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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,510 Reviews
Call Service Center (203) 783-5850

1,510 Reviews of Napoli Indoor Kia - Service Center

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December 15, 2021

This was my first visit to the service department for my Telluride. The staff was friendly and efficient. I was greeted immediately and the service was performed in a very timely manner. More

by Erin.rizzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2021 -

Napoli Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Haverl General Manager

December 14, 2021

Great service. Extremely friendly staffProfessional Great service. Extremely friendly staff Professional team Knowledgeable team And most of all polite and patient Thank you More

by Sz.younessi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Worked with mr. Liuzzo only. What an amazing gentleman
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Dec 14, 2021 -

Napoli Kia responded

Thank you for choosing Napoli Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Haverl General Manager

December 13, 2021

Oil change was neccessary but to expensive they quoted 1 price then it turned out another More

by M81278
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Napoli Kia responded

Thank you for your feedback. We strive to make sure that all of our customers leave happy, and we're sorry to hear that you weren't fully satisfied with your experience here at Napoli Kia. We appreciate your business and hope you will give us another opportunity to serve you. Scott Haverl General Manager

December 13, 2021

Exceptional service. Service guy was extremely helpful and friendly. Car was done right on time More

by Steve.maier3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2021 -

Napoli Kia responded

Thank you, Steve, for sharing your thoughts about your experience with Napoli Kia. We appreciate your business and hope to see you again soon! Scott Haverl General Manager

December 10, 2021

Omar provided excellent service and always kept me updated. Despite my car problems, I had an excellent experience and will return to Napoli for future service! More

by dodge123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Dec 11, 2021 -

Napoli Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Napoli Kia. Please don't hesitate to reach out if you need anything else. Scott Haverl General Manager

December 10, 2021

I love Kia Napoli they extremely helpful and their customer service is the best ..ty More

by Wlizzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2021 -

Napoli Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Haverl General Manager

December 10, 2021

Efficient and pleasant service department personnel. While I am still waiting for a part since August they have kept me abreast of what is going on to the best of their ability More

by LILDERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2021 -

Napoli Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Haverl General Manager

December 09, 2021

Very friendly very knowledgeable. They even brought me home after determining the repair would take longer than expected. More

by waldongirls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar
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Dec 10, 2021 -

Napoli Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Napoli Kia. Scott Haverl General Manager

December 08, 2021

Friendly and professional. Quick to get an appointment. Returned my call right away. Car was completed on time. More

by LLONGIUIERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2021 -

Napoli Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Napoli Kia, we look forward to having you as one of our valued customers for many more years to come! Scott Haverl General Manager

December 06, 2021

Omar was very helpful and nice, he was very knowledgeable about what needed to be done! More

by F5john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2021 -

Napoli Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Haverl General Manager

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