Napleton's Valley Hyundai

This is my second experience at buying a car and it was a more pleasant experience than the other. Upon arriving with my daughter only to look, Mike Wiley approached us with his non-pushy personality. He an more pleasant experience than the other. Upon arriving with my daughter only to look, Mike Wiley approached us with his non-pushy personality. He answered all of our questions and went over the features of a 2012 Elantra with extras and then did the same for a more basic Elantra. I asked a money question which he was more than willing to figure out the answer for me even though I didn't want to give my name at that time. I came back with my son that weekend and did buy a 2012 Elantra. Mike answered all questions at the sale and explained all clearly as to the operation of the car. All went smoothly with the financial department. At an appointment the service department took care of the nitrogen in the tires in a timely fashion. When I stopped by for a car wash they washed, dried, and cleaned the inside. It truly is a Customer Care Team. My son was so impressed with Mike Wiley and the Gartner Dealership that he went back two weeks later and bought a new car - even though there was a Hyundai dealership closer to his home. Thanks Mike and Team for a great experience and a car I am very happy with. More

I bought a new 2012 Sonata SE at the end of January and was really satisfied with the complete service I received from Mike Wiley. He responded promptly to my email request and later met at the dealership was really satisfied with the complete service I received from Mike Wiley. He responded promptly to my email request and later met at the dealership few times. There was no time wasted, twisting hands or other dealership tricks to go to manager and come back to try to up-sell or include any additional services, products or warranties. My wife was with me and she liked the Pacific Blue Pearl color, which turned out to be in great deficiency for the basic 2012 Sonata SE model (2.4l engine, w/o navigation). Mike made the extra mile to research the existing inventory of the nearby dealers and brought the car to their dealership without requesting any deposit, whatsoever. I contacted also several other dealerships for additional quotes and was dissatisfied with the handling of my request and the stories I was told about this color for this model not available in IL, to get black color instead or bring the car from WI for a deposit, place new order, or any other. We bought the car the next day after talking to few other members from the sales team and was really pleased with the service I received and the fact that they delivered in no time to be able to get the end of the month discounts. Mike took the time to review the features of the BlueLink and additional features of the car, as well as answered numerous questions directly or over email, which definitely increased the comfort feeling of being informed and knowing what my options are. I had a great experience working with the Gartner Hyundai team and actually already recommended them to others and will definitely continue to do so! More

I bought a 2012 Elantra Limited and was extremely pleased with the service provided by Mike Wiley and the other sales team members I worked with. The team had to track down the color combo I wanted and they with the service provided by Mike Wiley and the other sales team members I worked with. The team had to track down the color combo I wanted and they certainly delivered. The car was perfect. I really appreciated the time taken by Mike Wiley to review all the features on the car and especially the navigation package features I wanted to use. I felt fully informed when I left the dealership. It was a great experience working with the Gartner Hyundai team and I will definitely recommend them to friends and family! Members of our family have driven Hyundai vehicles for years and been very happy with the auto line. More

My best car buying experience EVER!!! Mike Wiley my sales consultant was very knowledgeable about every car and was very low pressure. I truly felt that he cared about my family and wanted to make sure I was consultant was very knowledgeable about every car and was very low pressure. I truly felt that he cared about my family and wanted to make sure I was picking the right vehicle for me!! We shopped many different brands or cars and I have to say Hyundai has the best product with best warranty. I will be recommending Mike Wiley and Gartner Hyundai to all of my friends and family. More

I went into the dealership not sure if I wanted a Hyundai or not. I was met by Mike Wiley and WOW! He is not your run of the mill salesman. He was very low pressure, very knowledgeable,and was so kind. He ev or not. I was met by Mike Wiley and WOW! He is not your run of the mill salesman. He was very low pressure, very knowledgeable,and was so kind. He even included our children in the proccess which was very nice. We did end up buying the car leter that week from Mike and are very happy. He walked us through everything and we left feeling great. I would send anyone there to see Mike Wiley and know that they will be well treated and respected. More

WORST REPAIR SERVICE EVER!!!!!!!!!!!!!! i have an 04 WORST REPAIR SERVICE EVER!!!!!!!!!!!!!! i have an 04 Tiburon wanted to get the engine light fixed first time i went there to get it repaired and di WORST REPAIR SERVICE EVER!!!!!!!!!!!!!! i have an 04 Tiburon wanted to get the engine light fixed first time i went there to get it repaired and diagnosed it cost 358 dollars two days later my engine light goes on again second time i went there to get it fixed they told me it needs 235 dollars worth of repair third time they gave me a free diagnosed and told me guess what 546 dollars for a repair all just to get my engine light fixed luckily i got smart and said xxxx no i am never going to this dealer ship went there a fourth time to pick up my car my car was not put together even thought we told them we were coming and it was only 4:35 the repair shop closes at six and all the repair shop people left so i went there the fourth time finally got my car back this time they didn't even drive my car up to the front i had to go back and get it my self WORST SERVICE EVER!!!!!!!!!!!!!!!!! NEVER EVER EVER GO THERE FOR A REPAIR IN YOUR WHOLE LIFE YOU WILL BE GLAD YOU DID More

