Napleton's Valley Hyundai - Service Center

From the moment I drove into the service drive David was there and ready to help. He explained in detail why I received the recall notice for my vehicle. He escorted me to the waiting area and told me he wo there and ready to help. He explained in detail why I received the recall notice for my vehicle. He escorted me to the waiting area and told me he would be back to advise me of the mechanics findings. It was discovered I was certainly in need of some repairs. David came to see me with the mechanic and explained what needed to be done and how long it would take to get all the work done. To my surprise I was offered a loaner and was able to move forward with my day. David called me to provide me with updates as the work progressed and when the work was completed. My car was ready when I arrived and had been washed as well. David met me in the service drive and asked if I had any questions and thanked me for my business. This dealer is a bit out of my way as I live in the town of Cicero but the service I receive here makes it worth the trip. David's customer service skills are exceptional and very much appreciated! I will be back! More

Tony was extremely helpful and was able to provide a simple explanation about what was wrong with my car. The repair took less time than I was told. I was in and out. simple explanation about what was wrong with my car. The repair took less time than I was told. I was in and out. More

I had my car in for service because of problemswith the garage door opener, radio and the light display for the radio. The service department could not have been more helpful. They even gave me a ride o garage door opener, radio and the light display for the radio. The service department could not have been more helpful. They even gave me a ride on their shuttle to Calvary Church because of my time constraint. They do go out of their way to accommodate their customers needs. I am very, very pleased with them. More

The dealership got me in and out pretty quickly and the service manager Joel personally explained everything to me. Price seemed fair and they had ice cream for my kids which was a nice bonus! I'll come ba service manager Joel personally explained everything to me. Price seemed fair and they had ice cream for my kids which was a nice bonus! I'll come back for my next oil change. Very friendly and didnt try to push too much on me, which was my fear as a single mom. Thanks Joel! More

Andrew was very helpful and polite. I will definitely go back to the Hyundai dealership for anything car related to specifically ask for Andrew Newhall!The service was fast and efficient in all aspects of t back to the Hyundai dealership for anything car related to specifically ask for Andrew Newhall!The service was fast and efficient in all aspects of the experience. More

Dave has established a new standard for customer advocacy. His all in approach and working through every obstacle to get me what was needed was a beautiful thing to observe. Pay the man!!! advocacy. His all in approach and working through every obstacle to get me what was needed was a beautiful thing to observe. Pay the man!!! More

Andrew was very helpful. He went out of his way to explain everything what was going on with my car. Will def recommend this dealership to everybody.Thanks will be back soon. explain everything what was going on with my car. Will def recommend this dealership to everybody.Thanks will be back soon. More

The reason for my visit was to get my Hyundai Sonata serviced for new tires, but after getting it appraised the thought of purchasing a new vehicle became a possibility. I was first approached by Georg serviced for new tires, but after getting it appraised the thought of purchasing a new vehicle became a possibility. I was first approached by George Charalampous, who took me around the dealership to look for an SUV that would fit my budget and current lifestyle. He was extremely helpful in taking me around and giving me the specifications of all the available vehicles on the lot that fit my criteria. I eventually landed a decision on a Tuscan that I was able to test drive, and instantly loved the vehicle. After discussing the trade in value of my sonata and what my payments would be with the new vehicle, I was approached by Derek Urban. With the help and knowledge from both George and Derek I was finally able to make an educated decision for a fantastic deal on the purchase of my new car! This dealership has excellent customer service with all the support you may need in deciding on a new vehicle. I would definitely recommend this dealership and the two gentleman that helped me. More

I would NOT RECOMMEND purchasing a used car at NAPELTON'S VALLEY HYUNDI !!! 1 1/2 weeks after our purchase, something went wrong with the vehicle. I called and spoke to Bob the Used Car Manager as NAPELTON'S VALLEY HYUNDI !!! 1 1/2 weeks after our purchase, something went wrong with the vehicle. I called and spoke to Bob the Used Car Manager asking about this repair. NEVER did I indicate that I wanted the work for free, I was just bringing it back there because that is where we purchased the vehicle. When he called me the next day, to let me know what needed to be repaired, not only was he rude and condescending, but basically calling me a liar and that we caused the break. That he would never sell a car in that condition - WHAT???? we had it for 1 1/2 weeks and drove it only to work. When service contacted me with an estimate (I was actually on my way to pick it up) I told the gentleman in the service department what had transpired earlier in the day with Bob he did apologize profusely, but by that time the damage was done. I took it else where to be repaired for HALF the "discounted" estimate I was quoted. Clearly all NAPELTON'S VALLEY HYUNDI is interested in doing is pushing used cars out the door and have NO interest in you after that! More

purchased my first Hyundai from this dealership 9 years back. It was a wonderful experience then. Since then, I have been getting my vehicle serviced at the dealership and I have to say my experience h back. It was a wonderful experience then. Since then, I have been getting my vehicle serviced at the dealership and I have to say my experience has been nothing but exceptional throughout these years. Service staff is wonderful to work with and they take very good care of the customers. Icing on the cake was the last experience where I got my car towed to the dealership with some engine problem. To my utterly pleasant surprise it was fixed as part of the 10 yr warranty. Honestly I did not expect this. I am at a loss of words on how well I was treated as a customer. Gartner Hyundai ranks at the very top of my list of best customer service organizations. More