. We negotiated back and forth and when I received what I thought was a good deal I drove off with my new car. I bought a Honda at another dealer, in the past, but came back to Napleton. I liked their service department better than the other. Now I prefer their dealership better than the others. Thanks Steven. Thanks Honda. I will definitely be back. More
by Cub
Employees Worked With
Steven Martin, I don't remember the name of my finance person
May 04, 2018
Earnest Norman you ROCk I have been doing business here for the past 6 years. At each and every service visit Earnest greats me with a smile and assistance! I have been doing business here for the past 6 years. At each and every service visit Earnest greats me with a smile and assistance! More
by KJ
Employees Worked With
May 01, 2018
Awesome Experience! Great purchasing experience with dealership, I was sceptical at first but salesman Steven did a great job assuring purchase and working to address my Great purchasing experience with dealership, I was sceptical at first but salesman Steven did a great job assuring purchase and working to address my specific needs. Thank you to Zana and Moody I’m finance as well! More
by AishaJ
May 01, 2018
Earnest Norman Earneest Norman was very nice handsome man helped me find the perfect car. I would recommend his services to anyone looking to buy a car. Earneest Norman was very nice handsome man helped me find the perfect car. I would recommend his services to anyone looking to buy a car. More
by snaz608
Employees Worked With
May 01, 2018
Perfect Car Sales Place Honestly , Honda is a great car company that is excellent in my point of view as far as doing their jobs correct and being very concerned in making cu Honestly , Honda is a great car company that is excellent in my point of view as far as doing their jobs correct and being very concerned in making customers satisfied. More
by Stinky711
Employees Worked With
May 01, 2018
Extremely Satisfied Customer I absolutely love Napleton Honda River Oaks and Earnest ! I’ve had nothing but great experiences and Earnest is by far the best salesman on earth I absolutely love Napleton Honda River Oaks and Earnest ! I’ve had nothing but great experiences and Earnest is by far the best salesman on earth More
by TPittman
Employees Worked With
April 30, 2018
Wonderful Experience JP is a great salesman. I purchased my car almost three years ago and he still remembers me. He will definitely get my business again. JP is a great salesman. I purchased my car almost three years ago and he still remembers me. He will definitely get my business again. More
by Msvet73
Employees Worked With
April 30, 2018
Best customer service ! Best customer service around. Bought my Honda civic sport from Oliver. And love my one year free maintenance! Can't beat the free car washes either! Best customer service around. Bought my Honda civic sport from Oliver. And love my one year free maintenance! Can't beat the free car washes either! More
by Steven D
Employees Worked With
April 30, 2018
Great experience We just bought a used car from Napleton Honda at River Oaks. We had been to many places before, some of which were unpleasant. But this place changed We just bought a used car from Napleton Honda at River Oaks. We had been to many places before, some of which were unpleasant. But this place changed our complete perception about dealerships, we felt no pressure whatsoever. The people with whom we worked were Steven Martin and the used car manager Frank. Both of them as well as the other people whom we interacted with were very friendly, courteous and helpful. We really felt that they cared about us and worked hard to fit into our budget. This dealership won my loyalty as long I own my Car. More
by Rajeev