My husband and I purchased a new Tiburon from this dealership. The radio faceplate was missing from the car at the time of purchase, no where to be found. We were told we would be getting a new. A we dealership. The radio faceplate was missing from the car at the time of purchase, no where to be found. We were told we would be getting a new. A week and a half later, lo and behold, the faceplate was found. When we picked it up, it was obviously a used one, since it had scratch marks on it. Then, at 500 miles, the manual transmission failed. It was in 2nd gear, and would not go into any other gear, or reverse. Thank goodness my husband discovered it when he was leaving work, and didn't fail when he was on the expressway coming home. The car was towed the following morning, back to the dealership. My husband rode with the tow truck driver. The mechanic drove the car around the parking lot, in 2nd gear, of course, and he never even realized that he couldn't shift. I would say he never drove stick before... No one offered my husband the much promised loaner car that we were told at the time of sale would always be available to us if the need arose. A porter drove my husband back to work. No one called during the day with any updates, and when we called the dealership, naturally the service department was closed. Also, since they were aware they hadn't given my husband a loaner car, for all they know they left him abandoned at work. Do you think anyone would at least have called him to ask how he was getting home? This was last night, and we have yet to hear anything on our car. Would I recommend this dealership to anyone, knowing about the lousy customer service, ABSOLUTELY NOT ! More

We bought a Santa Fe and a Sonata from the dealership. Most of the SALES staff will bend over backwards to sell you a car. The service department will bend over backwards to sell you non-vital services an Most of the SALES staff will bend over backwards to sell you a car. The service department will bend over backwards to sell you non-vital services and try to tell you they are required to keep the warranty in compliance. What they do not tell you is that most of these services can be done @ places like "jiffy lube" and not get hit w/ the premium that dealer-based service departments charge. I have been warned to make sure you get the details on what absolutely needs to be done by Hyundai-certified technicians before agreeing to it. I believe the 60k service (serpantine and timing belts) needs to be done by their techs. We took the vehicle in because of a noise in the brake caliper that was a simple fix, and she still ended up paying $355 for an air filter, tire rotation and some kind of vent disinfectant upsell. I thought the days of the "upsell scam" had fallen by the wayside but here I am $355 poorer than I was when I woke up this morning. Needless to say, I will be having my service done elsewhere & will recommend the same to anyone who might ask. More

Encountered electrical issues with my SAAB 9-3 as soon as I drove it off Gartner's lot. Should have seriously known better when the car was dead in their showroom. Have spent >8y tolerating their complete I drove it off Gartner's lot. Should have seriously known better when the car was dead in their showroom. Have spent >8y tolerating their complete incompetence and deceptive practices trying to resolve. Coming from a family of very happy SAAB owners - it is infuriating that I have been forced to deal with this incredibly low calibre dealer. SAAB and GM definitely have this dealer's number. Be sure to document your complaints with them so that Gartner can finally be put out of business. Exactly where they should be. They have NO business working with the SAAB brand. More

Brought my car in under factory warranty for a few problems. Sunroof would stop when holding the button to close. I told them it was the motor and they kept saying it was the switch. They replaced it. problems. Sunroof would stop when holding the button to close. I told them it was the motor and they kept saying it was the switch. They replaced it. Drove it home, still wasn't working right. Brought it in again. They told me it was because it had to be reprogrammed everytime you use it. Brought it back again and they insisted it was the switch. They replaced that again and still not working. Brought it in again and they said it was a "Module". Replaced that, still not working. They screwed up the sunroof cover. Every time I Hit the brakes it would slam shut. Hit the gas and it would go back. They service guy tried telling me that's normal. They ended up fixing that after I argued that it's not normal. It's currently back at the dealership for the sunroof issue. They called me and told me that "Problem not found". So I told them to keep trying. Service advisor tried it and "problem found". I also had my car in cause I told them the engine sounded loud. They said it was because I was a few hundred miles past oil change and I have an aftermarket filter. Anybody knows the only way it would get loud from the oil is if you have NO oil. Told them about a rattle in my dash. Took the mechanic for a ride and he said he couldn't hear it, even though I pointed it out. My friends who are not mechanics could hear it. He said I need to get a new wheel bearing because I need to fix one problem before he even looks at the other. Took the car to another dealership for another opinion before I spent $300 on a wheel bearing. The other dealership said it was just uneven wear on my tires. So basically if you go to this dealership, chances are that they are going to sell you something you don't need or they aren't going to even try to find your problem. It's a pretty big inconveniance to have to take off work all the time to keep bringing my car there. More