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Napleton's River Oaks Honda
Lansing, IL
1,101 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,101 reviews
November 27, 2016
Happy place My name is Deborah. I was reffered to Earnest. My car shopping was great. Earnest help with with everthing. From begining to end. Thank you Earnest it My name is Deborah. I was reffered to Earnest. My car shopping was great. Earnest help with with everthing. From begining to end. Thank you Earnest it was a happy place. More
by deb32
Employees Worked With
Helpful November 23, 2016
Easy and fun buyin by experience Ask for Alvin he knowledgeable and entertaining he also shows that he actually cares about his customers. I'd definitely recommend family and friends Ask for Alvin he knowledgeable and entertaining he also shows that he actually cares about his customers. I'd definitely recommend family and friends to the dealership! More
by Ms. Holmes
Employees Worked With
Tony Preston, Alvin Crowder
November 21, 2016
Best Experience Ever I was in service and Alvin approached me I told him I was interested in leasing a CR-V and that I wasn't ready to make the purchase that day because i I was in service and Alvin approached me I told him I was interested in leasing a CR-V and that I wasn't ready to make the purchase that day because it needed to be a joint decision with my wife there. He still went through the process and didn't rush me not once even though he knew I wasn't buying right then and there. 2 days later me and my wife picked up the car. Everything went smooth and a easy More
by Steven Crozier
Employees Worked With
Alvin Crowder
November 21, 2016
2014 Honda accord Moos did an excellent job 5 out of 5 very smooth process explained everything. I would definitely recommend moos if you are looking for a vehicle! Moos did an excellent job 5 out of 5 very smooth process explained everything. I would definitely recommend moos if you are looking for a vehicle! More
by Cdavid123
Employees Worked With
Farhan mustafa
November 20, 2016
Very good service by J.P. Mr J.P. was very helpful. I considered him knowledgeable, with a since of humor, pleasant to talk to, a very nice person to do business with. He was Mr J.P. was very helpful. I considered him knowledgeable, with a since of humor, pleasant to talk to, a very nice person to do business with. He was very helpful and an all around great person. I'm sure glad I got him as my salesman. Carolyn Gensel More
by Carolyn Gensel
Employees Worked With
November 15, 2016
Overall great experience my sales rep Farhan Mustafa was very patient and helpful throughout the whole process. Since I was a first time buyer he talked me through everything my sales rep Farhan Mustafa was very patient and helpful throughout the whole process. Since I was a first time buyer he talked me through everything in detail and made sure I understood everything clearly. I was very pleased with the service. More
by Staceynicole25
Employees Worked With
Farhan Mustafa
November 01, 2016
Wonderful Experience I would recommend this dealership to everyone. I got my first car here and it was a great experience. Me and my father worked with the salesman Frazie I would recommend this dealership to everyone. I got my first car here and it was a great experience. Me and my father worked with the salesman Frazier and he was very helpful and nice. He put me and my father at ease which made everything go smooth. I didn't feel token advantage or anything. Along with Frazier there was Tye the new car sales manager who was a big help. I'm sending all my friends to this place to get a car because it was a good experience for me. More
by Tasha W
Employees Worked With
Darryl Frazier
October 31, 2016
Quick and easy! Car buying experiences just don't happen, but Dymond Griffin made it happen for me and my husband. We will definitely send everyone to the Honda locat Car buying experiences just don't happen, but Dymond Griffin made it happen for me and my husband. We will definitely send everyone to the Honda location. More
by Patty labell
Employees Worked With
Dymond Griffin
October 30, 2016
Chikano is the best salesperson! Chikano gave me superb and knowledgeable service! He made the hard process of buying a car a joy! I am recommending him to everyone I know. The entire Chikano gave me superb and knowledgeable service! He made the hard process of buying a car a joy! I am recommending him to everyone I know. The entire Napleton staff were professional and excellent to work with! So happy I came to Napleton Honda!!!! More
by Napletonfan
Employees Worked With
Chicano Alejandro
October 30, 2016
best saleman Just like to say talking with Earnest was the best. Earnest said he was the vehicle exchange manager. I got a new Honda and a lower payment. Thank you Just like to say talking with Earnest was the best. Earnest said he was the vehicle exchange manager. I got a new Honda and a lower payment. Thank you Earnest for being the best More
by alfonso123
Employees Worked With
