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Napoli Kia
Milford, CT
1,945 Reviews
Napoli Kia is the place to go when you are searching for a new Kia in Milford, Connecticut. We have a huge selection of new Kia models available in our new car department right now. So come to our new Kia showroom today! You will find an ample inventory of the new Kia Optima, Cadenza, Soul, Sportage, Sorento, Sedona, Forte, Forte5, Forte Koup, Rio, Rio 5-Door, and Optima Hybrid. Get the Kia that’s just right for your lifestyle, right here in Milford. Visit Napoli Kia’s new car department or shop on our website anytime, from your computer or mobile device. We want to see you behind the wheel of an amazing new Kia today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,945 reviews
July 21, 2023
She was great got everything done I needed and asked for to be checked on to be checked on More
by Teena0801
Verified CustomerEmployees Worked With
July 20, 2023
My experiences with several representatives of Napoli Kia, Milford were pleasant. on the phone and in person were pleasant. They were very efficient, polite, and friendly - great customer service skills. Kia, Milford were pleasant. on the phone and in person were pleasant. They were very efficient, polite, and friendly - great customer service skills. More
by smjgodislove
Employees Worked With
Other Employees :
Some of their names slipped my memory.
July 19, 2023
They have the worst communication possible. My car was there for 2 weeks and I never even got a call. Called the manager and was told I could take my car somewhere else if I didn’t like the ser My car was there for 2 weeks and I never even got a call. Called the manager and was told I could take my car somewhere else if I didn’t like the service. I LEASE THERE! So unbelievable and disrespectful to the fact that people have jobs and lives. They would not give me a loaner they claimed they were all taken. They continued to auto text me updates instead of actually speaking to me about the problem they caused with my car. More
by ehdinneen
Employees Worked With
Marissa
July 18, 2023
It was an upgrade to my security system per Kia. I was met at the door and a was walked to the lounge area to sit and wait for my vehicle. Fast and professional service. I was met at the door and a was walked to the lounge area to sit and wait for my vehicle. Fast and professional service. More
by coachlandry
Employees Worked With
Not sure of the Employee who took care of me
July 16, 2023
Awful servicewrong info will never return their again. Peter and the rest of service is the worat Peter and the rest of service is the worat More
by Fdee4115
July 15, 2023
First greet you right away and they ask you about any problems with your vehicle problems with your vehicle More
by ANA.CONCEPCION2000
July 14, 2023
So I sent an email inquiry for a Kia Sportage Hybrid, and it clearly said in the emails Sportage hybrid so the guy contacts me back and says “ I have an Ex” that was all the email said no name nothing else s it clearly said in the emails Sportage hybrid so the guy contacts me back and says “ I have an Ex” that was all the email said no name nothing else so common sense I’m assuming he means a hybrid he acts because the email right on the top says hybrid. So I said great I tell him I have two other deals pending whichever one works out the best I’ll do it right away I sent him the deals again which say hybrid in the deals, and the prices are hybrid prices so everything‘s going smoothly and then he send me the window sticker of the car and I’m like wait a minute something is wrong here. This car is too cheap and then I noticed it’s not a hybrid. Rob Miller the salesman either made a careless mistake or tried to trick me. If I didn’t ask for the window sticker, I would’ve made a trip all the way to Connecticut for nothing and he already took all my information. There’s no way this should’ve happened. It was very very clear. I only wanted a highbred so I don’t know what happened but this was a very disappointing experience. Other than that the dealership was OK so but that’s a big mistake so I can only give them three stars. More
by CarExpert69
Employees Worked With
Rob Miller
