Napleton's Valley Hyundai - Service Center

We bought a Santa Fe and a Sonata from the dealership. Most of the SALES staff will bend over backwards to sell you a car. The service department will bend over backwards to sell you non-vital services an Most of the SALES staff will bend over backwards to sell you a car. The service department will bend over backwards to sell you non-vital services and try to tell you they are required to keep the warranty in compliance. What they do not tell you is that most of these services can be done @ places like "jiffy lube" and not get hit w/ the premium that dealer-based service departments charge. I have been warned to make sure you get the details on what absolutely needs to be done by Hyundai-certified technicians before agreeing to it. I believe the 60k service (serpantine and timing belts) needs to be done by their techs. We took the vehicle in because of a noise in the brake caliper that was a simple fix, and she still ended up paying $355 for an air filter, tire rotation and some kind of vent disinfectant upsell. I thought the days of the "upsell scam" had fallen by the wayside but here I am $355 poorer than I was when I woke up this morning. Needless to say, I will be having my service done elsewhere & will recommend the same to anyone who might ask. More

Encountered electrical issues with my SAAB 9-3 as soon as I drove it off Gartner's lot. Should have seriously known better when the car was dead in their showroom. Have spent >8y tolerating their complete I drove it off Gartner's lot. Should have seriously known better when the car was dead in their showroom. Have spent >8y tolerating their complete incompetence and deceptive practices trying to resolve. Coming from a family of very happy SAAB owners - it is infuriating that I have been forced to deal with this incredibly low calibre dealer. SAAB and GM definitely have this dealer's number. Be sure to document your complaints with them so that Gartner can finally be put out of business. Exactly where they should be. They have NO business working with the SAAB brand. More

Brought my car in under factory warranty for a few problems. Sunroof would stop when holding the button to close. I told them it was the motor and they kept saying it was the switch. They replaced it. problems. Sunroof would stop when holding the button to close. I told them it was the motor and they kept saying it was the switch. They replaced it. Drove it home, still wasn't working right. Brought it in again. They told me it was because it had to be reprogrammed everytime you use it. Brought it back again and they insisted it was the switch. They replaced that again and still not working. Brought it in again and they said it was a "Module". Replaced that, still not working. They screwed up the sunroof cover. Every time I Hit the brakes it would slam shut. Hit the gas and it would go back. They service guy tried telling me that's normal. They ended up fixing that after I argued that it's not normal. It's currently back at the dealership for the sunroof issue. They called me and told me that "Problem not found". So I told them to keep trying. Service advisor tried it and "problem found". I also had my car in cause I told them the engine sounded loud. They said it was because I was a few hundred miles past oil change and I have an aftermarket filter. Anybody knows the only way it would get loud from the oil is if you have NO oil. Told them about a rattle in my dash. Took the mechanic for a ride and he said he couldn't hear it, even though I pointed it out. My friends who are not mechanics could hear it. He said I need to get a new wheel bearing because I need to fix one problem before he even looks at the other. Took the car to another dealership for another opinion before I spent $300 on a wheel bearing. The other dealership said it was just uneven wear on my tires. So basically if you go to this dealership, chances are that they are going to sell you something you don't need or they aren't going to even try to find your problem. It's a pretty big inconveniance to have to take off work all the time to keep bringing my car there. More

They sold me a new wheel for saab, then replaced the new wheel with a wheel that was not damaged. Had to go back and they had to get good wheel back from junk yard and replace the correct wheel. Mean time wheel with a wheel that was not damaged. Had to go back and they had to get good wheel back from junk yard and replace the correct wheel. Mean time, found out that the wheel they did replace (incorrectly) the tire was put on wrong, with the arrow going in the wrong direction. their reply as to why the work was done wrong was not acceptable. You would think a dealership would know what a bad rim looked like, or at least verify they were doing the correct work. Then when confronted, they couldn't give me a loaner, so had to take offmore time from work to sit while the work was performed...... More