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Napleton's Valley Hyundai
Aurora, IL
2,564 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,564 reviews
April 29, 2019
Nice selection of vehicles They had the vehicle I was looking for and working with Ben Marlowe, our salesman, was great. He explained everything and did not try to pressure us They had the vehicle I was looking for and working with Ben Marlowe, our salesman, was great. He explained everything and did not try to pressure us into buying. More
by Velosterbuyer
Employees Worked With
Benjamin Marlowe
Helpful April 27, 2019
Took their time Went in with no idea what I wanted. Ryan took time to explain the features of my sonata, what I was looking for and needed in a vehicle and set me up Went in with no idea what I wanted. Ryan took time to explain the features of my sonata, what I was looking for and needed in a vehicle and set me up with the perfect one. Very excited and love my car! Great dealership with great customer service from a everyone More
by Debbiecakes27
Employees Worked With
April 27, 2019
GREAT ATMOSPHERE Adrian helped me and my wife, such a great person with great attitude. Made us feel right at home and helped us get the best deal we could get definit Adrian helped me and my wife, such a great person with great attitude. Made us feel right at home and helped us get the best deal we could get definitely recommending this dealership and sales guy to friends and family. More
by Marco32
Employees Worked With
Adrian
April 27, 2019
Very polite and good to negotiate with My car buying experience was not only efficient and simple and enjoyable too. My sales rep was polite and helpful. I would recommend other people to p My car buying experience was not only efficient and simple and enjoyable too. My sales rep was polite and helpful. I would recommend other people to purchase from here. More
by Alx
Employees Worked With
Nizar Assria
April 26, 2019
Great salesman I went in nervous about the whole car buying ordeal. My salesman was Ryan and he was a terrific person! He had patience with me not knowing what car I I went in nervous about the whole car buying ordeal. My salesman was Ryan and he was a terrific person! He had patience with me not knowing what car I wanted and never once looked frustrated! Very kind, professional and caring individual! I recommend him 100% More
by Bianca A.
Employees Worked With
April 26, 2019
Great sales team Got a car about a year and 1/2 ago with Goran. Decided to go back since I had such a great experience the first time Got a car about a year and 1/2 ago with Goran. Decided to go back since I had such a great experience the first time More
by Kells
Employees Worked With
Goran Milidrag
April 26, 2019
Got a beautiful Tucson Very informative salesperson. Nizar helped me find a vehicle that best fits my needs and price range. I went to a few different dealerships that were Very informative salesperson. Nizar helped me find a vehicle that best fits my needs and price range. I went to a few different dealerships that were nearby and they didn’t treat me with the same respect that Nizar did. More
by thegeneramos
April 25, 2019
Fantastic Always taken care of, service writers at this dealership always go above and beyond with helping customers. Friendly welcome and smiles, great refresh Always taken care of, service writers at this dealership always go above and beyond with helping customers. Friendly welcome and smiles, great refreshments also. Thanks!!! More
by Meto
Employees Worked With
Nizar Assria
April 25, 2019
Excellent Service They provided an excellent service. There were some issues mainly due to miscommunication which were quickly resolved by the general sales manager De They provided an excellent service. There were some issues mainly due to miscommunication which were quickly resolved by the general sales manager Derek Urban to my satisfaction. More
by Kui Zhang
Employees Worked With
zahir.abouribie
April 23, 2019
Excellent Service Sam is great! He is always friendly and provides good recommendations on service but doesn’t push you into money you don’t need to spend. Sam is great! He is always friendly and provides good recommendations on service but doesn’t push you into money you don’t need to spend. More
by Cynthia
Employees Worked With
Sam Zayed, Marc
