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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,506 Reviews

1,506 Reviews of Napoli Indoor Kia - Service Center

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March 17, 2022

It has been my BEST experience so far in my LIFE as it cam to purchasing a used car. Kia did not car if it was not its brand. They still delivered great service to me when I bought the used car. They made More

by MELONIEVES3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Napoli Kia responded

Wow, Melonie! We're so happy the Napoli Kia team could earn your five-star rating by doing what we do best! Thank you for taking the time to come check us out! We hope you love your new-to-you ride!

March 17, 2022

I was very disappointed. They didn’t want to pay for my rental until I spoke to the supervisor. Poor communication. And none of the other issues like my tail light and low ti More

by Sherry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Omar
Apr 19, 2022 -

Napoli Kia responded

We're sorry to hear about this experience, Sherry. We strive for better and assure you that we'll present this to the team. Please contact me at your earliest convenience if you'd like to discuss this further. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

March 14, 2022

my service employee did a great job. he was professional and informative. a great job! More

by daniel.kushman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Napoli Kia responded

Hi Daniel, thank you for taking the time to share your experience! We look forward to seeing you next time at Napoli Kia!

March 14, 2022

Great service! I purchased two Kia’s from this dealership. Appointments are easy and convenient for my schedule. My daughter wants to buy a Kia from this same deale More

by BSTCJN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Napoli Kia responded

Thank you for your review! We're so happy that you purchased two vehicles from our dealership! We look forward to working with your daughter! -Napoli Kia

Mar 17, 2022 -

BSTCJN responded

Thanks!

March 10, 2022

The scheduled appointment was a very good experience. They were prompt and courteous. They went over the work that was done to the car thoroughly which was good More

by DAMORO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Napoli Kia responded

Thank you for giving us the opportunity to serve you! We appreciate your excellent feedback and hope you'll be visiting us again in the future. Take care! - The Napoli Kia Team

March 09, 2022

Overall great customer service. They were honest about the service my car needed. They get you in and out in a timely manner. More

by erica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Mar 09, 2022 -

Napoli Kia responded

Erica, we are so happy that you had a great time at Napoli Kia! Thank you!

March 09, 2022

Thanks for your excellent service! Service was quick, thorough, and all staff are very kind folks! More

by AB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Napoli Kia responded

We are so happy that our team at Napoli Kia could provide a 5 star experience!

March 08, 2022

An awesome dealership with a terrific service department. Omar is a fantastic service writer as well. More

by Chrisell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar
Mar 09, 2022 -

Napoli Kia responded

Thank you for the wonderful feedback, Chrisell! We appreciate your continued support of the Napoli Kia team and look forward to your next visit!

March 07, 2022

Great experience service department was very helpful in giving me the service appointment that I needed More

by DAVIDSANCHES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar
Mar 09, 2022 -

Napoli Kia responded

David, we are so happy to hear that you had a great experience at Napoli Kia!

March 05, 2022

The one year anniversary of purchasing my 2017 Audi A3 from Napoli Kia is coming up and I’m still just as happy with my car as the day I drove off the lot. Denis Fidalgo did a great job in staying in touc More

by ady_lpz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Napoli Kia responded

We love hearing from our satisfied customers! We're so happy that Denis and our team have provided you with excellent service over the last year! We hope you choose to purchase your next vehicle with our team! -Napoli Kia

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