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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,516 Reviews
Call Service Center (203) 783-5850

1,516 Reviews of Napoli Indoor Kia - Service Center

Sort by
September 30, 2021

Frank was fantastic. He answered all of my questions and then some. I would refer him to all Kia owners. More

by jlsvenditto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
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Oct 01, 2021 -

Napoli Kia responded

We are very happy to hear that Frank provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Haverl General Manager

September 28, 2021

$160.00 is very high to see whats wrong with a vehicle. Plus to fix it the labor cost more then the parts. This why customers don't go back to the dealers if they really don't have to. It's sad More

by Acamilo42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank cervone.
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September 28, 2021

Slow, unaccommodating, incompetent, unreliable. Hard to believe they are still open. They weasel their way into not helping you like they’re reading from a script. More

by Timothy.Liston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2021 -

Napoli Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Thank you for your time, Timothy. Scott Haverl, General Manager 203-877-5141 scotth@napolimotors.com

September 28, 2021

Excellent service. Service associate was knowledgeable and friendly. Car taken in for service before my scheduled time. More

by lcnewt207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2021 -

Napoli Kia responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're looking forward to sharing this five-star review with Jennifer and our team. Scott Haverl General Manager

September 27, 2021

Warm and friendly staff always willing to help. They were ready for my car when I arrived and got me out as quick as possible More

by Sportage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank in Service took good care of me and my concerns with my Kia
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Sep 27, 2021 -

Napoli Kia responded

Thanks for sharing your thoughts about your experience with Napoli Kia. We appreciate your business and hope to see you again soon! Scott Haverl General Manager

September 27, 2021

My service writer was incredibly polite, took time to explain the services required and provided and checked in with me twice during the short wait More

by Mbrosnan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank Cerbone
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Sep 27, 2021 -

Napoli Kia responded

Thank you for choosing Napoli Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Haverl General Manager

September 27, 2021

Always friendly helpful and trustworthy. I can count on the service center to give me a reliable information and take care of my car More

by BUGGYDOG4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
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Sep 27, 2021 -

Napoli Kia responded

We appreciate your business and our team looks forward to serving you again soon! Scott Haverl General Manager

September 25, 2021

Jen is the absolute best service representative in the area. So courteous and professional. I always am happy when I drop off and pick up my vehicle. More

by JMORG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Power
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2021 -

Napoli Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jen here at Napoli Kia. Scott Haverl General Manager

September 23, 2021

The service was EXCEPTIONAL! Jennifer was Awesome. The overall experience and care I received went above and beyond. More

by CELENIA1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Great repair!
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Sep 24, 2021 -

Napoli Kia responded

Celenia, Thank you so much for your excellent review! We are so glad that Jennifer had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Napoli Kia. Please don't hesitate to reach out if you need anything else. Scott Haverl General Manager

September 23, 2021

Jennifer was very polite, professional, and friendly. Service was fast and efficient. Good job by all. More

by RLHUGH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2021 -

Napoli Kia responded

Thank you for the kind words for Jennifer and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Haverl General Manager

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