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Napleton's River Oaks Honda

Lansing, IL

4.8
1,100 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,100 reviews

July 31, 2017

Wonderful! Due to issues on my credit I completely gave up on finding a car until I came here. Other dealerships would try to belittle me and put me in this box More

by Will30
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Smith, Darryl Frazier
July 30, 2017

Shopping for a new car I really had a pleasant experience with this company and I'd highly recommend Lacee Ealom as a salesman. I was indecisive about two different cars and More

by Breeplate
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacee Ealom
July 22, 2017

Excellent buying experience. Great customer service. Oliver Marin provided an excellent customer experience. The entire staff from walking in the door to driving out was friendly More

by Tim A.
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Recommend Dealer
Yes
Employees Worked With
Oliver Marin
July 20, 2017

"Very friendly dearlership" I was very pleased with the service they offer. Oliver Marin was very helpful and friendly . I purchased a Mercedes Benz C300 . I'm very happy with my More

by Rivera
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver Marin
July 07, 2017

Great service I was very pleased with Oliver Marin. He was very helpful. I'm very happy with my new car (Honda Civic 2017) Great over all experience and customer se More

by Marthaxo
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver Marin
June 28, 2017

Quick and Friendly I worked with Rhyan in Sales and he was friendly and explained everything well. Managers were nice and the whole process was quick and easy. I would d More

by cubsfan
Customer Service
Quality Of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Rhyan, Hatter
June 26, 2017

Great Customer Service I just would like to say Bruno did an amazing job when accommodating me to what type of car of wanted. Thank you so much Bruno and Napleton River Oaks More

by shakeithawoods
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno
June 26, 2017

Great service and very fair pricing. My second vehicle purchased here and just as pleased with the deal. JP is a professional and very knowledgeable. I would highly recommend you stop h More

by Nwindiana46322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2017

Very professional I had leased a Honda Civic from Napleton Honda in 2013, & sadly it was totaled in an accident on 6/13 so I needed a different vehicle. I returned to N More

by laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DeMarcus Smith, Ty, Demetrius, Mark
June 19, 2017

Jeffery Parham JP gave me a thorough introduction to the new features of my 2017 Honda CRV. As my current vehicle was a 2014 CRV , I didn't think there could be much More

by se488
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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