Napoli Indoor Kia - Service Center

Frank Cerbone is the best service associate. He knows just what my car needs and makes sure I get the right work done at the right time. just what my car needs and makes sure I get the right work done at the right time. More

Those people have no respect. I called before the appointment, being in the middle of a pandemic, to make sure people were wearing masks on the premises. My daughter has an immunity deficiency so it appointment, being in the middle of a pandemic, to make sure people were wearing masks on the premises. My daughter has an immunity deficiency so it is very important to me. Nothing politic or religious. Just the well-being of my child. They assured me that everyone was wearing masks. When i got there, the 3 people inside the service area had no mask on. People at the front desk had their masks down. There was a sales person showing used cars to potential customers: no mask at all I saw 2 mechanics going through the showroom with no masks. Terrible. Next was the service. No paperwork was presented to me. I had to request it. So i am not sure what was done. The hatch of the car was making noise. The service person told me that a good solution would be to put the tray in the trunk... What kind of a clown answer is that? He then told me he had to order tape and would call me in a couple of days. Still waiting. No one ever called. Then while I was leaving, Frank mentioned that i would received a survey and nothing other than 10 is not acceptable. You have to earn it Frank. I left a message for Ruben Burgos, the service manager since he sent me an automated message stating to call him with any concerns. Same thing, he never called. So this is not a service department but more a disrespectful clown department. Disgraceful More

Great experience. I was greeted immediately upon my arrival and kept informed as to the progress of the service on my vehicle. Clean, comfortable atmosphere and very friendly, helpful staff. arrival and kept informed as to the progress of the service on my vehicle. Clean, comfortable atmosphere and very friendly, helpful staff. More

Good morning. On several of my visits to the Kia dealership, I have frequently enjoyed the friendly banter with the staff most of the time. dealership, I have frequently enjoyed the friendly banter with the staff most of the time. More

My experience with Kia was outstanding. I have had many vehicles and no dealer before have expedited the issues with my vehicle with such efficiency and professionalism! I personally want to thank Frank C. vehicles and no dealer before have expedited the issues with my vehicle with such efficiency and professionalism! I personally want to thank Frank C. For THE EXCELLENT attention to my vehicle issues!!!!!!!!! More

Service department was great and employees even better.Got my car in snd out in no time at all. Would recommend them to everyone that should buy a KIA at This dealership better.Got my car in snd out in no time at all. Would recommend them to everyone that should buy a KIA at This dealership More

Customer friendly service. I was kept informed through out the time the car was getting serviced. No issue so far when taking my car to Napoli Kia. out the time the car was getting serviced. No issue so far when taking my car to Napoli Kia. More

Everything was clean, A Very nice woman greeted me!Went over everything with me.i wiill be back,And my car didn't have one finger print on it!! over everything with me.i wiill be back,And my car didn't have one finger print on it!! More

Frank is an asset to Napoli KIA, he is a good person who always greets me at my car with a smile on his face. Very nice waiting area as well. always greets me at my car with a smile on his face. Very nice waiting area as well. More

Jennifer Rios helped me with all my car needs! She was very accommodating and helpful! She made sure I was comfortable the whole time and constantly keeping me updated on my car. very accommodating and helpful! She made sure I was comfortable the whole time and constantly keeping me updated on my car. More