Back

Napleton's River Oaks Honda

Lansing, IL

4.8
1,102 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
Contact Dealership

17220 Torrence Ave

Lansing, IL

60438

Directions

By Type

Showing 1,102 reviews

February 25, 2017

Alvin and Moos I came to buy a Civic My original salemen was Moos and the second time I came I was introduced to Alvin both of those gentlemen were polite and respec More

by Ms. Hattie Watt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moos, Alvin Crowder
Mar 09, 2017 -

Napleton's River Oaks Honda responded

Thanks for the feedback, Ms. Hattie. We strive to provide excellent service to our customers at Napleton River Oaks Honda. You really made our day today.

February 24, 2017

Jeffery Parham was extremely efficient, nice and patient It was a very pleasant experience with Jeffery Parham, who showed me several models and ws patient and complete in explaining all the advantages of th More

by msemma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Verbich
Mar 10, 2017 -

Napleton's River Oaks Honda responded

Thank you for leaving this detailed feedback about your experience with Napleton River Oaks Honda. Wishing you a great day until the next time we meet.

February 21, 2017

Evaluation of car Salesman, J.P. Mr. J.P. Was extremely helpful to me when I purchased my 2014 CRV. J.P. was able to answer all of my questions, he was pleasant, patience with me and More

by Chapman, Lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2017

Great Mohammad was great! He had excellent customer service skills! I would definitely recommend him to friends and family! I had a good experience st this More

by CourtneyH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2017 -

Napleton's River Oaks Honda responded

Thank you, Courtneyh, for reaching out to us. Your opinion plays an integral part in our customer service.You really made our day today.

February 02, 2017

First car bought went great! I bought my first car and it went amazing! My sales person Moos made it very easy and fast and the rest of the Honda team was great my experience in g More

by Maria1422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moos
Feb 07, 2017 -

Napleton's River Oaks Honda responded

Thank you very much for sharing these comments! Wishing you a great day until the next time we meet.

January 30, 2017

Salesperson Jeff Parham (JP) JP was very helpful. JP ask me what I was looking for in a vehicle. I explains to JP that I was looking for a reliable vehicle with certain amenities More

by pabj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2017 -

Napleton's River Oaks Honda responded

Pabj, thank you for leaving this detailed feedback about your experience with Napleton River Oaks Honda. You really made our day today.

January 30, 2017

Good dealer with great commitment Purchased a pre owned Sonata here . I travelled 40 miles to get this car as it was priced fairly and also they honored true car price plus additional More

by Prasanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mustafa Farhan
Feb 02, 2017 -

Napleton's River Oaks Honda responded

Thank you, Prasanna, for reaching out to us. Your opinion plays an integral part in our customer service. We always love to receive great feedback.

January 25, 2017

JP was awsome JEFF WAS VERY KNOWLEDGIBLE HE WAS VERY HELPFUL NOT PUSHY PATIENT ALL AROUND GREAT PERSON TO SALE A CAR I WOULD RECOMMEND MY FAMILY AND FRIENDS ASK F More

by gloria123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Verbich
Jan 27, 2017 -

Napleton's River Oaks Honda responded

We're happy to hear that you found our staff so helpful and pleasant to work with, Gloria! We hope to see you again soon!

January 25, 2017

Salesman Jeffrey Parham No complaints at all, will most likely come back if I consider another vehicle. My wife may be looking in another two years for another car. She is More

by August0824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2017 -

Napleton's River Oaks Honda responded

We're happy to hear that you were pleased with your experience here at Napleton River Oaks Honda! We hope to continue to serve you for many years to come!

January 24, 2017

Alvin sold me my Pilot Alvin and Ty are the best in making sure I buy my next car from them... Those guy are dedicated to there job thanks alot More

by Terry Pringle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
Jan 26, 2017 -

Napleton's River Oaks Honda responded

Thank you very much for sharing these comments, Terry. We always love to receive great feedback!

...
88
...