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Napoli Kia

Milford, CT

4.4
1,962 Reviews
Napoli Kia is the place to go when you are searching for a new Kia in Milford, Connecticut. We have a huge selection of new Kia models available in our new car department right now. So come to our new Kia showroom today! You will find an ample inventory of the new Kia Optima, Cadenza, Soul, Sportage, Sorento, Sedona, Forte, Forte5, Forte Koup, Rio, Rio 5-Door, and Optima Hybrid. Get the Kia that’s just right for your lifestyle, right here in Milford. Visit Napoli Kia’s new car department or shop on our website anytime, from your computer or mobile device. We want to see you behind the wheel of an amazing new Kia today!
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241 Boston Post Rd

Milford, CT

06460

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Showing 1,962 reviews

March 01, 2023

I was pleased woth the service and how the repairs were handled. (Pete) attention to detail was great. The only flaw that the repairs that were done did not fix the original sound or bang i hear on the le More

by Mymuma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete
Mar 03, 2023 -

Napoli Kia responded

We appreciate the shoutout to Pete and our team and hope you will reach out if you have any concerns or questions to address with us. Thank you for coming to Napoli Kia!

February 25, 2023

Had car in for 60,000 mile service. Pete did a great job explaining the process and followed up as the work progressed. Top ratings to Pete the service advisor and Nate, the Kia technic More

by ekseebs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Lovan
Feb 28, 2023 -

Napoli Kia responded

Pete, Nate, and the team appreciate you leaving us this great review! Thank you for coming to Napoli Kia!

February 24, 2023

Marissa helped me get my battery and rosters looked at and replaced and the price was not to bad and it was done the next day More

by Arthur Schultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Napoli Kia responded

Marissa and the team are glad you enjoyed the visit, Arthur! Thank you for being a loyal Napoli Kia customer!

February 23, 2023

I like the consistency and the communication to keep me abreast of what’s happening with my car. I applaud Marissa for all her hard work in working with the warranty company and their bureaucracy to make s More

by Hennessy1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Feb 23, 2023 -

Napoli Kia responded

Thank you for the wonderful feedback - we'll be sure to pass it along to Marissa & the team! We appreciate you visiting Napoli Kia and hope we can be of service to you again in the future!

February 23, 2023

Staff members are very helpful. Also was very professional and detailed when it came to my vehicle inspection. More

by PATCHARLES234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Napoli Kia responded

Thank you for visiting Napoli Kia! We appreciate you taking the time to share this kind feedback about your experience and hope you won't hesitate to reach out if we can be of service again in the future!

February 23, 2023

Tried to scam me into getting $1600 worth of work done and got a second opinion just to find out the car has zero issues. More

by M3G111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter
Mar 08, 2023 -

Napoli Kia responded

Thank you for reaching out. I'm sorry to hear you're not satisfied with the service provided by our team and encourage you to contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Ruben Burgos - Service Mgr - 203-787-5850

February 20, 2023

My car took 3 weeks to be fixed and was returned dirty. Also, things inside the car were taken out and not put back. More

by Kit18kat18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Napoli Kia responded

Thank you for reaching out. We're sorry to hear about these concerns and would like the opportunity to discuss them with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Ruben Burgos - Service Mgr - 203-787-5850

February 20, 2023

Got the exact car I was looking for, thank you Dave! ! Was quick and easy More

by Jeep123
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Napoli Kia responded

Thank you for trusting Dave & the Napoli Kia team with your business! We hope you enjoy your new vehicle and look forward to working with you again in the future!

February 19, 2023

Truly a great place. This is my second vehicle I’ve bought from here. Great staff from the first person you see to the service staff who keeps your car running great. I More

by Junecardow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2023 -

Junecardow responded

Thanks again for another great vehicle!

Feb 21, 2023 -

Napoli Kia responded

Thank you for trusting the Napoli Kia team with your automotive needs! We're grateful for your loyal business and look forward to seeing you again next time. Until then, take care and enjoy your new vehicle!

February 18, 2023

The problem was not fixed the first time. A second visit was necessary. The problem seems to have been solved. More

by HMSIEGEL
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Napoli Kia responded

Hi, We appreciate you leaving us your honest feedback. We are glad we could find a resolution and encourage you to reach out if you have any concerns. Thank you! - Napoli Kia

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