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Napleton's Valley Hyundai
Aurora, IL
2,564 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,564 reviews
May 14, 2019
Pleasure to purchase Nizar was a pleasure to work with, he answered all my questions, showed me all the great features in my new vehicle. I have nothing bad to say about Nizar was a pleasure to work with, he answered all my questions, showed me all the great features in my new vehicle. I have nothing bad to say about my experience with Napleton Valley Hyundai they are now part of my family. Thank you for taking good care of us! More
by JMarc
Helpful May 13, 2019
Smooooooth transaction! Nizar was awesome! He really knows his stuff and got the deal we wanted for us done very quickly! Very excited with our new 2019 Hyundai Elantra Value Nizar was awesome! He really knows his stuff and got the deal we wanted for us done very quickly! Very excited with our new 2019 Hyundai Elantra Value edition! More
by Eworks
Employees Worked With
Nizar Assria
May 10, 2019
Best car buying experience It was really a nice car buying experience without the stress and extensive back and forth. The sales rep Nizar Assria located the car I wanted and ha It was really a nice car buying experience without the stress and extensive back and forth. The sales rep Nizar Assria located the car I wanted and had it ready for me the very next day. He kept me informed and was very helpful. I will really recommend Napleton’s Hyundai for it service. A. Sierra More
by Asierra71
Employees Worked With
Nizar Assria
May 10, 2019
Wonderful experience They made it really easy and straight forward to buy a car. I came in knowing exactly which car i wanted and Quay catered to my every need. They made it really easy and straight forward to buy a car. I came in knowing exactly which car i wanted and Quay catered to my every need. More
by Luis
Employees Worked With
Quay
May 08, 2019
VERY DISAPPOINTED Derrick Duff was an excellent salesman and was able to get me in a car, but I'm not happy with the dealership. They put me in a bad car, my engine wen Derrick Duff was an excellent salesman and was able to get me in a car, but I'm not happy with the dealership. They put me in a bad car, my engine went out due to there was an defect on the 2011 Hyundai Sonata's they knew these cars had defects they replaced it with as refurbished engine and told me it was going to be a new one. I'm still hearing an humming sound in the engine. I took my car to Carmax for a trade in they did a appraisal and told me my car is only worth $2500 for a car that I am financing for 11,000. When I went back to Naperton I told them I didn't want the car anymore and I wanted them to put me in another car no help from them at all I talked to the manager Al Abbas no help at and not a care in world he know my car is not safe. All they did was ran my credit 13 times drop my credit score all the way down to xxxxs. I'm the process of getting an attorney for them selling me an lemon. More
by Hope P
May 08, 2019
Friendly and pleasant experience The car was very clean, well taken care of, and had one of the best prices out of anywhere we looked. The salesman was willing to help as much as poss The car was very clean, well taken care of, and had one of the best prices out of anywhere we looked. The salesman was willing to help as much as possible without being too pushy. More
by Brian135
Employees Worked With
Nizar Assria
May 07, 2019
Good day My sales person (Nizar) made the whole experience of buying 2 cars easy and fun. Nizar is very knowledgeable about the Hyundai line of vehicles. Which My sales person (Nizar) made the whole experience of buying 2 cars easy and fun. Nizar is very knowledgeable about the Hyundai line of vehicles. Which made me feel very comfortable buying a Hyundai. In my 2nd trip (bought on 3rd visit) into Napleton was to test drive a Hyundai. Nizar was busy helping another customer at the time. Ben (another sales person) went along on the test drive. It was good to see how they worked together. More
by Happy customer
Employees Worked With
Benjamin Marlowe, Nizar Assria
May 07, 2019
Excellent customer service Thank u Derrick for helping me find a car for the second time. I love my 2019 Hyundai Tucson I appreciate all u do u never disappoint me highly satisf Thank u Derrick for helping me find a car for the second time. I love my 2019 Hyundai Tucson I appreciate all u do u never disappoint me highly satisfied customer. Thank u AL for ur help too please Go visit the Hyundai in North Aurora excellent service. More
by Ikeab
May 06, 2019
Best experience EVER buying a car!! Nizar and Oscar are fantastic! Two quick phone calls with Oscar to come to financial terms, and I spent a total of 45 minutes in the dealership gettin Nizar and Oscar are fantastic! Two quick phone calls with Oscar to come to financial terms, and I spent a total of 45 minutes in the dealership getting my car, including the whole financing process. Oscar knew I didn’t have any extra time to get the deal done that day, and he went above and beyond to make sure the process was quick and seamless. Nizar was super quick with all the paperwork, and was very friendly and accurate. I’ll definitely be back to buy my next car from this team! More
by Colleen13325
Employees Worked With
Oscar Hurtado, Nizar Assria
May 06, 2019
You have a great salesman in Derrick Duff I was one of the few who purchased a car from Derrick. He worked with me and found me a great deal. I was recommended to him by a family who also pu I was one of the few who purchased a car from Derrick. He worked with me and found me a great deal. I was recommended to him by a family who also purchased a car from him. I would recommend him again and again. I want to make this statement clear " I am not a junk customer " More
by Dlittle3
