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Napleton's River Oaks Honda
Lansing, IL
1,198 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,198 reviews
December 01, 2017
Exemplar Salesperson Steve Martin is a very professional and knowledgeable young man. He knows a lot about the Honda vehicles. I strongly recommend everyone to buy cars Steve Martin is a very professional and knowledgeable young man. He knows a lot about the Honda vehicles. I strongly recommend everyone to buy cars More
by Sherry
Employees Worked With
Steve Martin
November 30, 2017
Great experience and customer service James was very knowledgeable and understanding of costumers needs, I highly recommend everyone go see him! Thank you James, I will be referring you to James was very knowledgeable and understanding of costumers needs, I highly recommend everyone go see him! Thank you James, I will be referring you to my friends and family. More
by Bajans2sweet
Employees Worked With
James Bell
November 30, 2017
Great Salesman I had a wonderful experience with a great salesman Jeffery Parham known as JP. He was a cheerful and helpful person. did all he could to find me a gre I had a wonderful experience with a great salesman Jeffery Parham known as JP. He was a cheerful and helpful person. did all he could to find me a great fit for my needs. will recommend him to everyone I know. And Mr. Boris went the extra mile to make sure everything went smooth. More
by Lg 1 accord
November 30, 2017
Very great Mr. Michael johnson ,was very helpful and very patience wirh me and he was very understanding about my credit , abd help me pick my car Mr. Michael johnson ,was very helpful and very patience wirh me and he was very understanding about my credit , abd help me pick my car More
by Latrina Sutton
Employees Worked With
November 30, 2017
AWESOME It was great, awesome and best experience buying a car from MJ I thought it was going to be crazy but he guided me through the process as to buying m It was great, awesome and best experience buying a car from MJ I thought it was going to be crazy but he guided me through the process as to buying my first car. Hes definitely an expert in knowing how to help people who have questions and very through. Please see him More
by KJCL0913
Employees Worked With
November 30, 2017
IMPRESSED Lacee Ealom helped me so much with finding several options for a car. I appreciate his knowledge and effort for that he has given me. I highly recomme Lacee Ealom helped me so much with finding several options for a car. I appreciate his knowledge and effort for that he has given me. I highly recommend people to check this dealership out. More
by SamBam
Employees Worked With
Lacee Ealom
November 28, 2017
James W Bell gave such great customer experience I? was given such a great experience and care with James at River Oaks Honda. He served me and my husband with the best service and gave us the best d I? was given such a great experience and care with James at River Oaks Honda. He served me and my husband with the best service and gave us the best deal for our accord. Kudos to him for being such a great salesman. -James Bell -River Oaks Honda. More
by Yani
Employees Worked With
James Bell
November 28, 2017
Napleton Honda Is Awesome I purchased my vehicle 2 weeks ago and had a wonderful experience! I ALWAYS have a wonderful experience here. This is actually my 6 purchase. And thi I purchased my vehicle 2 weeks ago and had a wonderful experience! I ALWAYS have a wonderful experience here. This is actually my 6 purchase. And this time I had the pleasure of letting MR. JP service me . He was Awesome. More
by Blaze77!
Employees Worked With
November 27, 2017
Go see Oliver I Went to Napleton Riveroaks Honda. And was helped by Oliver in purchasing a car.. Go see Oliver if you need any assistance see Oliver Marin. I Went to Napleton Riveroaks Honda. And was helped by Oliver in purchasing a car.. Go see Oliver if you need any assistance see Oliver Marin. More
by Ryne11
Employees Worked With
November 27, 2017
thanks rhyan rhyan i waned to say thank you for your help and time with me today you got me the perfect car ...17 accord sport.. thnak guys rhyan i waned to say thank you for your help and time with me today you got me the perfect car ...17 accord sport.. thnak guys More
by Jimmy B
Employees Worked With
