Napoli Kia

Thumbs Up! A Kia Owner, I have been struggling with a problem with my rio for 6 months. Back and forth with insurance companies, collision services and Kia itsel A Kia Owner, I have been struggling with a problem with my rio for 6 months. Back and forth with insurance companies, collision services and Kia itself, each company pointing fingers at the other, with noone to take responsibility for a bad transmission problem. the car finally died and needed another new transmission (car is a 2013 with 14,000 miles). I filed a complaint with the CT insurance commission with no result. FINALLY, in true desperation, having been out of a car for 6 months, we came to Kia for, "just because no one else will help" assistance. Art Colley took charge, and reviewed several resolutions, showing alot of creative thinking. We had some imperatives; no additional loan, comparable car, etc.) Art worked with Adam and quickly came up with a very fair and pleasant solution. They put us in a new car which we actually like better!! It was fair all around. The friendly and expert service from Jennifer Powers, Art and Adam was outstanding. It was clear that they take their job personally and work well together and with their clients. As a customer service consultant for J.D. Power for 16 years, I can see why you are rated highly in service. It has been a pleasure working with you all, and you must know how universally expert your Napoli staff is. the delight factor comes with their friendliness, creativity and personality. Thumbs up and we'll be back and recommend Napoli to many. thanks, Christin O'Neill More

Easy, peasy!!!! Dave DiMatteo and the team at Napoli Indoor KIA went above and beyond to get me into my 2016 KIA Forte at an affordable price while managing to keep m Dave DiMatteo and the team at Napoli Indoor KIA went above and beyond to get me into my 2016 KIA Forte at an affordable price while managing to keep my stress level down! I couldn't be happier with the way my situation was handled and I never felt pressured at all. Thank you!!!! More

Flawless purchase Customer service is exceptional, sales and financing painless, this is my third Kia, 1) Rondo 75,000 miles, 2) Optima Hybrid, 98,000 miles and now Sor Customer service is exceptional, sales and financing painless, this is my third Kia, 1) Rondo 75,000 miles, 2) Optima Hybrid, 98,000 miles and now Sorento V6, AWD is my favorite to date , seamless power, solid construction, 3 rows of seating and best of all I am currently averaging 27 mpg, I have gotten it 31 mpg, I drive 23,000 miles in the average, cheers, John F Santa, Santa Fuel, Equipment Specialist More

Excellent Dave Dimattio was great to work with! I feel like he really went above and beyond for me to get me in a car I was really happy with! He made the proce Dave Dimattio was great to work with! I feel like he really went above and beyond for me to get me in a car I was really happy with! He made the process so much less stressful than I though it would be! Thanks Dave!!! You were awesome! More

Great experience! Helpful friendly service as soon as I walked through the door. Dave DiMatteo has been incredibly patient and attentive. I was looking for a very spe Helpful friendly service as soon as I walked through the door. Dave DiMatteo has been incredibly patient and attentive. I was looking for a very specific vehicle and price range, and he has given me the time needed to find the right one. A+ dealer and salesperson! Thanks Dave! More

So Happy David DiMatteo, Sales Consultant at Napoli Kia, took care of all my KIA needs. My Husband and I went in to buy two Kia Sportage'. I had called ahead David DiMatteo, Sales Consultant at Napoli Kia, took care of all my KIA needs. My Husband and I went in to buy two Kia Sportage'. I had called ahead a week to explain exactly what I wanted in a Sportage. They located my new Sportage and had it set in the Showroom for me when I arrived. Great Service !! Great Deal !! Great Everything !!! More

Best Customer Service and Best Prices in Connecticut The minute we walked in, we were greeted by all the staff and treated with the utmost respect. They asked what we were looking for and discussed our n The minute we walked in, we were greeted by all the staff and treated with the utmost respect. They asked what we were looking for and discussed our needs and budget. Napoli Indoor offered us many choices that fit our budget and our needs. We were never pressured to buy and they guided us through the process. They worked diligently for us and we purchased a high quality used that meets our needs and budget. I highly recommend this dealership to all my friends and family. More

GREAT Dealership! Walked in to simply test drive a new 2017 Kia Sportage since I'd be returning my Ford Escape in August and actually walked out a few hours later the p Walked in to simply test drive a new 2017 Kia Sportage since I'd be returning my Ford Escape in August and actually walked out a few hours later the proud owner of it! They were great from start to finish, even with DMV computer issues still happening! Everyone was very friendly and helpful. ? More

DON'T EVER BUY FROM HERE Let me begin, purchased car in August 2015 first day drove it home to hamden noticed a gasoline smell, opened hood fuel line was leaking at the fuel r Let me begin, purchased car in August 2015 first day drove it home to hamden noticed a gasoline smell, opened hood fuel line was leaking at the fuel rail and was 1/4 a tank of gas, found 1 tire to be plugged 3xs. Wiper blades fell off when on highway come to find out they weren't properly attached, February my water pump failed, 1 week later a coolant hose ruptured. After my 3rd full synthetic oil change my car reeks of burnin oil inside and out, when I step on the brake my radio cuts out and I lose my power steering and the service stabilitrak pops up. And the extended warranty, isn't worth the paper it's printed on. EVERY SINGLE CAR THEY HAVE IS GARBAGE!!! DO NOT BUY FROM HERE THEY ARE CROOKS!!!! More

great service My salesman was very down to earth and polite, I got exactly what I wanted also the finance person was so helpful and gave me valuable information I My salesman was very down to earth and polite, I got exactly what I wanted also the finance person was so helpful and gave me valuable information I knew nothing about regarding my credit and ways to improve it, I was very pleased More